How To Dress Roller Grill Items

It’s easy to get the perfect looking hot dog. Sharing useful tips with your customers will make you their first stop for roller grill items.  By Food Pros Getting that perfect hot dog condiment squiggle, whether it be ketchup or mustard–or both—is a great way to dress up your food, without a lot of effort,

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How To Maximize Bratwurst Sales

Special topping suggestions can entice customers. By Food Pros Aug. 16 marked National Bratwurst Day. Beef up bratwurst sales with unique toppings and condiment combinations, whether you’re preparing them for the customer or adding to a condiment bar so customers can create their own. Check out the following topping suggestions to make bratwursts extra appealing

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The Power of a System

By Mel Kleiman, President, Humetrics Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your checklists when it comes to recruiting, screening, selecting, onboarding, and employee retention

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Do You Know…

By Mel Kleiman, President, Humetrics Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else, and why? If you don’t know, how are you ever going to improve your

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Not to be Taken Lightly

By Mel Kleiman, President, Humetrics Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring RoadtoSuccessdecisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What

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Get ‘Er Done?

By Mel Kleiman, President, Humetrics “Just get ‘er done,” may have its place, but it’s not during training. When you train for speed, whether it’s waiting tables or making sales calls, you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will

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Talent vs. Skills & Experience

By Mel Kleiman, President, Humetrics Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological change, it’s all about hiring for talent. So, what is the

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“Help Wanted” Won’t Work

By Mel Kleiman, President, Humetrics Back in the day, print media recruitment advertising was a pretty-pricey proposition. You paid by the word, you paid extra for color, you paid for position. No wonder most ads were short and to the point. If you’re writing that same kind of ad for today’s Internet recruiting (via your

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What is Your UEP?

By Mel Kleiman, President, Humetrics Your Unique Employment Proposition (UEP) is a list of the top 10 reasons STARS* should want to work for you. After all, if you don’t know why STAR employees should come to work for you, how on earth will those STARS know to apply? The easiest way to come up

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The Cost of a Bad Hire

By Mel Kleiman, President, Humetrics What does it cost you if you hire a non-productive, disruptive employee who adds no value? What does it cost you if you hire an okay employee who does the job, but who is not exceptional, and only marginally helps to maintain value? What does it cost you if you

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Want to be Known as a Great Place to Work?

By Mel Kleiman, President, Humetrics The best way to do it is to create a culture/work environment that makes you an employer-of-choice in your area. Another way to do it is to apply for the honor. Your local paper, your industry, accounting firms and national magazines love to make lists of “The Best Places to

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C-Stores/Social-Media/Branding

  By Bill Scott, President, StoreReport LLC PART ONE In September of 2010, nearly six years ago, Convenience Store Supply Chain Management was launched. In less than six years we have grown from one member to 15,777 members (as of this writing). If each of our members owned a convenience store, we might be considered

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July 2016 Convenience Store Performance Results Are In

By Bill Scott, President, StoreReport LLC Summer is definitely here in the Southeast U.S., and you don’t have to go outside to realize it. Just one look into the inventory movement in our convenience stores tells the story. The skirmish over what products are selling the most is concentrated in the cold liquids department. Remember,

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How to Drive Traffic with Pokémon Go

A number of retailers are already taking advantage of the opportunities presented by Pokémon Go, and you can too. By FoodPros Pokémon Go is spreading at unprecedented rates. Walter Chen at Inc.com reported that as Pokémon Go users traverse their towns in search of Pokémon, local stores, restaurants, movie theaters and other businesses are capitalizing

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RaceTrac Reflects the Future

RaceTrac Petroleum in the last few years has topped itself, which leaves something for other convenience stores to aspire to. By Jim Callahan I was seriously wowed recently and I loved every minute of it, and thought I’d share the occasion with you. On a beautiful night in historic Newnan, Ga., which is 30 minutes

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Giving Back to the Communities You Serve

By John Lofstock, Editor-in-Chief Being a good corporate citizen isn’t something convenience store operators can take lightly. In fact, giving back to the community should be considered part of the cost of doing business, not to mention part of a company’s long-term mission In today’s competitive convenience store industry, your corporate values and what you

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Public Speaking Is My Passion

By Bill Scott, President, StoreReport LLC I remember the first public speech I ever gave. It was in 1978 to a group of business people and professors at Colorado State University in Ft. Collins. It must have been a horrible sight to behold. I worked on my speech for a month, and read it as

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Will Fewer Employees Become the Norm?

In the pursuit of efficiency, c-store operations are changing. But, is it for the better? By Fran Duskiewicz Near where I live, the Target and Walmart stores have installed self-checkout sections with scale scanners, payment systems and bagging units available 24 hours a day.  They’re always busy and customers seem comfortable with the process, handling

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Why Do Your Employees Think You’re Rich?

Most of your store personnel are unaware of just how much money it takes to operate your business. By Mel Kleiman While your reality may be otherwise, your people probably think you’re rolling in dough simply because you write their paychecks. On top of that, you own your own business, drive a nice car and

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Summer Hope Dashed as Gasoline Supply Swamps Market

Fuel marketer intelligence: supply chain dynamics to retail fuel prices. By Brian Milne, Editor, Schneider Electric Gasoline futures swung to a five-month low of $1.2760 gallon in ending July business before paring the decline on technical-driven short covering ahead of the August contract expiration, with the low plumbed during peak seasonal driving demand in the U.S.

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Trend Watch — From Fresh Fruit to Renewable Fuel

Sustainability is on trend from what customers put in their bodies to what they put in their vehicles. By Jon Scharingson, Renewable Energy Group Inc. Think about one of the biggest trends in the convenience store industry: the addition of fresh and healthy food options. Now I’m going to tell you how that is related to your

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EMV – A Journey to Learn From

The c-store industry isn’t the only one struggling to roll out EMV. By Ed Collupy Clearly there are more places where your EMV (Europay, MasterCard and Visa) chip card is being accepted, but there is still quite a road to travel before it is fully implemented. Convenience petroleum retailers aren’t alone with so few stores

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The Awesome Power of Inventory

By Bill Scott, President, StoreReport LLC It was in the summer of 1984, 32 years ago, a time that preceded the commercial use of the Internet; when Microsoft Windows, Networking, Powerpoint, the World Wide Web, Web Browsers, E-mail, J-Peg images, Broadband, Google, Wi-Fi and “Keeping Up with the Kardashians” were yet to materialize. My newest

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Stop Buying Inventory That Won’t Sell In A Delivery Cycle

By Bill Scott, President, StoreReport LLC While this rule may not apply to all types of retailers, in the convenience store environment, it makes a lot of sense. Aside from the fact that convenience stores generally have limited storage space, they are not receiving the margins necessary to offset the cost of maintaining overstock. But

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Testing Foodservice Truisms

Q1 Consulting analyzes what consumers really want when it comes to prepared foods. By Tim Powell Q1 Consulting recently finalized its in-depth research into the convenience store prepared foods channel. The study investigated both retailers and shoppers, and tested many of the “truisms” of convenience stores—such as foodservice perception, freshness and any changes in the

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