How Would Your Employees Answer These Questions?

By Mel Kleiman If you don’t know how your employees would respond to the following, then it’s time to find out. How many of these items should be on your Top 10 List of reasons why a great employee should want to work for your organization? Would your employees answer, “YES,” to each one? Our managers


Retailers and Suppliers: The Deadly Embrace

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. In 1918, Henry Ford created an efficient environment to facilitate the manufacturing of automobiles. Lacking the cooperation of parts suppliers, the key components required were manufactured on site, providing the just-in-time arrival of parts needed to streamline Ford’s assembly lines. The effects were a reduction

Voting by Proxy

By Tony Huppert,  CEO of Team Oil Inc. I am beginning to understand the corporate takeover of media outlets. At first I thought it was for profit, now I realize it is for control. Now that the political parties are selling the rights to the Presidential Debates to PAY TV for profit, the results of

How U.S. Gasoline Futures Are Driving Towards A 2015 Low

A more confident consumer is driving greater gasoline demand. By Brian Milne, editor, Schneider Electric The seasonal attributes of the gasoline market in the U.S. are on clear display, with gasoline demand sliding since summer’s end, and gasoline inventory restocked to a pre-peak season level, while gasoline futures dropped 34% in value from the start

How to Prepare for NACS

Arriving at the NACS Show ready to mingle and network will increase your chances of coming away with new relationships and future opportunities. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Before you pack up your golf clubs and wing it to Las Vegas to attend the 2015 NACS Show, it would

How to Attain C-Store Success

Perfecting the shopping experience and operating more efficiently can help a struggling convenience store perform better. By Betsi Bixby Not every convenience store is an elite performer. Challenges do arise that will slow a location’s performance. Of course, finding solutions to right the ship can be challenging as well.  Here are four suggested measures that

How C-Stores Can Influence Public Health

As e-cigarettes and tobacco harm reduction continue to garner discussion, convenience stores are positioned to play a role. By Carl V. Phillips As the most convenient place to buy smokeless tobacco, convenience stores have been at the center of tobacco harm reduction (THR)—and the substitution of low-risk alternatives for cigarettes—before anyone really spoke about the

How to Take Advantage of Learning Opportunities

Retailers looking for insights on the technology front, whether it’s optimizing data or adding a mobile payment system, can find it at the NACS Show. By Ed Collupy The National Association of Convenience Stores (NACS) Show being held this month offers convenience store retailers an opportunity to learn about the latest trends and innovations impacting

When Violence Strikes At Your C-Store

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. You’ve just shot a robber at your convenience store—now what? The decisions you make, and the actions you take over the next few minutes, or the next few hours, may be the most important challenges you will face in your lifetime. The most dangerous

How to Optimize Fuel Supply Profitability

There’s always a disciplined approach to building a high-value fuel distribution business. Mark Radosevich Marketers competing for fuel distribution contracts are facing an increasingly tough environment to garner profitable dealer business. Several years ago some marketers began offering deals whereby the dealer could retain the prompt pay discount (PPD), in an attempt to aggregate rapid

How to Maintain Accurate Inventory Numbers

Controlling inventory can be simpler. By Fran Duskiewicz About 10 years ago when I was at Nice N Easy Grocery Shoppes, we stopped our foodservice managers from doing weekly food counts. We had decided it was an unproductive waste of time that was yielding faulty data, thereby hindering our efforts to improve performance in an

How the Rules of Work Are Changing

The rules in some industries may be changing, but the ‘old rules’ still apply to convenience store employees. By Mel Kleiman Except for the recent brouhaha about raising the minimum wage to $15 per hour, the business press routinely ignores the approximately 60% of American workers, who are hourly employees. A recent article in Fast

Football Lessons I’ve Learned

With the football season upon us again, there are some life lessons to be gained from those who coach on the gridiron. By Jim Callahan So what does football have to do with addressing employee and management performance levels at convenience stores and truck stops? More than you might imagine. First though, I was struck

Data at the Speed of Thought

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Back in the ‘olden days,’ every Saturday morning around 10 a.m., my mom would take advantage of the most economical child-sitting service in the nation. Each Saturday, the Broadmoor Movie Theatre loosely supervised an auditorium filled with around 100 rowdy preteens at a cost

What Have You Celebrated Lately?

By Mel Kleiman, president, Humetrics Did you notice we tend to save our celebrations for the really big moments in life rather than taking the time to rejoice in the everyday accomplishments that make us proud? That’s unfortunate because it limits the number of celebrations we have. Let’s change that. Why not ask yourself (and

Pick and Choose

By Tony Huppert, CEO of Team Oil Inc. I’m concerned about the misuse of religious freedom and the misguided use of it for personal attention and justification of one’s past experiences. It is troubling to think one can be praised for ‘breaking the law’ by using the religious freedom crutch. Anyone short sided enough not

Fear of Flying

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. A very wise friend once said to me: “At this moment in time, you are exactly where you planned to be. This is what you wanted. This is what you worked hard for. This is your great accomplishment.” You might be able to imagine

Relationships That Matter

I began to conceptualize this month’s edit memo on a shuttle bus from the El Dorado Hotel to the airport in Santa Fe, N.M., following the 2015 National Advisory Group (NAG) Conference. I shared a ride with Brent Mouton, of Hit N Run Food Stores, Joe Sucharzewski, of Dion’s Quik Marts and Vernon Young, of

Why Your Past is the Key to Your Future

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I’m a computer programmer, accountant and cloud service specialist. Writing is a hobby that I picked up three decades ago. I don’t consider myself to be an especially good writer, and one of my faults is what makes it my hobby and not my career. I

Why There is No Excuse for Poor Customer Service

Tony Huppert, CEO of Team Oil Inc. I believe working at a convenience store should be offered as a work release credit in high school. The benefits this education offers students are priceless. Tolerance, patience and self-control are just a few of the social skills that have to be mastered as a convenience store employee. I recently

Who Wins From A Minimum Wage Increase?

The government wins, and I’ll tell you why. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I’m sure I may be setting myself up for a lot of grief, but I’ve been studying the convenience store industry for over three decades, and I am certain that most convenience stores will not be

How Gasoline’s Seasonal Change and Market Volatility Are Impacting Price

By Brian Milne, Editor, Schneider Electric Summers always seem to race by, but the fast-paced action in the commodity and equity markets in ending August was akin to speeding through Dead Man’s Curve before reaching the testing grounds at the Bonneville Salt Flats—fast, furious and uncertain. U.S. and international crude futures dropped to six-and-a-half year lows before

Obtaining a Second Opinion

Convenience store operators who make decisions based on their instinct, knowledge and experience are often proven right. But, to be especially sure that you’re on the right track, connect with an expert. By Jim Callahan We all know something about running a business and yes, many of us have been doing it successfully for years.

Why Your Corporate Culture Matters

By John Lofstock, Editor Jim Collins, the renowned author of corporate culture bible “Good to Great,” wrote that good is the enemy of great. “And that is one of the key reasons why we have so little that becomes great.” In today’s competitive convenience store industry, your corporate values and what you stand for are

Does Lowering Inventory Levels Truly Increase Sales?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I recently did an analysis on the inside sales of 16 stores over a period of 36 months (August 2012 – July 2015). Here are the results: Total Tenders: 21,263,310 Total Sales:    $50,914,146 Total Individual Items Sold: 22,647,084 The details support my theory. I