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Advertising, Marketing, Entertaining and Deducting

Promotional budgets are typically one of the first costs businesses look to slash when times get tough. But understanding available tax deductions can help offset advertising expenses. By Mark E. Battersby, Contributing Editor. Without effective marketing and advertising, customers may recognize the existence of your convenience store business, but they won’t know anything about it.

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Don’t Settle for Employee Mediocrity

Training and preparing employees for advancement is one proven method for attracting and retaining these talented workers.  By Mel Kleiman, Contributing Editor. In the course of my more than 25 year’s of consulting and professional speaking work about how to recruit, select and retain the best frontline employees, I have identified one common case of

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Battling City Hall

While dealing with red tape is a common occurrence when dealing with local municipalities, there are tax benefits for businessowners to make the process less costly.  By Mark E. Battersby, Contributing Editor. Thanks to the economy and skyrocketing costs, convenience stores and other businesses are making less money and paying more in taxes while, at

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Putting the Community to Work

With 20% of its staff now made up of challenged and disabled individuals, VERC Enterprises has earned a reputation as a top employer. By Erin Rigik, Associate Editor. VERC Enterprises, an independent convenience store, gasoline station and car wash operator in eastern Massachusetts and New Hampshire, has reached a new milestone by including challenged/disabled individuals

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The Business of Growing

Overcoming the top nine challenges for effectively growing your retail business requires true leadership and patience. By John Lofstock, Editor. The hardest step entrepreneurs take is getting their startup off the ground once and for all. The second hardest step is growing it into the best business it can be. What today’s entrepreneurs and aspiring

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Updating the State of the Industry

NACS Chairman Jeff Miller discusses card fees, fuel and the future of convenience stores. By John Lofstock, Editor. Jeff Miller, president of Miller Oil Co. in Virginia, wears many hats. He is an oilman, an industry advocate and a leader.   For the past year, he has also been the chairman of NACS, which could

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Exercise Caution on Fuel Tanks

With retailers still unsure of what the future holds for fuels in the U.S., investing in new USTs is a risky proposition. By John Lofstock, Editor. It’s been nearly four years since then-President George W. Bush signed the Energy Independence and Security Act into law, requiring at least 36 billion gallons of renewable fuel be

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Negotiating for the Best Cost of Goods

Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. Pat Pape, Contributing Editor. Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. A plaque in Ray Johnson’s

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Tax Savings After the Deadline

With operating costs soaring in a sluggish economy, convenience store owners have a variety of tax benefits available to them from the IRS.  By Mark E. Battersby, Contributing Editor. Earlier this year, the Internal Revenue Service advised taxpayers to cool their heels and wait until mid- to late-February 2011 before filing their returns to allow

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Marketing in a Digital Age

Rising Star: Megan Sutfin Social Media Administrator, Sac N Pac Stores. Smart convenience store chains recognize that social networking is a crucial tool in keeping the lines of communication open with customers and growing loyalty for years to come. A social media team can help your chain control brand image, calm any negative conversations that

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Integrating POS Solutions

Speed of service is crucial, but with all the services that convenience stores offer today communication between machines is key. By Howard Riell, Associate Editor. Greater speed of service and reduced operational costs can both be achieved through new integrated point-of-sale (POS) solutions. Case in point: Kocolene Marketing LLC in Seymour, Ind., which is making

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Southside Oil Welcomes John Hornyak

New senior vice president of wholesale fuels joins Southside Oil team. Southside Oil, a wholly-owned subsidiary of the largest ExxonMobil fuel distributor in the region, Mid-Atlantic Convenience Stores (MACS), has appointed John Hornyak as senior vice president of wholesale fuels. Hornyak brings to the Southside Oil team celebrated experience as a senior executive in the

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Managing the Distribution Network

There are endless perks and possibilities for convenience store chains of all sizes that embrace self delivery. By Pat Pape, Contributing Editor. In the highly competitive convenience store industry, retailers must constantly search out new ways to control expenses, boost profits and improve margins. For chains of a certain size, self-distribution has the potential to

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Is Groupon Right for Your Business?

