mcdonalds

Former Employee Sues McDonald’s After Being Paid Only in Prepaid Debit Cards

The interchange fee debate took an interesting turn after a former McDonald’s employee in Pennsylvania sued the hamburger chain for refusing to pay her in anything but a debit card. A detailed report by the Citizen’s Voice newspaper revealed that the Shavertown McDonald’s forces workers to be paid only one way: with a payroll debit

coffee cup

Businesses Celebrate National Coffee Day

Freebies and deals abound. National Coffee Day is this Saturday, Sept. 29, and many businesses are kicking off the celebration early to maximize a chance to sample their brew to customers. While not all coffee chains have climbed on the National Coffee Day bandwagon—Starbucks, for example, has yet to announce its participation this year—many c-stores,

mcdonalds

McDonald’s To Post Calorie Counts

Calorie signs, a new app, and more healthful options are headed for McDonald’s. McDonald’s plans to begin posting calorie counts on all its menus next week — a move that will likely pressure other QSRs to follow suit.  At the same time, the company introduced several menu additions aimed at making its offerings more healthful,

LovesWeb

Love’s Travel Stop Opens in South Hill, Va.

Drivers will receive double “I Love Rewards” loyalty points at the new location. Love’s Travel Stops has opened a new travel stop in South Hill, Va., at Interstate 85, Exit 15. The store was built from the ground up to provide a new travel stop for professional drivers and motorists. The company invested approximately $7.5

Red Apple

Ready Pac Foods Recalls Mass Amount Of Apple Products

Ready Pac Foods makes a large recall on sliced apples sold in c-stores, supermarkets and fast food chains. Ready Pac Foods Inc. recalled apple slices and pieces sold at fast food chains such as McDonald’s or Burger King, supermarkets and convenience stores because of possible listeria contamination. Ready Pac Foods reported it is recalling 293,488

food

Forging Ahead With Foodservice

Knowing your skill sets when it comes to foodservice is vital in accurately determining which foodservice model will breed the most profitability for your chain. By Erin Rigik, Associate Editor. Co-branding, leasing space to a quick-service restaurant (QSR) and creating a proprietary program all have benefits to c-stores, but knowing the model that is best

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Pilot Flying J Opens 300th Restaurant

Another 23 restaurants are scheduled to open by the end of 2012. Pilot Flying J celebrated its 300th company-owned and operated restaurant with the opening of a Huddle House in its new Pilot Travel Center location in Anna, Texas, on June 11. The company historically has been a leader in adding restaurants to its network

mcdonalds

McDonald’s To Test Replacing Foam Cups

Paper cups to take the place of foam cups in 2,000 restaurants in a test that is mostly to affect West Coast locations. In response to a 2011 shareholder resolution filed by shareholder advocacy organization As You Sow, McDonald’s Corp. recently confirmed that it is taking a major step toward possible phase-out of polystyrene foam

taco-bell

Taco Bell Tests Breakfast

Taco Bell tests a “first meal” option and an upscale “Cantina Bell” menu. Taco Bell, usually known as the go-to-place for a late night “fourth meal” craving for cheap tacos and gorditas, is rolling out “first meal” or breakfast, the Huffington Post reported. Following a five year test, Taco Bell is set to debut an

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Global Brand Study Shows Simplicity is Key

Grocers, along with other retailers, could gross $1.9 billion more in profits if they better simplified customers’ experiences, report shows. For two years running, quick-service restaurants and supermarket chains, including Publix, Subway, McDonald’s, Whole Foods Market and Pizza Hut, have been listed among the top 10 simplest brands by U.S. consumers, according to results from the

mcdonalds

McDonald’s Under Storm

An example of why addressing customer complaints in the age of social media is vital to your business. In today’s social media driven world, customer service is key to positive word-of-mouth, no matter the size of your chain or the scope of the complaint. If you doubt the seriousness of addressing customer complaints in a

breakfast

Food Fight at the Breakfast Bar

While convenience stores continue to battle QSRs for coffee sales, a new clash has ensued for the morning daypart as a whole. By: Erin Rigik, Associate Editor. Despite busier lifestyles, breakfast remains the most important meal of the day to most customers. The Food Channel’s recent breakfast survey found that 95% of respondents viewed their

coffeeLARGE

McDonald’s Coffee Customers Most Loyal

In a study comparing McDonald’s, Starbucks and Dunkin’ Donuts customers, McDonald’s coffee customers are the least likely to stray. McDonald’s coffee customers are the most loyal compared to those who frequent Starbucks Corp. and Dunkin’ Donuts, a study by market research firm CustomersDNA LLC found. The currently unpublished study involved 15,000 fast-food customers who answered

mcdonalds

McDonald’s Announces Nationwide Hiring Event

As it looks to revamp the “McJob,” McDonald’s highlights employees who have successfully climbed the ranks to top company positions as it recruits new hires. C-store operators better hold on tight to their employees this April, as McDonald’s Corp. hosts a nationwide hiring event, to fill positions ranging from cashier to manager, scheduled for April

