Second and Third Quarter Comparisons

By Bill Scott, President, StoreReport LLC The winner for the greatest advancement in positions is: Nestle Pure Life Jumping up 267 positions to a ranking of 37, quite impressive for H2O. No other product even came close. Fuze Berry Punch one Liter rose 67 positons, followed by Kool Box, Powerade Lemon Line 32 ounce, Powerade

How Long Should an Interview Last?

By Mel Kleiman, President, Humetrics This is a question I’m always asked during the programs I do. I was asked again just yesterday so, it’s clear to me, the answer is worth repeating here… The interview should last until you are 95% – 100% sure this is a person you want to hire — or don’t want to hire.

Interview Tip

By Mel Kleiman, President, Humetrics Have someone else sit in on the interview as an observer because that person will be able to do a better job of listening and noticing body language and then be able to give you an invaluable second opinion. This is also a great way to train others to become

Unexpected Rewards

By Mel Kleiman, President, Humetrics Do you dread the thought of dealing with an employee’s unsatisfactory performance? If so, I think you may be surprised to find that, when you stop procrastinating and actually work with the person to help them improve and move to the next level, it can be one of the most

Vive La Difference!

By Mel Kleiman, President, Humetrics Although they are often used interchangeably, there is an important difference between responsibility and accountability. Responsibility is something you are given or that you assume. For example, while your employment makes you responsible for getting your job done, parents assume responsibility for the care of their children. Accountability, however, is

Not to Point a Finger, But…

By Mel Kleiman, President, Humetrics I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared jobseeker would have canned answers at the ready, while others were

What Will You Say?

By Mel Kleiman, President, Humetrics Do you know what you’ll say when one of your STAR* employees asks for a raise, or are you going to be blindsided? Will you be able to grant their request or at least be able to tell them exactly what they need to do to earn one? (And if

August-September 2016 Figures Are In

By Bill Scott, President, StoreReport LLC What happened in September? There was little change in the first three-quarters of the rankings in the Top 100, but from there down it got crazy. The prize for making the greatest showing was Coors Light 16 ounce six-pack, which rocketed into position 99 for a gain of 165

Six Personal Branding Lessons Every Working Professional Can Learn from Trump and Clinton

By Karen Leland, CEO, Sterling Marketing Group Despite having the two highest unfavorable ratings of any major presidential candidates in history, Donald Trump and Hillary Clinton have outlasted their competitors—and one of them is going to become the leader of the free world. What does success in the face of such highly unfavorable ratings teach

U.S. Gasoline Market’s September Surprise(s)

Fuel marketer intelligence: supply chain dynamics to retail fuel prices. By Brian Milne, Editor, Schneider Electric In a year when soothsayers’ crystal balls are as foggy as London in November, September encompassed a few unexpected surprises for the U.S. gasoline market that underpinned gasoline prices and sharply cut down an inventory surplus. This was especially true

C-Store Executive Shares Why Biodiesel is Good for Business

By Jon Scharingson, Renewable Energy Group Inc. A lot of times in this space, I tell you why offering biodiesel makes good business sense for convenience stores. This time, I’m going to let someone else do the talking — namely, a representative from a large c-store company that has experienced the benefits of biodiesel blended

Food Safety Remains a Top Priority for Retail Businesses

By James Mitchell, product manager, ProAct Enterprise Software and Services, Emerson Climate Technologies Fresh, nutritious food options are available today in more locations than ever before. Food retailers are adapting their facilities to meet this consumer demand for fresh foods. Supermarkets are offering prepared food options and convenience stores are adding foodservice elements. Small format

Honoring an Icon and a Friend

By John Lostock, Editor-in-Chief I have been covering the convenience store industry for close to 20 years as a journalist. It has been a rewarding career filled with wonderful opportunities to meet great people. As I have mentioned many times before, I first found a home in this industry back when my father served as

Are We Watching the Birth of a Two-Tier Supply Chain?

Allen Saunders: Life is what happens to us while we are making other plans. —Readers Digest, 1957 By Bill Scott, president, StoreReport LLC The interesting thing about evolution is that it is a slow progression of minuscule occurrences that can only be evaluated when viewed through hindsight. ‘Technology Impact Analysis’ is the armor against a

Making a Wise Investment

Employee appreciation is a good starting point in any successful training program. By Jim Callahan If you don’t have a comprehensive training program in place for your employees you’re failing them. And of course, you’re cheating your company since a well-trained workforce is the most valuable commodity in the convenience store industry. If you already

2016 Tobacco Legislative Roundup

Par for the course, a number of U.S. states are looking to score budgetary relief by levying taxes on tobacco. By CSD Staff Now that almost all of the state legislatures have concluded their 2016 legislative sessions, Thomas Briant, executive director of the National Association of Tobacco Outlets (NATO) recently sat down with Convenience Store

“Better-For-You” Varies by Geography

Regional differences exist when it comes to what c-store customers consider healthy. By Tim Powell Two decades ago it would have seemed ridiculous to consider finding a healthy item in a convenience store. Convenience store shoppers have historically looked to these venues for cigarettes, frozen slushees, beer and Slim Jims. However, this is no longer

Follow Your Own Technical Compass

No matter where you choose to operate your c-store chain, technological opportunities exist throughout the U.S. By Ed Collupy Compasses have been sailors’ companions for years helping them navigate unfamiliar waters. This election year we’ve certainly heard of the moral compass candidates follow. In business, I’ve helped execute a business strategy guided by “true north.”

Adopting Ways to Obtain the Best Hires

Hiring managers often make the mistake of hiring the best applicants instead of the candidates who in the end make the best employees. By Mel Kleiman Six years ago, Convenience Store Decisions published an article I wrote that began: “Just two short years ago, anyone who wanted a frontline, hourly worker’s job only had to

Finding Property Tax Savings

There are four steps you can take to save money and improve your overall commercial property tax management. By Anne Joyner Sheehan Let’s face it. Taxes are never a convenient issue for business owners, no matter if the tax levied occurs at the federal, state or local level. The common denominator for businesses is one

How Geography Impacts Sales

A store’s location, customer demographics and product mix play a big role in potential profits, but sometimes it’s the small business details that mean the most. By Bill Scott A few years ago, while counting items in one of our client’s stores, I noticed what appeared to be an out-of-balance situation involving Ben & Jerry’s

Biodiesel Crosses New Boundaries

Realizing financial incentives, attracting fleet customers and riding the sustainability wave are some of the benefits retailers can obtain by adding biodiesel. By Jon Scharingson Throw a dart at a map of the U.S. and you’re likely to hit a spot where selling biodiesel makes good business sense for convenience stores. Financial incentives in the

A Marketer’s Call to Action

Despite the dynamics that affect the convenience store industry today, established business associations still remain constructive partners. By Mark Radosevich At the time of this writing the presidential election is only 90 days away and there’s a perceptible mood of foreboding throughout the industry. After eight frustrating years of an illogical anti-business administration, it’s unfathomable

Small Town Heroes

There’s something about places where our roots remain. The same can be said about the convenience store industry. By Fran Duskiewicz Many years ago, when I was a young English teacher sitting in the teachers’ lounge, expounding upon why central New York was such a great place to live, the school’s guidance counselor chastised me

Store Design for the Retail Environment

By John Matthews, founder and president, Gray Cat Enterprises Inc., and Kraig Kessel, co-founder, Kraido One of the most important challenges facing a retailer is creating a new store vision for your chain, while simultaneously running your day-to-day business. There are only so many resources to go around and carving out the strategic time to not