Unwrap the eB2B Gift

By Ed Collupy, executive consultant, W. Capra Consulting Group It’s the time of year of giving and reflection—throughout the convenience store industry people come together in many different forums and give of their time to help each other and you. As I look back on 2015 one group that has been hard at work advocating for

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Fueling Innovation in 2016: Top 5 Trends in Convenience Retail

By Marek Polonski, senior vice president, Applied Predictive Technologies Over the past 12 months, the industry has been abuzz with M&A activity, new in-store technologies and oscillating fuel prices. As the rate of innovation continues to increase, there will be a number of opportunities for convenience retailers to gain a competitive advantage, but only if

Skills, Experience and Even Talent Are No Match for Attitude

By Mel Kleiman, president, Humetrics The race  to hire for either skills or experience is over. Today, it’s all about hiring attitude and talent. So, what is the difference? A skill is the ability to do a particular task, like the ability to drive a truck, design a building or cut hair. Experience hones those

What If You Used This Ad to Recruit Your Next New Hire?

By Mel Kleiman, president, Humetrics A   NOTICE TO ALL JOB APPLICANTS FROM THE OFFICE OF THE PRESIDENT: We expect 100% accountability. All of our employees accepted employment here knowing we expect them to be 100% accountable, 100% of the time. We only pay for results! We will not pay for excuses! We will not pay for blaming! We

Are You Refusing to Help Your Employees Grow?

By Mel Kleiman, president, Humetrics You do your organization and your employees a tremendous disservice if you avoid correcting and improving performance, behaviors and processes. If you want to grow the organization, you must grow your people. And, to do that, you cannot be reluctant to share your experience and expertise. While it’s good to “catch

How To Recruit 101

By Mel Kleiman, president, Humetrics Here’s a timely reminder to help you compete for the best of those left in the rapidly evaporating labor pool… Get creative with your recruiting ad headlines; make them fun and exciting. For example:  “Truck Driver” becomes “Master of the Road,” and “Restaurant Manager” becomes “Director of Fun and Food.”

How To Prepare For The New Year

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Would you believe it? Another year is sliding down the proverbial tube of history. Here are some things to think about before you start your New Year: I will remove every item in my stores that hasn’t sold in the past 90 days 70% of

A No Brainer

By Tony Huppert, CEO of Team Oil Inc. I recently read an article on the ongoing battle between the brick and mortar stores and online stores over sales tax collection. Services supplied to the State are normally reimbursed financially according to the service rendered. That’s the real issue. The main reason online stores do not want

Top 100 Sellers In 33 C-Stores Located In Mississippi, November 2015

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. This is the 3rd in a series of sales sorted by rank for the current and previous months. This month we are featuring the November 2015 rankings compared to the October 2015 ranks. The Change +/- Column is the number of positions gained or

The One Word Exercise

By Mel Kleiman, President, Humetrics If you find yourself easily distracted by the overwhelming amount of possibly important, but definitely not urgent, information we’re all asked to deal with every day, here’s a simple exercise that can help keep you focused as well as help guide your decision-making process… Ask yourself, “What one word would I

C-Stores: Sustaining a Relationship with Hispanics

Strategies to attract new users, upscale stores and expand must incorporate Hispanics By Tim Powell, Vice President of Consulting, Q1 Food and Beverage Practice A few years ago, Walmart dabbled in copying Target’s “upscale” success by catering to a higher income segment. Walmart implemented many of the same strategies as Target throughout its furniture, apparel

Uncommon Common Sense

By Mel Kleiman, President, Humetrics Make it a practice to tell your people that the things you need them to do are hard, even when you know the tasks at hand are easy. Here’s why: Rabbi Chefitz had all the Cub Scouts sit in a circle with a big tom-tom in the center. He beat a particular

Are You Focused on the Right Things?

