Bettering Restroom Practices

When it comes to store perception cleanliness counts, especially if your site offers foodservice. By Erin Rigik, Associate Editor. If your c-store aims to be taken seriously as a foodservice destination, image is everything. Retailers who spend as much time focusing on the cleanliness of their store and maintaining a pristine restroom as they do


Quick Chek Hires Better With JobApp

Finds store managers at its 130 stores, saving hours per week and hiring better candidates with  talent management solution. Named among New Jersey’s Best Places to Work in each of the past three years, 130-store retailer Quick Chek puts a top value on its more than 3,000 team members. So when the Quick Chek looked


Kocolene Development Corp. Announces Promotions

Andrea Myers takes the helm of Kocolene Marketing LLC, a subsidiary of Kocolene Development, as the new president. Gary Myers, president and CEO of Kocolene Development Corp., an employee-owned company, recently announced three company promotions. Andrea Myers has been named president of Kocolene Marketing LLC, a subsidiary of Kocolene Development, effective Oct. 1, 2012. Myers

Cappy Menu

Buc-ee’s New Braunfels Bathroom is America’s Best

Texas chain captures the crown in the 11th Annual Cintas’ America’s Best Restroom Contest. America voted and agrees that the New Braunfels, Texas Buc-ee’s has a bathroom as big as Texas and some of the most spotless loos in the Lone Star State, making this pit stop perfect for any road warrior and fit for


Tedeschi Celebrates in Style

With a new store design, a dazzling foodservice program and outstanding customer service, the Massachusetts retailer is CSD’s 2012 Convenience Store Chain of the Year. By John Lofstock, Editor. Few companies can match the rich tradition and deep roots Tedeschi Food Shops has planted in the convenience store industry. In business since 1923, the company’s


Hostess To Close Its Doors

Company blames striking employees for bankruptcy, while unions point to company mismanagement. Hostess Brands, the bankrupt producer of Twinkies and Wonder Bread, is seeking permission from the court to go out of business after failing to get wage and benefit cuts from thousands of its striking bakery workers, the Chicago Tribune reported. A strike that


Crystal Ball Tax Planning

Thanks to the economy and skyrocketing costs, convenience stores are paying more in taxes while, at the same time, costs for everyone are going up. Knowing what tax breaks are available can boost your bottom line. By Mark Battersby, Contributing Editor. Will this be the last year of the Bush-era tax cuts? A number of

Kangaroo squareWeb

Kangaroo Express Launches Kash for Kids

The in-store fundraiser will run Nov. 1 to Dec. 26 in participating Kangaroo Express stores, proceeds to benefit Junior Achievement. The Pantry Inc. is inviting customers in 72 Kangaroo Express convenience stores throughout the Chattanooga, North Georgia and Cleveland areas to donate to its first annual “Kash for Kids” campaign in support of Junior Achievement,


Susser Petroleum Reports Third Quarter 2012 Results

“We are pleased to be reporting such favorable results of Susser Petroleum Partners for the first time as a publicly traded partnership and to be announcing our first quarterly distribution,” says Susser CEO. Susser Petroleum Partners LP (SUSP or the Partnership), reported financial and operating results for the third quarter ended Sept. 30, 2012. Pro


Improving by Admitting to Mistakes

No matter how much you try, you can’t completely avoid making mistakes. But, according to Michael Houlihan, they can actually help to improve your company’s effectiveness and reputation if you handle them well. By Michael Houlihan, Contributing Editor and Co-Founder of Barefoot Cellars It seems our society has turned dodging responsibility into an art form.


Dealing with Difficult Colleagues

When an organization’s employees aren’t happy, it’s unlikely they’ll be providing the kind of quality service that leads to happy customers. By John Lofstock, Editor. Too often, retail chains promise satisfaction to customers and then allow internal politics to frustrate their employees’ good intentions to deliver. It’s important to remember that your customers aren’t the


Understanding Customer Behavior

Every retailer spends a good portion of his day trying to figure out how best to serve his customers. But frankly, customers and their motivations can throw even the best retailers for a loop. By John Lofstock, Editor. “The customer is always right” is a mantra that convenience store owners hear over and over again.


