CSD/NAG Idea of the Day: Dessert for Breakfast

Today’s Idea of the Day: Add a dessert option for breakfast. One of the trends ahead for 2017 is dessert for breakfast. Think about ways you can offer a menu item that capitalizes on this trend. Ice cream on top of a waffle offering, pastries and doughnuts, or chocolate croissants are all potential options. If

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CSD/NAG Idea of the Day: Measure Effectiveness

Today’s Idea of the Day: Measure the effectiveness of your limited time offerings. Many c-store retailers offer limited time offerings (LTOs) among their foodservice items, but many don’t record and analyze the results of how those offerings fared with customers. LTOs offer ample opportunity to gain feedback from your customer base on what types of

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NAG/CSD Idea of the Day: Plan for Spoilage

Today’s idea of the Day: Plan for spoilage. If you’re embarking on a foodservice program, know that waste/spoilage is a crucial part of the equation on the road to a profitable program. “Waste is good!” experts will tell you. Make sure you plan for waste in your foodservice budget and make certain employees know to

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CSD/NAG Idea of the Day: Door Clings

Today’s Idea of the Day: Add door clings in the cold vault. What goes better with a cold beverage than a chocolate bar? If you’re not using door clings you’re missing out on cross merchandising opportunities that can grow basket spend. Put door cling displays right on your cooler doors and watch incremental candy sales

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CSD/NAG Idea of the Day: Prepare for an Aging Population

Today’s Idea of the Day: Prepare for an aging population. Today some 46 million people are 65+, but that number is set to skyrocket to 74 million. Retailers should begin considering adaptations to accommodate the changing set of needs that will come with this age shift. Consider lighting changes—including eliminating blue tones from lighting which

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With Major Shifts Ahead C-Stores Must Prepare

Cultural and demographic shifts are set to change consumer needs and subsequently how c-stores adapt to stay relevant. By Erin Rigik Del Conte, Senior Editor In an educational session titled, “Ready or Not! The World of Work is Changing (And What it Means for the Convenience Industry),” speaker John Martin, CEO and president of Southeastern

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QuickChek Honored At Chain of the Year Award Dinner

QuickChek receives the oldest and most prestigious award for convenience retailing. By Erin Rigik Del Conte, Senior Editor On Wednesday, Oct. 19, 2016, QuickChek was honored as Convenience Store Decisions’ 2016 Convenience Store Chain of the Year at a dinner held at the Fox Theatre in Atlanta during the National Association of Convenience Stores (NACS)

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Educational Session Features Steps To Better Branding

Maverik’s Ernie Harker guides retailers through developing a unique brand. By Erin Rigik Del Conte, Senior Editor In an education session on Wednesday, titled, “Fans and Focus Through Branding,” Ernie Harker, executive director of CREATE at Maverik, walked attendees through a step-by-step process of building a unique brand with a competitive advantage. “Does your brand

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Idea of the Day: Check Social Media Before Hiring

Today’s Idea of the Day: Check social media accounts before hiring new employees. Have you met a candidate that you like for a job opening? Do they seem too good to be true? In addition to standard background checks, search Facebook and other social media platforms to learn more about them. You might be surprised

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CSD/NAG Idea of the Day: Curb Appeal

Today’s Idea of the Day: Curb appeal counts. You may not have a budget for shrubbery and mulch, but investing just a little operating capital on your exterior can make a big difference when it comes to attracting new customers. Remember, for any potential customers, all they know about your brand is what they see

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McLane Introduces DSD Mobile App

New Direct Store Delivery (DSD) from McLane checks deliveries against price book to identify unapproved items, saving c-store operators time. McLane Co. Inc. has released its new Direct Store Delivery (DSD) app for Android mobile devices. Working in conjunction with the company’s popular Premium Order Management Suite (POMS) applications and Grocery Mobile platform, DSD enables

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CSD/NAG Idea of the Day: Training

Today’s Idea of the Day: Train, train and retrain employees. Training employees isn’t something top quartile c-stores do only once. Training employees must be an ongoing process. Don’t be shy about retraining employees in areas where they are deficient. Re-certify their training when it comes to sales of age-restricted products like alcohol and tobacco. What’s

