ATMs Meet Industry Cash Needs

Visitors to the NAC2016 Conference & Expo in Orlando, Fla., hosted by the National ATM Council Inc. in October, will learn the latest advances in the ATM industry, from machines that work with mobile devices, to those which enable customers to make cardless cash withdrawals, purchase lotto tickets, exchange foreign currency and participate in coupon

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How To Succeed With Bakery At C-Stores

Led by Millennials, time-pressed consumers continue to turn away from sit-down breakfast options in favor of more portable snacks they can eat while on the go. Instead of grocers and baked good shops, customers more and more are drawn to convenience stores that boast diverse bakery offerings, including single-serve and snacking options. Whether it’s premium

Snacking Trends Boost Roller Grill

Hot dog and sausage sales in the U.S. are expected to grow an annualized 1.9% to $18.1 billion by 2019, according to a report by IBISWorld, a market research company. While the traditional varieties will continue to be favorites, the researchers projected that manufacturers will create items made with leaner poultry meat, organic meat, and

Weighing Profits and Pizza Preferences

After chocolate, pizza ranks as the top comfort food for American consumers, a recent survey conducted by the Harris Poll found. During the tightest of the recent economic times, consumers tended to go for the frozen or refrigerated options found in supermarkets, according to Mintel market research. “But as the economy continues to improve, albeit

Sandwiches Satisfy New Tastes

Over the past year, Giant GetGo convenience stores have seen both made-to-order and grab-and-go sandwich sales climb. That has included hot and cold subs, breakfast sandwiches, wraps and flatbreads. Jannah Jablonowski, a spokesperson for Giant GetGo, which operates 200 locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana, said a trend that’s growing

Seeds, Nuts Agree with Snackers

Americans are snacking more now than ever before, with 94% snacking daily and more than half of them snacking two or three times each day, according to the Mintel Group, a Chicago-based research company. But those snack lovers also are concerned about their health, so many are choosing better-for-you snack items, such as seeds and

How Novel Coffee Offerings Spur Growth

Coffee sales were projected to rise 5% in 2015, according to Packaged Facts research firm. But the researchers forecasted that this growth is expected to remain flat through 2018. Tea, on the other hand, is expected to experience steady growth through 2018. “As consumer demand for tea options increases, more foodservice operators will use tea

How to Track Customer Trends

By John Lofstock, Editor-in-Chief When discussing some future opportunities recently with human resources consultant Mel Kleiman, a good friend and confidant, he cautioned that opportunities to expand your business are constant. It’s knowing when to pounce that really matters. “Never let a good idea get in the way of a great idea,” he said. It’s

Chicken Tops Food Pecking Order

The National Chicken Council (NCC) estimated that Americans devoured 1.3 billion wings during Super Bowl weekend this past February. That number represents a 3% spike over last year’s event. Perhaps a more interesting statistic is that 75% those wings consumed were purchased from foodservice outlets rather than supermarkets—meaning prepared chicken offerings are the popular pick

Vote Your Industry This Election

This year’s political election is one race that c-store members can influence for the betterment of the industry. By Jim Callahan It’s election year and certainly this time around it’s critically important that each and every one of us get invested and involved in the industry that provides our livelihood—if you’re not actively involved already.

How Cigarette Sales are Trending

According to widely-accepted economic theory, if fewer people start smoking and more adult smokers seek to quit each year, which has been the trend, then demand for cigarettes should decrease and sales revenue should follow suit. But according to recent figures, that scenario isn’t what’s happening right now. “Cigarettes have done better for the same

Tracking the Trends in 2016

CSD explores industry innovations, sales trends and outlooks for 38 key c-store categories. A CSD Staff Report Restrained economic times and stiff competition across the supply chain make it critical for convenience store operators to have a solid understanding of their customers, particularly high-frequency, high-value shoppers. Armed with clear insights, operators can manage the necessary

Rotten Robbie Ready to Grow

The northern California convenience retailer prepares to tackle the next phase of its future. By David Bennett, Senior Editor Arguably, California sports its own version of what may be perceived as the gold standard: the California Gold Rush, the state’s rich citrus industry, the Golden State Bridge, Beverly Hills and maybe even the Golden Warriors’

