customer-service

Connecting With Your Customers

Maximizing time spent right in your own stores is an investment that always pays off. By Jim Callahan. One of the common traits among top quartile chains is that we all invest a lot of hours in our businesses. For all of us, there is a finite number of hours that we can work and

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Vendor Management

By John Matthews, founder, Gray Cat Enterprises. Aligning your vendors to a common business vision is a daunting task. In many cases, vendors for retail outlets number in the hundreds, if not thousands. How is it expected of the retailer to manage all of them? The key is to take control and focus the vendors

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CITGO Backs Social Development in Hillcrest Community

CITGO invests $1.5 million to support local non-profit organizations that will improve job development, education, health and environment. CITGO Petroleum Corp. and its Corpus Christi, Texas refinery plan to invest $1.5 million in the Hillcrest, Texas Community to give aid to non-profit organizations that support the neighborhood.  CITGO executives greeted the community on May 17

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Are CAFE and RFS Doomed?

“RFS and CAFE policies cannot coexist without substantial changes in the retail and vehicle markets,” says NACS vice president of government relations. The requirements mandated by the Renewable Fuels Standard (RFS) and the proposed Corporate Average Fuel Economy (CAFE) standards are likely to create a situation in which one or both of these programs will

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7-Eleven Rolls Out Electric Vehicle Fast-Charging Network

7-Eleven and 350Green help drivers re-charge vehicles in under 30 minutes at Illinois Tollway Oases. Governor Pat Quinn and representatives from the Illinois Tollway, 350Green LLC and 7-Eleven Inc. have announced the availability of the nation’s largest network of fast-charging electric vehicle (EV) stations. As part of Governor Quinn’s commitment to increasing sustainability across Illinois,

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