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CSD/NAG Idea of the Day: Food Variety

Idea of the Day: Showcase food variety on a daily basis. Consumers like routine but they also like variety. Foodservice operators can appeal to both by offering a different themed menu item every day. Think Taco Tuesdays, Pizza Fridays and Meatball Sub Mondays. Not only will it offer customers the variety they crave, but it

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NAG/CSD Idea of the Day: Consider Catering Options

Today’ Idea of the Day: Consider Catering Options. If you have a foodservice menu, consider offering catering to local businesses. If you offer sandwiches, for example, contact the local funeral homes and see if you can be their exclusive sandwich caterer for wakes and visitations. Send your ideas to Erin Rigik Del Conte at edelconte@csdecisions.com.

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CSD/NAG Idea of the Day: LTOs

Today’s Idea of the Day: Use limited time offers (LTOs) to drive brand awareness, urgency and new customers to your store. Limited time only products that arrive seasonally can help make your store a destination and build a craving with customers who will be excited to return for the product when it again appears on

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CSD/NAG Idea of the Day: Collectibles

Today’s Idea of the Day: Put a date on collectibles. If you’re selling collectibles, such as cups, toys or other items, be sure to put the date on the item. Customers like to collect items over a long period of time and look back at how long they’ve been collecting them and recognize which item

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CSD/NAG Idea of the Day: Consumer reviewers

Today’s Idea of the Day: Have consumers review and tweet/post about your new food items. Customers today trust reviews by other consumers more than they trust advertisements. If you’re debuting a new food item, bring in a group of customers and allow them to taste test the new addition to the menu. Then ask them

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CSD/NAG Idea of the Day: Foodservice P&L

Today’s Idea of the Day: Develop a foodservice P&L. If your chain intends to take foodservice seriously, then a product and loss (P&L) report created just for foodservice can help you take your food game to the next level. The P&L should monitor waste/spoils, inventory, sales, purchases, labor costs and determine the net margin after

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CSD/NAG Idea of the Day: Social Media

Today’s idea of the day: Hire a 17 year old to do your social media. No one has their finger on the pulse of social media trends quite like today’s teenagers. They know what’s trending and where better than anyone. When the 17 year old turns 19, move them to another role at the company

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Chevron Debuts aFANity Rewards Program

Fans in select states can earn sports related rewards through Chevron’s new program. Chevron U.S.A. Inc. has launch the aFANity Rewards Program, a sports-themed rewards program where sports fans can win items and experiences that fit their passion. The program is available to residents of Alabama, Arizona, California, Florida, Georgia, Idaho, Louisiana, Mississippi, Nevada, New

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CSD/NAG Idea of the Day: Classes for Managers

Today’s idea of the day: Give classes to help managers at each store learn how to read a P&L. By teaching managers how to read a profit and loss (P&L) statement you’re also showing them what you are tracking and how you are tracking it, how losses impact the company and the costs and expenses

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CSD/NAG Idea of the Day: Commit to new products

Idea of the day: When testing a new food product, be it a roller grill item or a grab-and-go sandwich, commit to testing the product in a big way. Some stores cautiously test new items by only putting out a small amount of the new item and then slowly adding more if they’re selling. Instead,

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CSD/NAG Idea of the Day: Digital gift cards

Today’s idea of the day: Offer digital gift cards as an option alongside your physical gift card display. Younger generations prefer to do things on a mobile/digital platform when possible and digital or electronic gift cards are no exception. While many customers appreciate having a tangible gift card, you can boost sales by also offer

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CSD/NAG Idea of the Day: Compete on Snacks

Today’s idea of the day: Look at what supermarkets are doing with food snacks and see what you can replicate. Snacks today span more than chips and meat sticks. As customers turn to snacking throughout the day, prepared food bites that they can eat either between meals or as they graze all day long are

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Loyalty’s Evolving Landscape

For convenience retailers, opportunity lies in using data to tailor loyalty programs to customers. By Erin Rigik, Senior Editor Tony Huppert, founder of Team Oil Travel Center in Spring Valley, Wis., was surprised to find the USA Rocket on the Team Oil Travel property is a Pokéstop in the popular Pokémon Go game, which launched

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