Tax Extenders Benefiting C-Stores

Once again, lawmakers waited until late in the year to pass another tax “extenders” bill. By Mark Battersby, Contributing Editor The new “Protecting Americans from Tax Hikes” (PATH) Act of 2015 retroactively extended quite a few tax-saving provisions, many quite narrow in scope such as those for film and theater producers, NASCAR racetrack owners, racehorse

Why C-Stores Must Invest in Foodservice Equipment

Though a well-conceived menu is key to a launching a foodservice program, it takes the right tools to make it successful. By Marilyn Odesser-Torpey, Associate Editor With only enough space for a warming box, two of the convenience stores at California State University, Long Beach (CSULB) were very limited as to the number and types

Bacon Leads Casey’s Foodservice Efforts

A focus on quality helps Casey’s foodservice program stand out. By Erin Rigik, Senior Editor With more than 30 years of c-store foodservice experience under his belt, Darryl Bacon, vice president of foodservice for Casey’s General Stores, has been leading the company to foodservice success since he stepped into the role of foodservice director back

How QuikTrip is Shaping its Culinary Future

Nick Powell, corporate chef for QuikTrip Corp., has helped guide the convenience store retailer to the top of the foodservice pyramid. By David Bennett, Senior Editor While working in research and development for Tulsa, Okla.-based Bama Frozen Dough Co. seven years ago, Nick Powell enjoyed being part of a hometown company with a big business

How Kwik Trip Stays Focused on Fresh

Paul Servais leads the retailer’s efforts to drive foodservice sales. By John Lofstock, Editor While foodservice represents an extraordinary opportunity for convenience store retailers to grow sales, boost profits and swipe customers away from competitors, it is just another in-store category and needs to be treated as such. This means that while the category remains

Why Restrooms Matter

C-stores can make a good impression on patrons by maintaining clean and well-equipped facilities. By Traci Dawn Carneal, Contributing Editor Will the state of your restrooms put you out of business? Probably not, but why give consumers a reason not to buy? With competition for sales dollars on the rise and foodservice a common offering,

How To Provide On-the-Go Options

Customers want fresh food fast, that’s easy to eat on the go and features ingredients that excite. Quality sandwiches deliver fresh ideas that satisfy. By Marilyn Odesser-Torpey, Associate Editor As the demand for on-the-go foods with new and exciting ingredients continues, sandwiches are providing an efficient way for c-stores to provide new and customizable options in

How Flory’s Is Carving Its Own Niche

With a full-service deli business, idiosyncratic stores and strong community ties, this second-generation convenience chain is the best pit stop in the eastern Hudson Valley. By David Bennett, Senior Editor During the heyday of travel on Route 66, gas stations had their own unique identities. Akin to motels adorned with massive wagon wheels or furnished

How the CSD/Humetrics HR Survey Can Help You

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Humetrics are collaborating to provide insight into the industry most challenging problem, finding, hiring, retaining and motivating employees. For the eighth consecutive year, Convenience Store Decisions, in partnership with human resources expert Mel Kleiman is launching

How to Survive the Flavored Tobacco Controversy

Despite banking on cigar sales, more and more convenience stores face the fallout of local ordinances restricting consumer use. By Anne Baye Ericksen, Contributing Editor Last fall, Cleveland officials introduced proposed regulations to ban all flavored tobacco products throughout the city except at tobacco shops. Officials also wanted to raise the minimum purchasing age to

How to Curb Employee Theft

Encouraging best practices among employees requires effective training, monitoring and accountability. By Erin Rigik, Senior Editor Superior cash management and loss prevention strategies begin with best practices in labor management, including employee training, monitoring and accountability. A recent report from Retail Knowledge, a retail fraud and loss prevention firm, indicated that over the past three

How to Entice with E-Cigarettes in 2016

Despite lagging industry-wide sales in 2015, some e-cigarette brands are primed to post impressive numbers this year. By Anne Baye Ericksen, Contributing Editor Year-end figures confirmed what many convenience store operators have guessed for some time: the allure of non-combustible tobacco products, including e-cigarettes and vaporizers, has been burning lower than a few years ago.

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