Roadrunner Markets refines its retail operations with the addition of a c-store prototype, a renewed commitment to foodservice and a firm emphasis on customer service. By John Lofstock, Editor. At a time when customers demand fast service, quality foods and convenient locations, Roadrunner Markets is pushing ahead with a retail strategy that would make even…
Pilot Travel Centers Expands Franchise Agreement With Huddle House
Knoxville, Tenn.-based Pilot Flying J is expanding its partnership with Huddle House, an Atlanta-based restaurant chain, the Knoxville News Sentinel reported. Huddle House, which has more than 400 locations in 20 states, has signed franchise agreements with Pilot Travel Centers to open five new travel-center eateries in the next eight months. Already a location in…
Hitting the Customers’ “Sweet Spot”
The ability to offer outstanding service remains the industry’s biggest asset. Do whatever it takes to exceed expectations. Doing a late night check on our new Huddle House restaurant attached to a quite awesome BP travel center, I arrived just in time to tackle the concerns of a pretty tough and very tired truck driver…