By Mel Kleiman, President, Humetrics Headlines are always devoted to whatever it is that happens to be scaring the pants off us today (a disease like Ebola, global warming, the economy, etc.) while, in fact, approximately 3,300 deaths occur every day worldwide due to road accidents. So, why aren’t we on high alert about this much more probable “clear and present danger” as well? My point here

It’s That Time of Year Again

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. The phrase “Merry Christmas,” has become more of a political hot potato than ever before. Oh boy, here we go. Another fine mess we have gotten ourselves into. Whoever thought a two-word phrase might be used to inadvertently limit the customers that come into our

Preparing Young Leaders for Future Challenges

Taking a closer look at the young executives and up-and-comers making their mark at chains across the country. By John Lofstock, Editor Throughout my 20 years of covering the convenience store industry, I’ve had the opportunity to meet some amazing people, develop lifelong friendships and watch in awe as teams of experienced professionals have learned

How to Put Yourself Out of Business

By Mel Kleiman, President, Humetrics I was in Boston recently when  three local businesses made “breaking news” due to their failure to pass random testing for tobacco and liquor sales compliance regulations. ​ Everyone knows without being told that it’s illegal to sell these products to minors, right? So, what on earth went wrong? In HR talk, it’s called non-compliance to structure, and,

Have You Heard About “Firm 40” Policies?

By Mel Kleiman, President, Humetrics According to a recent Gallup survey, full-time, employed Americans work an average of 47 hours a week. That’s nearly a full day longer than what was once the standard schedule ─ the classic, five-day, 40-hour workweek. Lately, however, in response to productivity studies and the ability of family-friendly policies to

Why Obsession Is An Important Ingredient To Success

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. I first met Susan when she ran the convenience store operation for one of my customers. Susan was obsessed. I naturally gravitate toward people who are on a mission, because I am on a mission too, and people on missions usually have things in common,

Why The Retailer?

I’ve been in retail for over 45 years. I still cannot understand why whenever there is positive or negative social unrest the retailer’s business is the first to take the hit. Stores get destroyed, robbed, window broken, retailers accosted, the list goes on. I often wonder what the retailer had to do with the situation

How To Add Biodiesel Into Product Offerings

By Jon Scharingson, Renewable Energy Group Inc. How to seamlessly integrate biodiesel into your product offering The U.S. biodiesel industry is expected to produce more than 1.7 billion gallons of high-quality biodiesel making access to biodiesel at each level of the supply chain — producer to the retailer — simpler. With more high-production biorefineries and improved logistics,

How To Improve Refrigeration Maintenance and Facility Operations with Monitoring

By James Mitchell, Product Manager, Emerson Climate Technologies, Retail Solutions Six practical benefits for today’s convenience store operator Today, many convenience stores utilize energy management systems for HVAC, refrigeration, lighting and other building systems. Some retailers couple this with in-house or remote monitoring services that provide real-time performance data on building operations, system efficiency, energy

How The Overtime Mandate Will Impact Store Operations

New Overtime Mandate will complicate store operations in the New Year. By Mark Radosevich, president of PetroActive Real Estate Services LLC A review of PMAA’s legislative issues since 2008 attests to the diversity of challenges that the convenience store industry has faced from governmental legislation and regulation. From gasoline to cigarettes and sugary snacks, marketers have

Sub $2 Gasoline and Robust U.S. Vehicle Sales

Brian Milne, Energy Editor, Schneider Electric The U.S. average retail price for regular grade gasoline slipped to the second lowest weekly price in 2015 in closing out November, and is poised to dive below the $2 gallon psychological threshold for the end-year holiday season, as growing inventory weighs on values. At $2.059 gallon on Nov.

How Personal Integrity Is A Local Thing

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. When I was growing up in the South, it was understood ‘your word was your bond’, and business agreements were often made with a handshake. We pledged to live according to the Ten Commandments. Stealing was bad. Charity was right. Then, I was thrust

Preaching That Freshness Always Trumps Waste

Take a lesson from the big chains that fresh food offerings always win in the end. By Jim Callahan When it comes to category offerings such as deli and coffee, the old adage “penny wise and pound foolish” should not be associated with a convenience store’s effort. Consumers have had their taste buds tantalized by

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