DaveHochman

Storefront Crashes: Why They Occur and How to Prevent Them

By David Hochman, founder of DJH Marketing Communications Inc. A child or even a dog left in a car with the engine running while parked at a suburban strip mall accidentally engages the transmission and sends an SUV headfirst into a convenience storefront window. After filling up, an elderly woman hits the pedal instead of

CALLAHAN

Embrace the New and Old

Soft drinks and cigarettes are still key categories to convenience stores, but today’s sophisticated consumer expects a wide array of products when they enter the door. Staying up with trends is good business. By Jim Callahan Who among you remembers the great convenience store axiom, “If it ain’t red, it’s dead”? For those too young

JohnNew

Good Team Management Often Drives Success

By John Lofstock, Editor We are living in an era of unprecedented retail competition. This is no secret. Going forward, retailers need to address the unique needs and desires of consumers, providing a more rewarding and memorable shopping experience. Expected changes include innovative retail formats and distribution models, as well as improved marketing and customer

Tony Huppert

The Common Denominator

By Tony Huppert, CEO, Team Oil Inc. I read an article stating that most American’s support a higher minimum wage and employer paid health care. The survey should have went on to ask if most American’s would support employer paid vacations, sick leave, transportation cost, home improvement expenditures and peace on earth. Surveys will supply

Tony Huppert

Highway Tax Support

By Tony Huppert, CEO, Team Oil Inc. There seems to be an ongoing saga of a shortage of funds for highway maintenance in the U.S. I’m not a fan of designated taxes for roads. It is like designating a tax for the military and then a tax for every other need. With that said, I

Moneystacks

Boost Sales by Measuring the Right Things

By Betsi Bixby Do you ever get frustrated with your sales team? Do you wonder if they spend their time well? Have you tried a bunch of different compensation plans, and maybe even tried activity measures as part of your commission structure, but were dissatisfied with lack of significantly better results? If so, you are

DaveHochman

NRF Show Recap

By David Hochman, founder of DJH Marketing Communications Inc. With so many exhibitors (over 600) displaying their wares at the National Retail Federation’s annual conference (it’s called The Big Show for a reason) earlier this month, it would be an impossible task to try to cover them all. That doesn’t stop the army of PR

Justin & Shanna 2015-01-09 15.28.08

Life Choices

By Tony Huppert, CEO, Team Oil Inc. Justin and Shanna Ellefson, brother and sister, decided a long time ago that working their way to pay for higher education might not be easy, but it beats the alternative. Not only does working to pay for higher education help lower their education debt, but it also teaches

Tony Huppert

Abbreviations

By Tony Huppert, CEO, Team Oil Inc. In this new tech world we live in it is hard for an old guy like me to keep up with, everything. Text messages are sent to me with abbreviations in them that can change the meaning of the message, with an old interpretation. I have a couple

employees

Life is an Education

Sometimes the best life lessons are the ones that you teach yourself. By Jim Callahan I graduated from high school in the lower 25% of my class because I was a lazy and unmotivated student who studied just hard enough to continue to be eligible to play sports. Well, a funny thing happened on the

JohnNew

Investing in a Foodservice Future

Few categories offer convenience store retailers a brighter financial future than foodservice. In fact, Technomic’s “Convenience Stores Market Intelligence Report,” found that c-stores continue to serve as a prime destination for younger generations and people seeking fast, on-the-go options. But there is one catch: foodservice must be done well. In fact, food quality, the experience

Tony Huppert

You Just Never Know

By Tony Huppert, CEO, Team Oil Inc. At the beginning of 2014, my partner and son, Eric, asked me what my thoughts were on a sale price, because he was approached by a purchaser, for the Team Oil Travel Center. I told Eric, one year’s gross would be fine. Eric made the comment, “What if

GasPumpsLR

Supply Push Driving U.S. Gasoline Demand Higher

By Brian Milne, Energy Editor, Schneider Electric In the U.S., gasoline demand was the strongest in 2014 during the final full week of the year even though historically driving demand is greatest during the summer months, with demand during the fourth quarter averaging 90,000 bpd or 0.9% more at 9.11 million bpd than the June

