Archives for 2006

Wawa turns to Merrychef

With its focus on meeting the demand for quick, quality foodservice solutions, the Pennsylvania retailer enlisted the help of Merrychef’s accelerated cooking ovens. Being one of the top foodservice providers in the convenience store industry requires more than a commitment from foodservice managers and store personnel. It demands vision, innovation and, perhaps most importantly, the

jaded in new jersey

As New Jersey faces its fourth excise tax increase in four years, retailers are watching their dwindling tobacco sales head across state lines. Every state has its own issues to deal with, but it seems that New Jersey has been dealt a particularly difficult hand. “New Jersey is a difficult state for convenience stores to

maximizing margins

Carwash dollars compensate for shrinking gas profits. Remember when convenience stores and gas stations used to give a free carwash with the purchase of a full tank of gas? Now, shrinking fuel margins are causing an increasing number of store operators to look to carwash sales to boost the bottom line. According to the International

selfserve kiosks poised for explosive growth in retail

By 2007, sales could reach nearly $1.3 trillion in kiosk transactions. Self-service kiosks are a growing trend in retailing that is expected to accelerate five-fold in sales during the next two years. By 2007, sales could reach nearly $1.3 trillion in kiosk transactions, something savvy convenience store, truck stop and travel plaza operators need to

lighting your way to profitablilty

Marketers tend to give a lot of counter space to novelty lighters, but BIC warns that long-term profitability comes from repeat sales of traditional products. That novelty lighter that emits a powerful flame might make for an interesting conversation starter, but it’s not the best way to grow long-term profitability in the lighter category, warns

welcome to the neighborhood

Canastota, N.Y.-based Nice N Easy Grocery Shoppes knows how to make an entrance. Just before it opened its Taft Road location—the 85th store in the chain and the fifth ground-up location with the new store design introduced more than a year ago—store personnel visited about 125 local businesses with “welcome baskets.” “We got a list

valero finds cool comfort in follett valero finds cool comfort in follett

Valero found a solution for its stores ice situations while uncovering an invaluable tool for relieving hurricane stricken refineries It would have been hard to predict how fortuitous the meeting of Valero Energy Corp. and Follett Inc. would be after the North American Association of Food Equipment Manufacturers (NAFEM) conference in New Orleans a few

count on curtis

Wilbur Curtis blends technology with simplicity in its G3 Concept Series Primo Cappuccino machine. With fuel prices soaring and instore margins shrinking, hot beverages have emerged as one of the most profitable sections in the convenience store. With a price point usually not much more than a regular cup of coffee, cappuccino sales are helping

southwest georgia oil targets new markets

New Sun Stop prototype appeals to women, elderly shoppers. Getting more stores and giving better customer service are two tried-and-true ways to boost c-store profits, so when Southwest Georgia Oil Co. (SWGO) decided to grow its business, both tactics made the short list. But a third—and much less conventional—approach seems to be working even better:

dipping into new profits

Premium products driving the moist smokeless tobacco business, U.S. Smokeless Tobacco said. An influx of deep-discount products is leading retailers to change the way they merchandise moist smokeless tobacco (MST) products, and experts are concerned that these changes are adversely affecting moist smokeless profitability. As the deep-discount segment has grown in volume, it is compressing

the benefits to customers

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

The Time is Right for Self-service Kiosks

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

destiny finds a way

Wayne Moser, Town Pump Food Stores Wayne Moser studied electrical technology with the hopes of gaining employment in the oil fields in Western North Dakota or Eastern Montana, where he had always dreamed of moving. Unfortunately, the oil boom era was slowing down just after his college years, which made it difficult to find employment

alons jeff morris provides industry insight

Fresh off its acquisition of Good Time Stores in El Paso, Texas, Alon USA’s President and Chief Executive Jeff Morris sat down with Convenience Store Decisions to get his take on the changing face of the convenience industry and to share his perspective on what differentiates his stores in the marketplace. CSD: What is the

convenience stores and the can

Consumers are driving even more innovation and differentiation. It’s no mystery that convenience influences how consumers shop and what they purchase. “What used to be a leisurely activity, [shopping] has turned into a rushed, stressed nuisance for some,” said Todd Hall, vice president of ACNielsen’s Consumer Insights, advising that retailers that acknowledge this stay one

problem solver

Tom Newbould graduated with an accounting degree, but after crunching numbers for six months at BP as an auditor, he realized his career aspirations just weren't adding up. Newbould began working for the British powerhouse during college, but he had his sights set on the retail marketing side of the business. So he paid his

actions speak louder

How you present information determines how well training works. What Employers Are Doing More careful employee selection 57% Better compensation & benefits 50% Tuition reimbursement 47% Improved training programs 45% Better orientation programs 39% Casual dress code 38% Flexible hours & schedules 33% Providing health insurance 29% Conducting exit interviews 28% Profit-sharing 17% What Employees

a different world

Technological advances in Asia could have far-reaching implications on the U.S. convenience industry, from cell phone payment to RFID to the networked store. It’s one thing when your grandmother, who still favors the rotary telephone, is impressed by technology. It’s another when it’s Scott Hartman. President of Rutter’s Farm Stores, a 50-unit chain based in

campus competition

From coast to coast, colleges and universities operate campus convenience stores, offering everything from entres to organics— and, they say, they’re not in it for the money. Forget Ramen noodles and those little boxes of cereal that wouldn’t satisfy a baby’s grumbling stomach. The college convenience store has evolved into much more. Consider Harvard University,

on the road with nice n easy

The chain has built a a well-deserved reputation for its quality and distinction in the marketplace. Driving eastbound towardCanastota, N.Y., I caught sightof Graziano’s, a quaint andunassuming restaurant on Highway90 frequented by the executive teamof Nice N Easy Grocery Shoppes. Itwas there that I had the pleasure ofspeaking with company founder JohnMacDougall, senior executive vicepresident

pcats pushes loyalty standards

Initiative would streamline access to rewards data for convenience store and petroleum marketers. The Petroleum Convenience Alliance for Technology Standards(PCATS) is developing a domestic standard for loyalty cardprograms to allow them to be integrated into the multiple point-ofsale and back-office systems now servicing in the industry.Working through PCATS’ Retail Financial TransactionsCommittee, the initiative aims to

ethanol fuels tank concerns

New oxygenates could cause clogged filters, phase separation without proper preparation. Ethanol may be good for the environment and it may reduce U.S dependence on foreign oil, but it’s murder on underground storage tanks. With ethanol-blended fuel on its way to gas stations and convenience stores across the country, petroleum marketers are beginning to realize

protecting the perimeter

Tesoro Corp. has instituted a series of safeguards to keep employees out of harm’s way. Frank Coletta has every reason to take his job very seriously. If he eases up on the rules and regulations just a little bit, employees could get hurt, or worse. So this savvy industry veteran has no plans to go

designing a security strategy

Regarded as an innovator in employee safety, Tesoro spares no expense when it comes to protecting the perimeter. Tesoro Corp. has undergonea transformation through theyears from a small local refinerto a multi-state marketer that’s willingto take risks to grow the business. Over the past eight years the San Antonio-based refiner has become a full-service marketer

a fresh look

NOCO Express is steadily redesigning its upstate New York locations, while BP has converted a dozen South Florida stores to its popular am/pm brand. What was once a two-bay, NOCO Express gas station tucked in the historic village of Williamstown, N.Y., is now nothing if not top of the line. The fourth of NOCO Energy