Why There is No Excuse for Poor Customer Service

Tony Huppert, CEO of Team Oil Inc. I believe working at a convenience store should be offered as a work release credit in high school. The benefits this education offers students are priceless. Tolerance, patience and self-control are just a few of the social skills that have to be mastered as a convenience store employee. I recently

Who Wins From A Minimum Wage Increase?

The government wins, and I’ll tell you why. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I’m sure I may be setting myself up for a lot of grief, but I’ve been studying the convenience store industry for over three decades, and I am certain that most convenience stores will not be

How Gasoline’s Seasonal Change and Market Volatility Are Impacting Price

By Brian Milne, Editor, Schneider Electric Summers always seem to race by, but the fast-paced action in the commodity and equity markets in ending August was akin to speeding through Dead Man’s Curve before reaching the testing grounds at the Bonneville Salt Flats—fast, furious and uncertain. U.S. and international crude futures dropped to six-and-a-half year lows before

Obtaining a Second Opinion

Convenience store operators who make decisions based on their instinct, knowledge and experience are often proven right. But, to be especially sure that you’re on the right track, connect with an expert. By Jim Callahan We all know something about running a business and yes, many of us have been doing it successfully for years.

Why Your Corporate Culture Matters

By John Lofstock, Editor Jim Collins, the renowned author of corporate culture bible “Good to Great,” wrote that good is the enemy of great. “And that is one of the key reasons why we have so little that becomes great.” In today’s competitive convenience store industry, your corporate values and what you stand for are

Does Lowering Inventory Levels Truly Increase Sales?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I recently did an analysis on the inside sales of 16 stores over a period of 36 months (August 2012 – July 2015). Here are the results: Total Tenders: 21,263,310 Total Sales:    $50,914,146 Total Individual Items Sold: 22,647,084 The details support my theory. I

How To Find New Recruits

By Mel Kleiman, president, Humetrics A recent study conducted by the folks at LinkedIn found that for one-third (33%) of the people who’ve recently taken new jobs it was also a career change! So, if you’re not looking for new talent outside of your industry, it’s time to consider doing so. A client of ours

How Data And Business Intelligence Tools Can Help Your C-Store

By Ed Collupy, executive consultant, W. Capra Consulting Group Put yourself in the shoes of the person who is looking for an answer! That’s just what Brandy Clark of Clark’s Pump-N-Shop did recently. You and members of your field team are on the road and are wondering how your stores are doing. You are having a

Why Biodiesel Economics Are A Positive for C-Stores

Favorable blending economics, financial incentives, attracting new motorists and fuel diversity all add up for retailers offering biodiesel By Jon Scharingson, executive director, sales and marketing, Renewable Energy Group Inc. We all know that c-stores earn cents on the dollar for each gallon of fuel sold, despite what the general public believes. So anything that

What Is Success? Maybe You’ve Got It All Wrong.

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. My friend George died penniless in a nursing home. He had dedicated his entire life as a pastor for several small churches. He touched tens of thousands of lives along the way. My friend George was a success. My father left my mother when I

How Dramatic Changes Are Affecting The Retail Industry

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Millennials and Generation Y consumers do everything with their tablets, computers and smartphones; and they subconsciously avoid entering areas that sever the links between them and their virtual world. But that’s just the beginning. The retail store of the future will be a lot different

Thinking Through Shrink and Other Issues

With some inventiveness, c-stores can develop ways to manage their inventory. Effective inventory control doesn’t happen automatically. In fact, controlling inventory is somewhat of a misnomer that might be better termed: managing inventory—because of how difficult indeed it is to control. The landscape is littered with the remains of fired managers, dismissed district managers and

A Word of Advice

Life’s not all about wine, golf and good times. Good business practices and fond memories have a place as well. By Fran Duskiewicz This past June marked my 30th anniversary in the convenience industry, so it’s not surprising that many memories are tied to my tenure at Nice N Easy. Here are a few pertinent

Are Convenience Store Robberies On The Rise?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. According to the latest statistics, robberies involving convenience stores have remained fairly steady, at about 6% of all robberies reported over the past few years, with a slight decrease in the 90s, mostly attributed to the development of better crime prevention methods. Repeat victimization however

How Automated Replenishment Systems (ARS) Impact Store Profits

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Surprisingly, although several retailers have automated their ordering process in the last few years, there is almost no academic source examining this topic down to the store level. Furthermore, while the study of the extent and root-causes of retail out-of-stocks has received substantial interest

How To Optimize Store Operations and Improve Energy Efficiency

Achieve energy savings with integrated facility management systems. By Lisa Murray, Emerson Climate Technologies Every retail facility has unique requirements and challenges with site control and enterprise visibility. As convenience stores dive deeper into foodservice investments and stores become more complex, operators want simple, flexible and economical solutions. Facility controls can help operators meet these

Karma & Employee Retention

Help your employees help you. By Mel Kleiman, president, Humetrics Now that unemployment levels are once again low and there are fewer available workers in the labor pool, it’s time to be more proactive about keeping your STAR employees happy and on-board. Here are six questions to ask your best people at least once a year: When

How Low Gasoline Prices Spur Driving Demand

By Brian Milne, Editor, Schneider Electric A near vertical arc forms on the 10-year chart of vehicle miles traveled on U.S. roads recently released by the Federal Reserve Bank of St. Louis through its FRED economic data series, with U.S. vehicle miles traveled (VMT) in May at an all-time high of 3.08 trillion miles. That’s

Is It Time For Private 9-1-1 Centers for Retailers?

We already have the technology to provide a safer environment for customers and employees, so when will we use it? By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I intercepted an article yesterday telling about a couple that was attacked by a gang of thugs at a convenience store. It resulted in a

How To Understand Your Distributor’s Perspective

Discovering that it is not the distributor’s fault. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. In 2004, I was forcefully ejected from a place of business. I believe that this was the first, and only, time I have experienced such a thing. I had been asked by my convenience store customer to visit a

A Job Verses A Career

A job will provide you a living. A career will provide you a life. By Tony Huppert, CEO of Team Oil Inc. I have met people over the years that have told me how lucky I have been over my 63 years. They emphasize the fact that, whatever I have been involved in, I always kept

A Convenience Store is a Grocery Store on Steroids

Change takes effect much faster in a convenience store than in a grocery store. By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. Convenience stores make the perfect test labs for statistical analysis, because they offer an environment where the slightest change may have immediate, far-reaching and noticeable effects. In these compact environments,

Why the NAG Conference is Right for You

The convenience store industry continues to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels. As competition increases across the board, savvy retailers are learning to take cost out of their operations to run lean, efficient top quartile businesses. The National Advisory

What If?

Get ahead of the curve. By Mel Kleiman, president, Humetrics If you had no choice, what would you do? If your competition rented the space across the street, what would you do? When the minimum wage increases to $10 an hour, what will you do? If your best employee quits, what will you do? Now,

How Assumptions Can Kill Success

Proving the unprovable for fun and profit. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I am neither an astronomer nor an astrophysicist. I don’t care if Pluto is a planet, a fly spec on the lens of a telescope or a famous cartoon character. It makes no difference if creation began