Tops Markets Selects Partners with Retalix

Tops Markets LLC, a 132-store grocery chain based in Williamsville, N.Y., has selected Retalix’s StoreLine point-of-sale (POS) software application to lower the cost of ownership and increase the functionality of its front-end operations.

Mike Metz, vice president of information technology at Tops, said he was looking to upgrade its legacy POS software as part of a larger initiative to enhance customer service. The chain-wide rollout will begin in the first half of 2012 and should be completed over the next year.

“Customer service and satisfaction are our top priorities, and due to its age, our previous POS system was not effectively meeting those needs,” said Metz. “We chose Retalix because their StoreLine offering was the most robust and intuitive solution available on the market—giving us needed flexibility as we continually expand our customer service efforts.”

Retalix StoreLine is an open-architecture, multi-channel solution designed to increase a retailer’s efficiency and effectiveness at all customer touch points, and thereby assist the retailer to differentiate, innovate and drive a superior customer experience. Deployed at leading retailers worldwide, the application contains advanced Store and POS functionality and supports customer loyalty, self-checkout, fuel management, QSR and a wide variety of electronic payment services.

“We look forward to expanding our partnership with Tops, and helping them move customer service and store efficiency to a higher level,” said Roy Simrell, president of Retalix USA. “Our retail offerings such as StoreLine provide retailers like Tops with the flexibility and efficiency needed to optimally operate high-volume, highly complex store environments, and thus enhance profitability.”

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