Walgreens Rolls Out New Web Pickup Service

More than 480 stores in Chicago and surrounding suburbs to offer new service, with curbside delivery coming soon to select locations.

Walgreens has combined the convenience of online shopping with its neighborhood stores, introducing its new Web Pickup service at locations throughout the Chicago area.

Chicago is the first full market rollout for Web Pickup, which enables consumers to shop online at Walgreens.com and pick up orders at a Walgreens store in as little as an hour. The service is also currently available at 27 stores in San Jose, Calif.

“Our customers value choice, control and convenience and Web Pickup brings all of these together to cater to on-the-go shoppers,” said Walgreens President of E-commerce Sona Chawla. “We’ve developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon curbside delivery, we’re making shopping easier than ever before.”

Currently, Web Pickup is available at nearly 300 locations in the Chicago metropolitan area. Full market rollout (480 stores) is expected to be complete in August. Most non-prescription items found in-store are available online through the service.

How Pickup Works
By visiting the Web Pickup site (www.walgreens.com/webpickup), shoppers can build a cart of any size and dollar amount for pickup at any participating store in as little as one hour. Payment is provided online and users have the option to receive either a text message or e-mail notification once their order is ready. Orders can be picked up at the photo counter at participating stores.

In the coming months, select Chicago area Walgreens will also offer curbside delivery. Stores offering the service will have designated parking spots for Web Pickup customers. A $20 minimum order is required for curbside delivery.

“To shop online anywhere, any time and be able to pick up in as little as an hour is a great convenience, especially for busy moms, those who might have kids in the car, our mobility challenged customers and many others,” Chawla said. “Traffic to Walgreens.com has grown 50% over the last two years, so we know that more and more customers enjoy the convenience and intuitiveness of our website as well as the wide product selection.”



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