How Personal Integrity Is A Local Thing

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. When I was growing up in the South, it was understood ‘your word was your bond’, and business agreements were often made with a handshake. We pledged to live according to the Ten Commandments. Stealing was bad. Charity was right. Then, I was thrust


Preaching That Freshness Always Trumps Waste

Take a lesson from the big chains that fresh food offerings always win in the end. By Jim Callahan When it comes to category offerings such as deli and coffee, the old adage “penny wise and pound foolish” should not be associated with a convenience store’s effort. Consumers have had their taste buds tantalized by

How To Prevent Foodservice Operation From Becoming a Gateway to Employee Theft?

Foodservice items must be managed diligently to ward off shrink. By Fran Duskiewicz The column I wrote a couple months back, about how inept foodservice accounting practices and the lack of industry foodservice metrics and standards could result in untold shrink figures, resulted in the most comments and questions I’ve received. The advent of complete

Do You Really Know How Well Your Hiring System Works?

By Mel Kleiman, President, Humetrics A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why. I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off! Turns out she walked in at

Think Like an Applicant!

By Mel Kleiman, President, Humetrics In light of the ever-tightening labor market, you can’t afford to lose even one promising applicant. So, let me ask once again, are you making it easy for jobseekers to get into your hiring system? Case in point: One client thought they had “made it easy,” by adding the following

Mobile Payments Making Noise

By Ed Collupy, executive consultant, W. Capra Consulting Group “Cha-Ching!” ( With all the announcements about mobile payments over the past few weeks I’ve been hearing, in my mind, the sound of an older cash register when the total button was pushed, and thinking that it should become the ringtone for mobile payments. Clearly all

How Consumers Feel About Foodservice Spending

By Tim Powell, Vice President of Consulting, Q1 Productions Many consumers are continuously trying to find ways to cut back their spending. In fact, “eating out” tends to be one of the top areas for households to try to reduce expenses, opting to pack a lunch or cook at home more often. A majority of consumers

How You Gonna Keep ‘Em From Jumping Ship?

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are

The Problem With Online Employment Applications

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing

How To Make Better Hiring Decisions

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively

Honor Thy Brother

By Tony Huppert,  CEO of Team Oil Inc. Yesterday I had the privilege of attending a ceremony honoring my brother-in-law, John T. Snoeyenbos, for his service in the U.S. Army. My sister, Arlene, was presented the plaque of gratitude. As I sat there in this humbling atmosphere I thought of my other brothers. My oldest

Top 100 Sellers In 32 C-Stores Located in Mississippi, October 2015

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Last month we presented a chart of September 2015 sales sorted by rank. This month we are doing the same for October compared with the September rank. The Rank +/- Column is the number of positions improved.

How to Maximize Mandatory Store Service Time

Everyone from the top to the bottom should understand what a good store manager does to keep the operation humming. By Fran Duskiewicz For the first 10 years or so that I worked for Nice N Easy, I spent most of my time on the road with store managers—training, opening stores, creating programs, whatever it

How To Mentor Effectively

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. It seems like every day my inbox is filled with articles regarding leadership. In fact, I get so many of them that lately I have taken to deleting them without even reading them. The constant bombardment of articles about leadership nullifies the senses. It’s akin to

U.S. Gasoline Demand Trends Higher in October

Greater driving demand has been spurred by declining retail gas prices. By Brian Milne, energy editor, Schneider Electric Sliding retail gasoline prices continue to bolster gasoline consumption in the United States, with preliminary data showing gasoline supplied to market in late October at a two-month high near 9.35 million barrels per day (bpd). Moreover, if

Jobs available

By Tony Huppert, CEO of Team Oil Inc. As I drive the highways, I can’t help but see ‘Help Wanted’ signs everywhere. Fast food, factories, hospitals, etc. all have ‘Help Wanted’ signs in their yards. I can’t help but wonder if the ads are misleading. Back in the 70’s I was working at the Armour

Retailers: Double Your Profits With This Simple Trick

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. In 1965, I made my living as a DJ pulling the morning shift at a local radio station, and selling radio commercials in the afternoon. I remember one sales call in particular. I sat across the desk from a Southland Corporation (Pak-A-Sak) executive in

Out of Stock Can Mean Out of Business

Running out of merchandise is a sure cause for customers to run out of patience. Thus, solving the problem of out-of-stock items is smart indeed. By Jim Callahan I have long held the belief that being out of stock is akin to running the risk of irreversibly damaging your business—beginning with that one product and

What To Consider Before Making the Decision to Offer Biodiesel

By Jon Scharingson Whether or not to sell biodiesel can be a significant decision for a convenience store owner. Convenience store owners need to determine what will work best for their operation and how they can maximize their profitability through the use of biodiesel. Here are a few things to consider: Tank and pump availability

The Power of Scheduling

By Mel Kleiman, President, Humetrics There’s a commonly held belief in the cleaning industry that it’s not wise to hire students, because their school schedules are inflexible and difficult to work around. And, yet, there’s a successful, residential cleaning service in Florida whose staff of 500+ are all students. Needless to say, the employer has

Have You “Stratified” Your Employees Yet?

By Mel Kleiman, President, Humetrics I recently learned that when an organization provides a differentiated level of customer service, service quality or service offerings based on the perceived value of each customer, it is sometimes called “customer stratification.” So, I couldn’t help but wonder if this might be a useful tool when it comes to

Recognizing Next-Generation Leaders With 40 Under 40

Nominate your next-generation leader today. The convenience store industry proves time and again that innovation and hard work are the foundation that supports steady, meaningful growth. This growth isn’t only important from a sales standpoint, but is vital to a company’s long-term stability when analyzing the human element. Convenience store companies must be able to

The EMV Journey at the NACS Show

By Ed Collupy, executive consultant, W. Capra Consulting Group “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was discussion and frustration regarding EMV from many attendees of this year’s NACS Show, which

How To Increase Foodservice Visit Frequency

More disposable income and a better experience would encourage more foodservice visits By Tim Powell, Vice President of Consulting, Q1 Productions One of the tenants of marketing a product is very simple: It must be worth the price. In foodservice, the same applies. If a retailer sells a dispensed lemonade for 50 cents, shoppers will

If You Never Start, You Will Never Finish

By Mel Kleiman, President, Humetrics Is there an idea or project on the list in the back of your mind that stays there because it feels like, once you start, there’s no end in sight? Is it one of those “not urgent,” yet, important tasks that could make a real difference when it comes to