Best Practices in Deterring Theft

Good training and hiring practices can go a long way in alleviating loss prevention. By Erin Rigik Del Conte, Senior Editor Preventing theft at c-stores starts with best practices in hiring and training, cash management and handling suspected shoplifters. Convenience Store Decisions spoke with loss prevention expert Chris McGoey, ‘the Crime Doctor’ and founder of

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Chevron Teams with Jacksons Food Stores, Expands ExtraMile Brand

New company, Extra Mile Convenience Stores LLC, aims to double the number of ExtraMile sites by 2027. Chevron U.S.A. Inc. is set to expand its successful ExtraMile convenience store brand, following years of steady growth, via a newly-created joint venture with Jacksons Food Stores, which will extend the brand across more of the Western U.S.

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NAG Closes with Sessions on Food Delivery, Operations Boot Camp

Delivery, pure & simple and transparency were hot topics on the last day of the NAG Conference. By Erin Rigik Del Conte, Senior Editor The last day of the National Advisory Group (NAG) Conference kicked off with a session on foodservice delivery. Speaker Bonnie Riggs, director, industry analyst, foodservice, The NPD Group, and moderator Ed

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Bill Kent Receives NAG Lifetime Award for Convenience Retailing

NAG attendees head to Margaritaville for award ceremony, dinner and live music. By Erin Rigik Del Conte, Senior Editor The National Advisory Group (NAG) recognized Bill Kent, president and CEO of The Kent Cos., in Midland Texas, with the NAG Lifetime Award for Convenience Retailing. Kent is the third retailer to receive the award, which

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NAG Tackles Succeeding with Fresh Foods at C-Stores

Customers are demanding fresh prepared foods, but how can retailers overcome the perception of gas station food? By Erin Rigik Del Conte, Senior Editor The National Advisory Group (NAG) Conference delved into Burning Issue No. 4, “The Future of Fresh Foods in Retail,” on Tuesday morning. Matt Lally, manager, analytics and insights, Nielsen Perishables Group,

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NAG Burning Issue: Understanding Alternative Fuels

Will electric vehicles achieve market saturation? Experts tackle the future of fuel. By Erin Rigik Del Conte, Senior Editor Day 3 of the National Advisory Group (NAG) Conference kicked off with an educational session entitled, “Competing on Fuel: Understanding Alternative Fuels, RIN’s and Declining Gallon Sales.” Moderator Suzanne Murray, partner, Haynes and Boone, Lead Counsel

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The Impact of Family Businesses, Millennials Hot Topics at NAG 2017

Educational sessions help attendees navigate family business transitions and working with the Millennial Generation. By CSD Staff Day two of the 2017 National Advisory Group (NAG) Conference began with breakfast and educational sessions on burning industry issues, followed by a golf outing or time to explore Nashville. John Lofstock, executive director of NAG, welcomed attendees

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NAG Kicks Off in Nashville

C-store retailers arrive in Nashville to explore today’s burning issues and problem solve with non-competing chains. By CSD Staff The 2017 National Advisory Group (NAG) Conference kicked off Sunday evening, Sept. 10, in Nashville, Tenn., at the Hilton Nashville Downtown, with a welcoming reception hosted by the Young Executives Organization (YEO), dinner, live country music

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Sandwiches Offer Fresh Twist

Specialty sandwiches provide an ideal platform for enticing customers with trendy new flavors, without exceeding their comfort zones. By Erin Rigik Del Conte, Senior Editor Americans love sandwiches, which have long been engrained in the American diet. This also makes them an ideal vehicle for introducing adventure via a familiar food. Market research firm Datassential’s

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Delivery Crunch Time

As more channels move into delivery, c-stores need to get in the game or get left behind. By Erin Rigik Del Conte, Senior Editor Sandwiched in between Gen X and Millennials, I’m what Dan Woodman, associate professor of Sociology at the University of Melbourne, has coined an ‘Xennial’—those born between 1977 and 1983, and the

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Yesway Acquiring Mad Max Convenience Stores

By Erin Rigik Del Conte, Senior Editor. Acquisition expected to close in October. The West Bend, Wis.-based Mad Max Convenience Stores has been sold to Brookwood, the parent company of Yesway Convenience Stores. Mad Max Owner Janiece Maxwell broke the news via the Washington Country Insider on Thursday, noting, “We weren’t looking to sell. But

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Dollar General Opens 14,000th Store

New dollar store in Dauphin, Pa. holds grand opening celebration complete with samples for customers. Dollar store chain Dollar General has opened its 14,000th retail store. The 14,000th store hosted hundreds of excited customers in Dauphin, Pa. to celebrate the grand opening. “Dollar General is excited to celebrate our company’s continued growth by celebrating our

