Tools to Gauge Your Corporate Culture

It’s never too late to determine what makes your company tick. By David Hite In my last article, we looked at the different types of company cultures and how they affect the whole organization. This month, I want to address a few items that pertain to assessing your company culture. As an organizational development and

Leadership and a Changing Industry

By John Lofstock, Editor-in-Chief Small- and family-owned businesses remain the backbone of the convenience store industry. Many chains have been successfully passed on from one generation to the next, but more and more, family executives these days seem to be expressing concern about passing the family business on to the next generation. This trend is


By Bill Scott, president, StoreReport LLC Most of us started out with the drive to do something outstanding with our lives; but, somewhere along the way, we felt compelled to compromise on the important things that resulted in a hum-drum existence of simply making a living, further exacerbated by the feeling that we had failed.

A Rule to Operate By

Part of managing c-store real estate is finding opportunities to obtain sites for new stores. Sometimes, however, the job requires weeding out underperforming sites. By Terry Monroe If you have heard me speak at a NACS (National Association of Convenience Stores) event or a state association convention, I sometimes refer to the ‘1/3, 1/3, 1/3

Reviewing Regulation Irregularities

Nobody said that operating a c-store is easy, but knowing the ground rules helps. By Fran Duskiewicz If you sit around and chat with a group of convenience store executives, sooner or later, the discussion will turn to horror stories of dealing with local, state and federal inspectors and the inconsistent nature in which they

How Many Good Sellers Have You Unknowingly Dropped?

By Bill Scott, president, StoreReport LLC Last year, in March, a manager at one of my customer’s stores asked me to find out when the last sale of a certain item occurred. I reported back that the last sale occurred in November of the previous year. A little more digging around and I discovered the

Consigned Inventory in Retail Stores

Is consigned inventory in the convenience channel possible? By Bill Scott, president, StoreReport LLC Gasoline and diesel fuel is the single, highest investment a convenience store can make. In the past, it was common practice for fuel distributors to keep convenience store tanks filled with fuel and only bill the stores AFTER the fuel was

Adopters and Adapters

By Ed Collupy, executive consultant, W. Capra Consulting Group My recent business travels took me by my city neighborhood grammar school. It reminded me of the many yearly assignments to write a story about my summer vacation. My travels these past two summers have been to both new and familiar places and more car travel than

July/ August 2016 Comparisons Are In

By Bill Scott, president, StoreReport LLC Taking samples from 33 stores located in the southeastern U.S., the same Top Ten items held their own with the exception of 20/32 ounce Ice Cup dropping four positions and making way for Newport cigarettes moving up one position to command position number 10. Note: Not all of these

C-Store Technology Gets Convenient with the Internet of Things

By Paul Hepperla, vice president of North American solution sales, Emerson Climate Technologies Just as the Internet has revolutionized the everyday lives of consumers, the Internet of Things (IoT) is transforming operational performance for convenience stores. IoT is a network of physical items within the store – refrigerated cases, ovens and other facility systems – implanted

Short Squeeze Rallies Gasoline in August

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric August marked the second highest market participation rate for the Reformulated Blendstock for Oxygenate Blending futures contract traded on the New York Mercantile Exchange on record, with a sleepy oversupplied gasoline market enlivened by speculation of upcoming coordinated action

Fighting Fire With Fire

Convenience stores can develop a social media program to work in their favor as long as they still employ quality customer service. By Jim Callahan Let’s review a long-time conception related to the all-important subject of customer service. Then we’ll delve into the idea of how providing great customer service has evolved from being very


There are some things we simply cannot live without. By Bill Scott, President, StoreReport LLC PART TWO The Worst Punishment of All Solitary confinement, isolation from all forms of human contact could be the cruelest punishment of all. While many of us enjoy the solitude of our quiet time alone, no human contact for an

How To Dress Roller Grill Items

It’s easy to get the perfect looking hot dog. Sharing useful tips with your customers will make you their first stop for roller grill items.  By Food Pros Getting that perfect hot dog condiment squiggle, whether it be ketchup or mustard–or both—is a great way to dress up your food, without a lot of effort,

How To Maximize Bratwurst Sales

Special topping suggestions can entice customers. By Food Pros Aug. 16 marked National Bratwurst Day. Beef up bratwurst sales with unique toppings and condiment combinations, whether you’re preparing them for the customer or adding to a condiment bar so customers can create their own. Check out the following topping suggestions to make bratwursts extra appealing

The Power of a System

By Mel Kleiman, President, Humetrics Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your checklists when it comes to recruiting, screening, selecting, onboarding, and employee retention

Do You Know…

By Mel Kleiman, President, Humetrics Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else, and why? If you don’t know, how are you ever going to improve your

Not to be Taken Lightly

By Mel Kleiman, President, Humetrics Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring RoadtoSuccessdecisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What

Get ‘Er Done?

By Mel Kleiman, President, Humetrics “Just get ‘er done,” may have its place, but it’s not during training. When you train for speed, whether it’s waiting tables or making sales calls, you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will

Talent vs. Skills & Experience

By Mel Kleiman, President, Humetrics Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological change, it’s all about hiring for talent. So, what is the

“Help Wanted” Won’t Work

By Mel Kleiman, President, Humetrics Back in the day, print media recruitment advertising was a pretty-pricey proposition. You paid by the word, you paid extra for color, you paid for position. No wonder most ads were short and to the point. If you’re writing that same kind of ad for today’s Internet recruiting (via your

What is Your UEP?

By Mel Kleiman, President, Humetrics Your Unique Employment Proposition (UEP) is a list of the top 10 reasons STARS* should want to work for you. After all, if you don’t know why STAR employees should come to work for you, how on earth will those STARS know to apply? The easiest way to come up

The Cost of a Bad Hire

By Mel Kleiman, President, Humetrics What does it cost you if you hire a non-productive, disruptive employee who adds no value? What does it cost you if you hire an okay employee who does the job, but who is not exceptional, and only marginally helps to maintain value? What does it cost you if you

Want to be Known as a Great Place to Work?

By Mel Kleiman, President, Humetrics The best way to do it is to create a culture/work environment that makes you an employer-of-choice in your area. Another way to do it is to apply for the honor. Your local paper, your industry, accounting firms and national magazines love to make lists of “The Best Places to


  By Bill Scott, President, StoreReport LLC PART ONE In September of 2010, nearly six years ago, Convenience Store Supply Chain Management was launched. In less than six years we have grown from one member to 15,777 members (as of this writing). If each of our members owned a convenience store, we might be considered