More and more convenience store operators are following Starbucks’ lead and embracing special brews, such as Rainforest Alliance certified beans and unique country blends.

Defend Your Hot Beverage Business

Tips for protecting sales and profits in today’s climate. Intensifying competition for the morning daypart and escalating commodity costs for coffee drinks have forced convenience retailers to make trade-offs between pricing and profits. This is no small issue as hot dispensed beverages are strategically vital to a retailer’s morning business segment and fresh foods program.

Family Express Launches Oatmeal Breakfast Option

Family Express Corp. of Valparaiso, Ind., is beating McDonald’s to the punch. The c-store chain is rolling out a new breakfast oatmeal offering under its proprietary brand JAVA WAVE by Jan. 1, 2011. The Family Express Oatmeal breakfast chain-wide initiative is a first in the c-store channel, and it is being deployed ahead of McDonald’s

McDonald’s Launches McCafe Scavenger Hunt

This Friday, Nov. 19, McDonald’s plans to hide three giant McCafe coffee cups in three locations located throughout Los Angeles, Orange, Riverside, San Bernardino and Ventura counties during its first-ever national McCafe Scavenger Hunt. Beginning at 7 a.m. PST, McDonald’s will distribute clues on their local Twitter account, @McDonalds_SoCal. The first person to find one

McDonald’s Reports October Sales Growth

McDonald’s Corp. reported Monday across-the-board sales growth in October, fueled by a steady uptick in North America and strong worldwide demand, MarketWatch reported. In the U.S., the fast food giant was up 5.6% on the back of the company’s Monopoly game promotion and products including Chicken McNuggets, McGriddles, and McCafe beverages. In Europe, same-store sales

Electronic Wallet: The New Way to Pay

The thirsty teenager steps up to a bright red vending machine and takes out her mobile phone. She places the phone near a reader attached to the machine and a cold can of cola is immediately dispensed. This scene is repeated thousands of times each day for thirsty consumers—in Japan. For almost six years, Japanese

Food Sales Are On A Roll

Few things in life are easier than slapping together a sandwich. At home, that is. For c-store operators, operating a successful sandwich program is a complex matter that takes training, solid management, quality ingredients and, most of all, a commitment to a very different type of business than what they’re used to. Even then there

Understanding Your Foodservice Customers

Now more than ever convenience store executives recognize that both survival and prosperity depend on their ability to adapt to changing customer preferences and the evolving business environment. Nowhere is this more apparent than in the changing role of convenience stores as a foodservice provider for budget-conscious, time-sensitive consumers that have scaled back on restaurant

Breakfast Battle Brewing

Bundling with Bakery Rick Lawlor, vice president of retail sales and marketing for Hess Corp., said his company began growing breakfast sales when it added an old favorite for customers who want a sweet with their coffee: doughnuts. “There are a number of ways we’ve been growing our breakfast business, the most significant being our

Kum & Go Expands Redbox Kiosks

Kum & Go plans to add Redbox DVD rental kiosks to more than 281 Kum & Go convenience stores nationwide this year.  Redbox kiosks are currently installed at 26 Kum & Go stores in Iowa, Arkansas, Colorado, Missouri, Nebraska and Oklahoma.  “Redbox has made a positive impact on our stores and has been very popular

Would You Like Wi-Fi With That?

Wi-Fi is a trendy offering customers are clamoring for, and it’s starting to appear at more c-store locations, including BP, Nice N Easy Grocery Shoppes and Rutter’s Farm Stores, especially as chains expand their foodservice programs and look for new ways to pull foot traffic into the store. Coffee shops, such as Starbucks have long

McDonald’s To Cut Fountain Prices

McDonald’s is vying to become a beverage destination for customers with discount fountain deals this summer, the Wall Street Journal reported. In summers past the QSR chain has offered large sweet tea for only $1, with most of its markets participating in the promotion. This summer, McDonald’s wants to go a step further, selling more

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