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Gordonsville Keystop Prepares for the Eclipse

With more than 100,000 visitors expected to flood the county, Gordonsville Keystop prepares to feed hungry eclipse viewers. By Erin Rigik Del Conte, Senior Editor On Monday, Aug. 21, America is set to experience its first total solar eclipse since 1979, and eclipse chasers are expected to be out in droves to watch the event,

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Preparing Next Generation Leadership

In a family business, passing the baton of leadership from one generation to the next isn’t without hurdles, but planning ahead can smooth some bumps in the transition. By Erin Rigik Del Conte, Senior Editor Succession planning, particularly in a family-owned business, is a crucial consideration every chain should take seriously. In the event the

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Yesway Charts Its Course

With an all-star team and best practice plans, Yesway is prepared to deliver convenience. By Erin Rigik Del Conte, Senior Editor Yesway’s convenience store chain may be fewer than two years old, but it boasts an aggressive expansion plan, which it intends to achieve by leveraging veteran c-store industry leadership, developing expanded foodservice offerings within

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Meal Kit Market Throws Curve Ball At Food Industry

Packaged Facts continues to project robust growth for delivery meal kits. The demand for meal kit service shows the need for convenience among consumers, and more businesses are taking note. From Amazon to Walmart to Wall Street and Unilever, everyone is watching the meal kit delivery services space, which has mushroomed to $5 billion in

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NC A&T State’s C-Store Serves Student Needs

Currently revamping its c-store and constructing a new dining hall, Campus Enterprises at NC A&T State uses student feedback to better plan food and c-store offerings. By Erin Rigik Del Conte, Senior Editor North Carolina Agricultural and Technical (NC A&T) State University has embarked on major renovations to bring its convenience store and dining services

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Accessories Stay Afloat

As tobacco products evolve, sellers of tobacco accessories must foster new market opportunities. By Erin Rigik Del Conte, Senior Editor As tobacco products feel a squeeze from regulations, accessories must adapt to thrive. Tobacco accessories include lighters, rolling papers, e-cigarette cartridges and other purchases that complement tobacco use. Smoking accessories totaled $254 million for the

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Accountability Is Key to Loss Prevention

Convenience stores with high standards succeed at reducing shrinkage and cash loss. By Erin Rigik Del Conte, Senior Editor Loss prevention and inventory control at convenience stores begin at the top, with clear rules and best practices for employees and store management, followed by accountability for missteps. Convenience Store Decisions caught up with loss prevention

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Designing for Success

Branding accents can help weave a holistic design concept throughout the store. By Erin Rigik Del Conte, Senior Editor A convenience store’s design can convey an unconscious message to customers about its values, brand and food quality. Today, many convenience store chains are remodeling to feature a modern, upscale look that showcases their brand message

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Celebrating 20 Years of HR at Douglass Distributing

Tamra Bragg has a passion for helping people reach their potential. By Erin Rigik Del Conte, Senior Editor If experience means anything, then Tamra Bragg knows human resources (HR). Bragg has 40 years of total experience in the field and is celebrating her 20th anniversary this April with Sherman, Texas-based Douglass Distributing where she is

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Mac’s Crime Prevention Success

As Mac’s works to deter theft, Harvard University is studying the convenience store chain’s approach to crime prevention. By Erin Rigik Del Conte, Senior Editor Mac’s Convenience Stores in central Canada is well known for having a multi-faceted approach to fighting crime and maintaining store security. CSD spoke with Sean Sportun, ICPS manager, security &

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Transitioning to Next-Generation Leadership

Thinking about a change in leadership can be intimidating, but planning ahead can save your business from turmoil should the unexpected occur. By Erin Rigik Del Conte, Senior Editor When preparing next-generation leaders within a convenience store company, the process of transitioning leadership can be challenging at best—especially when it’s a family-owned business. Savvy retailers

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U.S. Gasoline Futures Drop Back in Spring Transition

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices  By Brian Milne, Schneider Electric Sliding from a 1.5-year high on the first day of March, the April gasoline futures contract rolled into the nearest delivery position in trading on the New York Mercantile Exchange, signaling the spring transition to more stringent fuel specifications. Known

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Chevron, Albertsons Expand Rewards Program to St. George, Utah

Customers can earn points shopping for groceries at Albertsons and redeem them at their local Chevron or Texaco. Albertsons Companies LLC, and Chevron Products Company, a division of  Chevron U.S.A. Inc., are bringing their popular Gas Rewards program to customers in St. George, Utah. Customers who earn Reward Points by shopping at their local Albertsons

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