With nine stores already in operation locally and three under construction, QuikTrip makes plans for more locations. QuikTrip continues its Arizona expansion as it plans to begin construction on a new Tuscon, Ariz. convenience store and gas station this May at South Alvernon Way south of East 22nd Street from Evergreen Development Co., the Arizona…
Prima Marketing Selling 26 Sites
Properties are available in West Virginia, Pennsylvania and Ohio. Prima Marketing LLC, of Denver, Colo., is selling 22 operating and closed c-stores plus four excess retail pad sites that it currently owns, leases, and/or operates. The properties are located in West Virginia and nearby areas of Pennsylvania and Ohio and include a mix of operating…
Kum & Go’s Chief Operating Officer To Retire
An internal and external search is being launched for a new chief operating officer. Kum & Go Chief Operating Officer Dennis Folden is retiring from the company later this summer. According to Folden, after more than four decades at Kum & Go, he felt the timing was perfect. “I have been honored to serve Kum…
New Employment Screening Tools For NACS Members
LexisNexis program makes it easy and affordable for NACS member companies to screen employees. NACS and LexisNexis have teamed up to offer NACS member companies an affordable, user-friendly employment screening solution. The LexisNexis service is specifically designed to streamline and simplify the screening and hiring process to NACS members — both retailers and suppliers —…
Operational Excellence
By John Matthews, founder and president of Gray Cat Enterprises Inc. Managing a retail store is tough work. Between operations, merchandising, marketing and facility upkeep, retail business owners have their hands full. Managing the details of retail is the difference between making it or not. All too often, retail owners become lax in their operation…
Subway Honors Manitowoc Foodservice
Two awards presented to Manitowoc at the Subway chain’s annual convention. At the Subway restaurant chain’s annual convention held in San Francisco in July, Manitowoc Foodservice was the recipient of two distinguished awards that recognized excellence in customer service and innovation.
Don’t Overlook the Little Things
We all know that customer service, bright lights and a clean store drive business, yet many stores are not getting the message. By Jim Callahan. Last month I took a close look at making the outside appearance of our convenience stores attractive enough to entice consumers to want to enter our stores and spend more…
Looking Good in the Neighborhood
A clean, consistent, upscale image and outstanding service isn’t enough to distinguish your brand anymore—it’s the bare minimum to stay competitive. By Jim Callahan. It’s February and I’m not quite sure about the official name for this dismal season, but this much is certain: I prefer the dog days of summer. This winter has seen…
Managing Word-of-Mouth About Your Brand
One-fourth of U.S. consumers admit they’re more likely to tell others about a bad experience than a good one. Consumers have sounded a clear warning to brands in COLLOQUY’s latest research into the word-of-mouth (WOM) sharing practices of U.S. households: Bad news travels fast. Of 3,295 U.S. consumers surveyed by COLLOQUY, a provider of loyalty…
Driving New Business in a Recession
Collecting customer data, using anonymous surveys and flawless execution can all be effective in attracting repeat customers. By John Lofstock, Editor. Downward slanting sales, a depleted customer base, constant stress, worry and handwringing…if these symptoms are all too familiar, then it’s likely your store is suffering from “recessionitis,” a disease plaguing many good-intentioned retailers. Fortunately,…