In Order To Win, Sometimes You Just Have To Start Something

Buc-ee’s thinks outside the box. By Bill Scott I sort of remember Buc-ee’s from the early 80s when I visited with my family in Lake Jackson, Texas. Lake Jackson is a lazy little town that has been growing by leaps and bounds over the past 40 years or so. The story of Buc-ee’s is more

NRF Retail’s BIG Show 2017 Highlights

A.I., loyalty, big data, predictive analytics and in-store tech showcased at the National Retail Federation (NRF) Retail’s BIG Show. By David Hochman The National Retail Federation (NRF) Retail’s BIG Show drew retailers to New York City from Jan. 15-17. At last year’s show, the rise of artificial intelligence (A.I.) in retail was cited as one

How Many Recruiters Are Working for You?

By Mel Kleiman, Humetrics What are people saying about your company as a place to work? Word of mouth works both ways. Do you know what people (employees, former employees, vendors and everyone else who knows you) are saying about your company as a place to work? If not, the best way to find out

3rd – 4th Quarter Comparisons Are In

By Bill Scott THIS IS CRAZY. The big surprise this quarter are ‘arrowheads’. Arrowheads are just that. Manufactured pieces of stone that look exactly like arrowheads. Shoppers are buying them by the handfuls at two/$1, and the stores can’t keep them in stock. The stores in this sample sold 1,711 in the first few months

How To Deliver Constructive Criticism

Learning how to give feedback in a positive way can improve results. by Mel Kleiman, Humetrics Delivering constructive criticism to employees in a way they can hear it and use it to succeed can be difficult but not impossible. The key is to reframe your feedback as follows: Focus first on specific positives. (“The way

November-December 2016 Comparisons

By Bill Scott The November-December 2016 sales comparisons are in and the products tied for the largest gain in sales for December 2016 were FANTA PINEAPPLE (20-ounce) and COBRA (32-ounce), both entering the Top 100 with a gain of 27 positions each. Following close behind, COKE CLASSIC (two liter), and LITTLE DEBBIE MINI CHOCOLATE DONUTS

Help Employees Meet Their Goals

In 2017 help your convenience store employees keep their resolutions. by Mel Kleiman, Humetrics It’s a New Year and people everywhere are setting resolutions on the aspects of life they wish to improve on in 2017. But before you set goals for yourself, think about how you can use your resolutions to help your employees

How To Start the New Year Off Right

Asking yourself some simple questions can reveal what you need to work on in the New Year. by Mel Kleiman, Humetrics Start 2017 off right by evaluating how you prioritize intentions. The following is a short, self-administered, self-scoring test that can help any business owner or manager prioritize their intentions for 2017: Do YOU say

Gasoline Futures Surge At Close of 2016

By Brian Milne The gasoline futures contract traded on the New York Mercantile Exchange surged 12% in December, with reformulated blendstock for oxygenate blending futures establishing a new calendar year high for 2016 at $1.7038 gallon between the Christmas and New Year’s Day holidays. Gasoline futures outpaced the advance by West Texas Intermediate and ULSD

Measures to Safeguard the Workplace

Easy access to cash, the presence of alcohol and tobacco products, and solitary late-night or early-morning shifts are among the factors that make convenience stores workplaces that require added protective considerations. By David Quezada The convenience store industry nearly doubled in size over the last three decades, according to the National Association of Convenience Stores

A Strong Tradition of Keeping SCORE

If you don’t already know, there’s a unique nonprofit group that specializes in helping businesses be more successful. By Fran Duskiewicz One of the more attractive aspects of our industry is the very real commitment to community involvement as continually shown by its companies, both large and small, and its various trade organizations and trade

A New Year Brings New Hope

Thinking about what you want to achieve and then developing the right plan is half of what you need to succeed. By Jim Callahan As we start a brand new year, plans for improvements and new successes are being rolled out in many boardrooms across the c-store industry. Of course, every good idea starts with