Serving Up Satisfaction

Eight service tips for effectively handling customer complaints at retail. By John Lofstock, Editor. A lot of retail best—and worst—practices can be found simply by observing what others are doing. Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger


Little Ferry 7-Eleven Aids Storm Victims

Little Ferry, N.J. convenience store meets customer needs despite power outage. In Hurricane Sandy’s wake, the 7-Eleven on Main and Liberty Streets in Little Ferry, N.J. found itself unexpectedly open to storm-battered shoppers on Tuesday, despite a lack of power, the Star-Ledger reported. Initially, the store planned to open its doors just long enough for


Maverik Hosts Zombie Runs

Local Idaho residents run to raise money for vaccinations and a local community pool. In time for Halloween, two Maverik Convenience Stores in Idaho towns helped fundraise while engaging the community in exercise and Halloween fun this past weekend with two Zombie 5K races.  In Rupert, Idaho, on Sunday Oct. 27 the Maverik Service Station


Social Media Engagement Drives Sales, Study Reveals

Research from LoyaltyOne, Northwestern and Ivey Business School demonstrates up to 30% increase in purchase behavior from social media participants. Research released by LoyaltyOne and two leading North American academic institutions provides empirical proof that social media interaction between a customer and a brand drives immediate and long-term sales increases. The research constitutes a social

kum-and-go copy

Kum & Go To Invest $90 Million In Eco-Friendly Stores

Some 20-25 new stores planned for the Colorado Springs and Pikes Peak area within five years. Kum & Go is celebrating its grand opening in Colorado Springs and has plans to invest $90 million in building a total of 20-25 new stores in the Colorado Springs and Pikes Peak region of the Centennial State within


Financing Acquisitions and Upgrades

Changes in the IRS tax code will impact how operators can expense capital improvements. By Mark Battersby, Contributing Editor. In an effort to resolve the controversy over whether certain expenditures made by a convenience store chain, franchise or independent fuel marketer are currently deductible as repair expenses, or whether they must be capitalized and deducted


MAPCO Express Chooses PeopleAnswers

MAPCO Express looks to improve quality of hires and employee retention with the PeopleAnswers HR solution. MAPCO Express and PeopleAnswers have signed a three-year software licensing agreement where the convenience store chain will use the PeopleAnswers HR solution to assist in selecting and hiring corporate positions and store-level staff. “When customers visit a MAPCO store,

CITGO Logo process new

CITGO Awards Hands for Hillcrest Grants

“We look forward to the positive results that the program will generate for the benefit of our neighbors,” says CITGO spokesperson. CITGO Petroleum Corp. and its Corpus Christi refinery have announced the recipients of $500,000 worth of grants under the first year of the company’s Hands for Hillcrest program. The initiative is aimed at supporting


Thorntons Celebrates Humanitarian Day 2012

Through a partnership with Projects With Purpose, Thorntons’ employees volunteer to help Catholic Charities of Louisville and Henryville tornado victims. As part of its ongoing community giving program, Thorntons Inc. employees will be participating in the company’s annual volunteer Humanitarian Day on Sunday, Nov. 11.  This year’s focus is two-fold on behalf of both downtown


Wawa Celebrates 20th Anniversary of ESOP

During National Employee Ownership Month, Wawa celebrates 35 years of sharing ownership. Wawa Inc., this month, is celebrating its commitment to employee ownership through a variety of meaningful activities during October’s National Employee Ownership Month. 2012 is a milestone year for Wawa, marking 35 years since it began sharing ownership with its associates and 20


Fresh-Brewed 7-Election Poll Results

Obama maintains lead in 7-Eleven coffee cup poll, but cup counts shift in some swing states after first debate. There are 14 days left to vote in 7-Election, 7-Eleven’s presidential coffee cup poll. Before the first debate, President Barack Obama had maintained a steady 20-point lead over Republican challenger Mitt Romney, through the first four


Orion Food Systems Honored by Soldier’s Special Request

Orion goes to great lengths to ship pizzas, calzones, Philly Steak Stuffed Baguettes, BBQ Beef Stuffed Baguettes and cheeseburgers to an Air Force base in Afghanistan after receiving a soldier’s request. Of all the recognition and honors Orion Food Systems has received for the last 30 years, none have meant more than the request they


Pilot Flying J Surpasses 650 Stores In North America

New locations feature expanded foodservice, premium coffee and the MyRewards loyalty program. Pilot Flying J recently opened its 650th and 651st locations in North America. The 650th store, a Pilot Travel Center in Von Ormy, Texas, opened on Oct. 15 and features full amenities for professional drivers, area residents and the motoring public. Today, Oct.