A growing debate continues as to whether Groupon, and other daily deal sites like Living Socialare good for businesses or are they a quick-fix marketing solution in a sluggish economy yielding short-lived, expensive, false hope. While the jury is still out, there is no debating that the daily deal phenomenon continues to grow in popularity.

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Facebook Marketing for Convenience Stores

Convenience store chains, like most retailers, pay close attention to transaction counts and sales per customer. Until recently, getting to know your customers as individuals might have seemed costly and out of reach for all but the largest of companies. Having the opportunity to communicate with your customers and getting to know their friends and

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What’s your turnover rate?

Turnover can be very costly, yet it is often overlooked or poorly measured by many convenience store retailers. Studies peg the cost of replacing one c-store employee can be $1,500 or more and that ignores the opportunity cost from increased sales resulting from a well trained, stable, customer focused work force.   Many chains are

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Getting The Most From Teams

Sometimes it makes a lot of sense to have a cross functional work team established to tackle business challenges or drive operational improvement in current processes. Other times it is better to assign the task to an individual or to a group with a clearly defined leader. Cross functional teams provide the added benefit of brining

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Improving Retail Retention

In a down economy, employees have fewer job opportunities, but retailers would be remiss to overlook company morale simply because employees have fewer options. By John Lofstock, Editor. We live in a 24/7 stressful society, filled with uncertainty in the job market, the economy, competition, etc. A large percentage of employees admit to being unhappy

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Protecting Profits with Video Surveillance

Prominently placed security cameras can help deter potential thieves and identify those who do steal. By Pat Pape, Contributing Editor. A store cashier pockets the $20 bill that a busy commuter hands him to pay for fuel. A shopper picks up a tube of lip balm and casually drops it into her purse. A customer

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Effective Visual Merchandising

By using creative store displays, retailers are making a certain connection with potential customers, one that is long lasting and makes them more apt to make a purchase. By Howard Riell, Associate Editor. Are you showing your wares as effectively as possible? According to the Convenience Consumer Insights (cci) Panel, the first-of-its-kind mobile research panel

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Susser Welcomes Three Individuals To Leadership Team

New leadership members bring a wealth of experience and are expected to help drive growth in key areas for Susser. Susser Holdings Corp. has appointed three new members to its leadership team: • Gail Workman as senior vice president of sales and operations with Susser Petroleum Co., Susser’s wholesale fuel subsidiary, based in Houston •

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Carney Joins The Pantry’s Executive Leadership Team

Former senior vice president, general counsel and secretary of The Borders Group, brings 25 years of experience to The Pantry. The Pantry Inc. has announced that Thomas Carney is joining its executive leadership team as senior vice president, general counsel and secretary. Carney joins The Pantry from Borders Group Inc. In his new role at

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EZ Energy Announces New Hires

From chief financial officer to marketing category manager and support center assistant, EZ Energy introduces new faces to its team. EZ Energy is welcoming a number of new employees, including Michael Paull as vice president & chief financial officer. During his 21+ years of corporate finance and accounting experience, Paull has worked in multiple industries

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VERC Enterprises Achieves Goal

Some 20% of the 200 employees at VERC Enterprises have physical or mental disabilities or challenges. Helping employ these individuals has been a huge focus for CEO Leo Vercollone. VERC Enterprises, an independent convenience store, gasoline station and car wash operation with 23 locations throughout eastern Massachusetts and New Hampshire has reached its goal of

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Tedeschi Food Shops Hires Director of Fresh Foods

Tedeschi Food Shops today announced that it has hired Bob Goodwin to join its retail team as the company’s director of fresh foods. Goodwin will oversee all facets of food service including the commissary, TD’s Deli, fresh meat and poultry, freshly baked goods, produce and flowers, and hot and cold dispensed beverages. Having spent 42

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