The C-Store Game

A little friendly competition can do wonders to motivate employees. By Fran Duskiewicz Competitiveness is a human trait that can be viewed as simultaneously admirable and/or obnoxious. However, it is always a motivational force, whether handled well or poorly. I’ve always been a competitive ‘son-u-va-gun.’ My poor mom would play games with me when I

Constructive Criticism: The World’s Biggest Oxymoron

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Nobody’s perfect. Not you, definitely not me, not your spouse, your parents, your kids, your boss… I repeat, nobody is perfect. Criticism in any form, shape or fashion is a weapon designed to cause pain. Too many parents are guilty of raising their children on

Spend Time Where it Counts

By Mel Kleiman, President, Humetrics You’ve heard us say before that it’s too often the case that the squeaky wheels get all the oil. When it comes to employee retention, this means that you have less interaction with your best people because you’re so busy trying to “fix” your poor performers and/or what they’ve done

Low Gasoline Prices Spur Travel

Gasoline consumption rates are climbing, but what does that mean for retail prices? By Brian Milne, Editor, Schneider Electric Now that we’re in the peak driving season in the United States, early year prognostications for sharp growth in gasoline demand are under review, and preliminary data does show greater gasoline consumption as lower fuel prices

A Little Recognition Goes a Long Way

By Mel Kleiman, founder Humetrics At one of my presentations a while back, the president of a trucking firm shared this great story that illustrates my point… Seems his company had just held a retirement dinner for a driver who had been with the firm for over 20 years. When the president and the retiring driver

Paying to Learn What We Were Paid to Learn

There is no substitute for on the job training. By Tony Huppert, CEO of Team Oil Inc. Years ago when I was in my prime, many years ago, it was customary to find a job and be taught a skill. Friends of mine would become masons by starting out as labors. They would dig footings,

How Much Pain Does It Take to Cause Them to Leave?

By Mel Kleiman, founder Humetrics It’s human nature to avoid change because the path of least resistance is the “same old, same old.” So, how much “pain and suffering” do you suppose  valued employees have to experience before they go searching for a new job? Well, a lot of it has to do with the labor

Top Five Triggers for More Transactions

The secret to driving sales and increasing business is not a secret at all. By Kevin Miller, Senior Marketing Manager, Tyson Convenience Foodservice Speed of service is a growing factor in our time-starved society as more consumers operate on a time crunch, and convenience stores are best equipped to meet on-the-go consumer needs. In addition

It’s Time We Had a Meeting

Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Large corporations did not make America, nor the United Kingdom, Canada, Japan, Australia, South Korea, or any of the other free nations of the world. Instead, it was the common, every day, hard-working, selfless, unsung heroes in dozens of countries, and in thousands of communities

How To Take a Proactive Approach to EMV

By Ed Collupy, executive consultant, W. Capra Consulting Group. Conversations, whenever and wherever c-store retailers, payment processors, issuers and service providers are brought together for a discussion on the current and future state of the payments landscape, move quickly to EMV (Europay, MasterCard and Visa) readiness despite all the vision and opportunities in front of

Can An Old Marketer Learn New Tricks?

By Betsi Bixby When’s the last time you learned something new specifically for your business that made you say “Wow!” If you are over 50, and can recall a recent time, congratulations! You are in the Amazing Opportunity portion of the industry. If it’s been awhile, you may be overdue and in the Death Spiral

How To Increase Employee Engagement

By Mel Kleiman, founder of Humetrics Engagement is the key to employee retention and here’s an easy-to-implement, cost-free, way to get some going… Make it a practice to ask your people a Question of the Week – either individually or as a question up for discussion at the weekly staff meeting. Examples include: What could

Are Customers Really Always Right?

By Tony Huppert, CEO of Team Oil Inc. With all the changes in retail business and society, it gets more challenging to accept the old saying, “the customer is always right.” When a customer fills their diesel trucks tank with gasoline, or hooks a water hose, instead of an air hose, and fills the tire

Industry Pearls of Wisdom

Advice may be cheap, but words that self-motivate are priceless. By Jim Callahan I’ve been fortunate enough and have benefited greatly by being surrounded by some great and learned minds, from cashiers to CEOs. Along the way, I’ve learned life lessons that have been ingrained in me. Allow me to share some pearls of wisdoms

What’s Your Path to Success?

By John Lofstock, Editor Having kids has indeed been the roller coaster ride everyone told me it would be when my first child was born 11 years ago. Now, with three daughters, we’re all pretty much on track despite an occasional hiccup. The biggest surprise parenthood has had for me continues to be just how

Sometimes Success Is A Box of Rocks

By Bill Scott, Founder of StoreReport LLC & Scott Systems Inc. Several years ago, I was reworking a convenience store on behalf of the owner. The store was already a pretty good store… as good as stores go in most small towns, I guess. After a few weeks of ferreting out all the stock (which

How Far We Have Come

By Bill Scott, Founder of StoreReport LLC & Scott Systems Inc. The key to immortality is first living a life worth remembering ~ Bruce Lee IT’S ALWAYS HARD to say goodbye to someone you have known for half your life. Such is the case when I lost a dear friend last week. David Powell, the

It’s Not the Money, Honey

By Mel Kleiman, founder Humetrics How many times do we have to hear this to believe it? It’s something that most HR executives have learned over the years, but that most managers have yet to figure out… Whenever managers are polled about the most effective employee retention tools, money and benefits always top the list.

Who Is The Tax Payer?

By Tony Huppert, CEO, Team Oil Inc. Recently a large retailer was accused of costing the taxpayers $6 billion dollars because the taxpayers were having to provide public assistance to the retailer’s lower paid employees. The next article reads, that same retailer paid $7 billion in taxes. If these articles are correct, that one retailer’s

Deciding to Sell

There’s a lot involved when a private company merges with a large competitor, including the emotional residue. By Fran Duskiewicz Every day, the trade journals’ e-news announce more privately-owned, mid-sized convenience store chains being purchased by one of the large, growth-oriented industry giants. Always, the acquirers are the news. Take for instance the recent announcement

Is Late May Surge in U.S. Gasoline Demand Sustainable?

Gas demand expected to trend higher this year. By Brian Milne, Energy Editor Schneider Electric Preliminary crude oil and gasoline data from the U.S. federal government detailed some big numbers for late May, including a spike in implied gasoline demand to the highest weekly rate in nearly eight years, while refiners and blenders produced more

Recruiting Tip

Save time by planning ahead when it comes to recruiting. By Mel Kleiman, founder of Humetrics Keep a “runners up” file of the people who were almost hired. You’ve already invested a lot of time and money in them and they may have really wanted to work for you. When you next have a suitable

Auto Manufacturers Support Biodiesel

Diesel vehicles are here to stay, and their forecasted growth trend is on a steady upward climb due to the tremendous fuel economy and durability that they provide to customers. By Jon Scharingson, executive director, sales and marketing, Renewable Energy Group Inc. Did you know that the automotive industry spends nearly $100 billion globally on

Diesel Trends

In the next 10 years, more customers are expected to opt for diesel powered vehicles, creating new opportunities for the c-store industry. By Jon Scharingson, executive director, sales and marketing, Renewable Energy Group Inc. From luxury sedans to light-duty trucks, automobile manufacturers are turning to diesel to provide more fuel-efficient options for drivers. This influx

Working in This Aspirational Career

Sometimes the industry in which you work is more than just a job. One of the most common questions I’ve asked people within our industry is how they got to where they are. I ask that because most of us just sort of wandered in, either because of family, or because we needed a job

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