Pilot Partners with NCR

Pilot Travel Centers LLC, the nation’s largest operator of travel centers, selected an advanced point-of-sale (POS) solution from NCR Corp. to speed checkout for customers while reducing operational costs.


Pilot has deployed the NCR RealPOS 70XRT, the industry’s most powerful integrated touchscreen POS workstation, in all 306 travel centers located in 39 states. The solution includes NCR RealPOS scanners and NCR RealPOS printers.


As part of the total solution, NCR provided staging, installation and project management services to ensure an efficient rollout with minimal disruption to store operations. NCR also provides technology support services to Pilot under an existing maintenance agreement.


“With the complexities of transactions that occur in travel center operations, we sought a point-of-sale device that was ‘retail hardened’ to meet the speed demanded by our customers while reducing overall cost of ownership,” said Pilot Senior Vice President and Chief Financial Officer Mitch Steenrod. “The NCR RealPOS 70XRT exceeds those requirements.”


Pilot also installed NCR Retail Systems Manager (RSM) in selected store locations. RSM is a remote monitoring and management software solution with a “help-desk-friendly” interface. The NCR RealPOS 70XRT is the only workstation in its class that offers Intel Active Management Technology with “out-of-band” remote management capabilities–allowing the help desk to manage the workstation even if the operating system is corrupted or the workstation is turned off.


In addition to the checkout, NCR POS technology is utilized in Pilot’s restaurants and NCR self-service kiosks are available in every Pilot store. One kiosk serves as a Truck Driver Kiosk, enabling drivers to obtain receipts for many of their transactions in the Pilot store without having to wait in line at the checkout. A second kiosk in each Pilot store is dedicated to human resources applications.


Pilot owns and operates 306 travel centers in 39 states.


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