Ask Your Employees These Game-Changing Questions

Employees can help you think outside the box. by Mel Kleiman, Humetrics Nearly every game-changing, industry breakthrough was born from the fundamental destruction of well-established beliefs. (Think Uber, Amazon, and Apple.) So, this is a great set of questions to ask yourself as well as your employees… • What set of beliefs are we holding

Attracting and Retaining Top-Notch Talent

Hiring smart and communicating expectations effectively are two best practices that can reduce turnover. By John Matthews and Carrie Luxem Top quartile convenience store chains have recruiting and retention habits that give them a leg up on the competition. However, attracting and retaining top-notch talent does not happen overnight. It is critical for the manager

Something Else I Learned from a Kindergarten Teacher…

It’s not enough to merely praise employees. How you give employees praise can impact how they respond to your feedback. By Mel Kleiman, Humetrics The following is based on a recent article on… Praising employees with an unspecific “job well done” or “way to go” does little to ensure the desired behavior will be

Is That Really Your Business?

Properly defining your business can keep other industries from stealing your customers. by Mel Kleiman, Humetrics Here is an important question to ask yourself as well as your entire staff: “What business are we really in?” For example: Are you in the trucking business or the transportation business? Are you in the home health care

You Are Losing Money

By Bill Scott Having immediate, real-time access to your data is no small thing. How does this… Become this… Become this…. Become this… ?? Those who may tell you that collecting data from point-of-sale (POS) systems intermittently and trying to use it later, have never had the capability of seeing the benefit of knowing where

How To Double Your Profit

By Bill Scott My fascination with convenience stores began in 1950, when I was a child growing up in Shreveport, La. I used to ride in the car with my Mom to a Pak-A-Sak convenience store that was located just a little too far outside of the imaginary boundaries set for a wandering seven-year-old boy.

Are You Looking for the Perfect Employee?

Humetrics’ Mel Kleiman reveals why looking for the perfect worker can be problematic. Mel Kleiman, Humetrics You may have heard me tell one of my favorite jokes about the woman looking for the perfect husband. …She thought she’d found him, but, alas, he was looking for the perfect wife. If you’re looking for that perfect

Know The Facts About Biodiesel

By Jon Scharingson, Renewable Energy Group, Inc. The abnormally warm autumn we had here in the Midwest seems like a distant memory. Freezing, even sub-zero temperatures have set in. Winter is here. That has me thinking about one of the most persistent myths about biodiesel: The fuel can’t be used in cold weather. That would

Two Birds, One Stone

‘Tis the season to look for potential new hires. by Mel Kleiman, Humetrics A great time to look for the employees who could help you build your business next year is when you’re doing your holiday shopping this year because… When you get outstanding service during the hectic holiday hustle, the person who helped you

Seven Steps to “Poach-Proof” Your Best People

Keep your best employees on board with these helpful tips. by Mel Kleiman Have you ever lost a great employee to another employer? Hurts, doesn’t it? And while that person probably told you they were leaving for more money, that’s rarely the case. More often the real reasons have to do with relationships, opportunities and

How To Keep Employees Engaged

By Mel Kleiman, Humetrics Want to keep your top talent happily engaged and on board for the long term? Want to inspire your other employees to reach their full potential? It’s easy! All you have to do is show ’em that you care. Here’s another simple question you can ask several of your employees this

October-November Comparisons Are In

Are these top 100 products in your convenience stores? By Bill Scott Four products tied for first place in best performance during this period. They were Monster Java Mean Bean 15-ounce to rank at No. 72, Jailhouse Time ended up in position No. 79, Monster Java Loco Moca 15-ounce to position No. 99, and Frito-Lay

EMV: Stalled at the Pump?

Despite recently announced extension to 2020, retailers should not put off the EMV transition.  By Ed Collupy The convenience and fuel retailing industry is buzzing about the announcements from VISA, Mastercard, and American Express that they will delay most of the liability shift for automated fuel dispenser (AFD EMV chip card transactions by three years.