Moneystacks

A Home Heating Business and Lessons Learned

If a home heating firm can lose nearly 50% of its business over an extended period of time, the same underlying factors are applicable to your convenience store. By Jim Callahan Many years ago, when I was younger and a little less wise, I led an acquisitions team that purchased a small fuel oil and

Eichberger Photo

Fuel Demand Requires Strategic Thinking

Convenience retailers must think about what tomorrow’s consumers will demand and develop strategies today to accommodate changing fuel dynamics. By John Eichberger, Executive Director, Fuels Institute Fuel demand is under pressure from a variety of sources and retailers need to develop strategies to remain relevant in tomorrow’s market. According to a new study by the

mel

Thanks, But No Thanks

By Mel Kleiman, Humetrics The No. 1 complaint of job seekers nationwide is that recruiters and interviewers never get back to them. Not even a “thanks, but no thanks.” I don’t know why this simple courtesy is so often ignored, especially when it could be so easily automated. What’s being overlooked here is the “bad

Tony Huppert

Community Involvement

By Tony Huppert, CEO, Team Oil Inc. The government’s knee jerk reaction following hurricanes Katrina and Sandy was having meetings and studies and then more meetings on coordinating a way to respond to energy outages that caused hardship and stress on the citizens. People react differently in a crisis, causing long lines and unruly people

Tony Huppert

Holiday Shopping Results

By Tony Huppert, CEO, Team Oil Inc. The holiday shopping results for this year have been mixed. Reports have been negative on the expected sales reports. My son and business partner Eric and I differ on our opinions on the sales reports. He believes the economy is doing better, so the retailers didn’t have the

Tony Huppert

Costly Words

Tony Huppert, CEO, Team Oil Inc. I am the second youngest of 13 siblings. My father passed away when I was 11, leaving my mother to raise us. The family checkbook was titled “Steve and Carmen.” Upon the death of my father, the bank froze my mother’s checking account because of the word “and.” I

Tony Huppert

Know Your Customers

By Tony Huppert, CEO, Team Oil Inc. Knowing your customers means more than knowing what they are going to purchase when they visit your store. The ability to remember each customer’s needs is an art but, it is more important to know if the customer is a private person and doesn’t want you to notice

GasPumpsLR

Low Oil Prices and U.S. Gasoline Demand Elasticity

By Brian Milne, Energy Editor, Schneider Electric A more than 30% drop in the U.S. retail gasoline price average from the end of June to mid-December has spurred greater gasoline consumption in the U.S., with two of the three highest weekly demand rates in 2014 occurring in November and December. There have been a host

GasPumpsLR

U.S. Gasoline Demand Nosedives After Thanksgiving

By Brian Milne, Energy Editor, Schneider Electric. Preliminary data from the Energy Information Administration shows gasoline demand in the United States dropped 9.3% to a six-month low during the week following Thanksgiving Day, a busy travel holiday, tumbling from the second highest weekly rate of demand for 2014. Gasoline supplied to the primary wholesale U.S.

GasPumpsLR

Chicago Ethanol Stubbornly Holding Premium to Gasoline

By Brian Milne, Energy Editor, Schneider Electric. In the physical wholesale market, ethanol spot prices have now held a premium to gasoline spot values for a month, with the inversion an infrequent occurrence for the market in which the biofuel feedstock is usually in a discount position. The vast majority of gasoline sold in the

JohnNew

Trends in Convenience Retailing

By John Lofstock, Editor Despite the domestic recession, convenience stores have thrived thanks to their ability to provide fast service and quality products in strategic areas. As service and location remains the industry’s primary competitive advantage over grocery stores and big-box retailers that are moving into the fuel and fresh foods arenas, convenience stores have

storeemployee

Recognizing Critical Worth

Never forget that one cost of employee turnover is the loss of familiarity between your staff and the customers. By Jim Callahan Last month, I wrote on the topic of employee turnover and the small, but important, actions that employers can take to ensure a more productive workforce. Sometimes when retailers lose a staff member,

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