The incident involves credit/debit card payments for transactions at MAPCO locations between March 19-25, April 14-15 and April 20-21.
Convenience store operator MAPCO Express Inc. has experienced a security breach by third-party hackers that may have compromised the credit/debit card information of certain MAPCO customers.
MAPCO operates convenience stores in Tennessee, northern and central Alabama, northern Georgia, Arkansas, Virginia, southern Kentucky and northern Mississippi under the MAPCO Express, MAPCO Mart, East Coast, Discount Food Mart, Fast Food and Fuel, Delta Express, and Favorite Markets brand names.
“Our first concern is our customers,” said Tony Miller, vice president of operations for MAPCO. “We regret any inconvenience this criminal act by hackers may have caused and are enhancing our information security efforts to combat future information security threats. Through our internal investigation and collaboration with forensics security firms, we have disabled the malware that was used in this incident while establishing additional safeguards designed to prevent this from happening in the future.”
The incident involves credit/debit card payments for transactions at MAPCO locations between March 19-25, April 14-15 and April 20-21. MAPCO is notifying potentially affected customers because information may have been stolen that can be used to initiate fraudulent credit and debit card transactions. Upon discovering the issue, MAPCO took immediate steps to investigate the incident and further strengthened the security of its payment card processing systems to block future information security attacks.
MAPCO is working with nationally recognized computer forensics investigation firms and the payment card associations to determine what happened and the extent of the information that may have been compromised. MAPCO is also working with law enforcement, including the FBI’s Joint Cyber Crime Task Force, to identify the perpetrator.
MAPCO customers who suspect that their card information may have been compromised are advised to immediately contact their bank, credit union, or credit/debit card company and diligently monitor account activity and credit reports. Customers may also visit www.mapcoexpress.com/security-alert-notification for more information on important steps to take if they believe they were impacted.
Customers with questions may call a special help line that has been set up by MAPCO for additional customer support at 877-297-2081 Monday through Friday 7 a.m. to 10 p.m. Central Time and on Saturday and Sunday from 8 a.m. to 4 p.m. Central Time.