By Mel Kleiman, Humetrics
The following is based on a recent article on Inc.com…
Praising employees with an unspecific “job well done” or “way to go” does little to ensure the desired behavior will be repeated.
So what’s a c-store executive to do?
Praise employees instead for the strategies and processes they use to get ‘er done or to solve problems —even when they don’t fully succeed. This makes the employees more likely to repeat their performance or try even harder to achieve the desired results.