Customer Shopping Habits Evolve

More than half of the consumers surveyed stated it was important to establish a personal relationship with a sales associate. To determine the shopping preferences of today’s consumers and how they view the in-store versus the online buying experience, Imprint Plus, makers of re-usable, customized name badges and signage, conducted a random survey of 1,000

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Committing to Coffee

Hot dispensed programs are growing along with changing consumer demands and tastes. By Erin Rigik Del Conte, Senior Editor Taking a c-store coffee program to the next level can mean a series of trial and error, careful branding, clear messaging, balancing simplicity with limited time offers and customization opportunities, while ensuring the area is clean

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The PRIDE Stores’ Unique Appeal

PRIDE differentiates itself from the public’s perception of convenience stores with upscale programs, an eye toward the future and a welcoming experience. By Erin Rigik Del Conte, Senior Editor Parent Petroleum’s The PRIDE Stores lives up to its tagline “not your typical convenience store.” Not only does the c-store chain offer high-end, made-to-order food and

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Enmarket, Healthy Savannah Present Grant to Local Girl Scout Organization

Girl Scouts of Historic Georgia one of four groups to receive grants in 2017. The Girl Scouts of Historic Georgia were awarded a $1,000 Encourage Health grant on Oct. 24 during the fourth and final presentation of the Enmarket 2017 Encourage Health Education Series. Launched in 1912 by Juliette Gordon Low in Savannah, the Girl

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Keeping Pace with Modern Culture

Evolving workplace culture to appeal to younger generations is key in staying competitive as the times change. By Erin Rigik Del Conte, Senior Editor Change continues to come rapidly as the Millennial generation becomes the largest generation in the workforce and Gen Z comes of age. This shift is bringing huge changes, both to modern

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Sheetz Honored with CSD’s 2017 Chain of the Year Award

Attendees celebrate Sheetz during a dinner at the Crystal Gardens at Navy Pier in Chicago. By Erin Rigik Del Conte, Senior Editor Convenience Store Decisions (CSD) honored Sheetz as the 2017 Convenience Store Chain of the Year during a dinner held at The Crystal Gardens at Navy Pier in Chicago during the NACS Show that

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Maintaining Ownership of Convenience

Educational sessions help retailers navigate all areas of the c-store business from foodservice to technology. By Erin Rigik Del Conte, Senior Editor The National Association of Convenience Stores (NACS) Show kicked off on Tuesday, Oct. 17, with a number of educational sessions that spanned every area of running a c-store from leadership to foodservice to

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Yesway Acquisition of Mad Max Falls Through

The acquisition of nine Mad Max Convenience Stores by Yesway will not be completed, CSD has learned. Steve Magestro, co-owner and president of Mad Max Convenience Stores, based in West Bend, Wis., has told CSD that the acquisition of Mad Max by Yesway did not go through as planned. In August, it was announced that

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Six Trends Drive Fruit and Vegetable Purchases

Online grocery delivery, meal kits and local foods are among trends to watch. Packaged Facts has outlines six trends to watch that are behind the influence and growth of fresh produce. Consumers’ consumption of fresh produce grew steadily—albeit modestly at about 1.3%— between 2011 and 2016. As market research firm Packaged Facts forecasts in the

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Taking Loyalty Forward

Loyalty programs must advance with the times, but the basics still remain the same. By Erin Rigik Del Conte, Senior Editor As customer needs and technology continue to evolve loyalty programs also must adapt to stay relevant, a delicate move as major changes can rattle loyal customers. Target, for example, recently ended its Cartwheel pilot

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NOCO Express Finishes Remodel of Depew C-Store

Updated location features expanded fresh food selection. NOCO Express has finished renovations at its store located at 5114 Transit Road, at the corner of Como Park Boulevard, Depew, N.Y. The month-long interior and exterior remodel features an updated look and expanded fresh and convenient food offerings. “We are always looking at ways to enhance the

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Best Practices in Deterring Theft

Good training and hiring practices can go a long way in alleviating loss prevention. By Erin Rigik Del Conte, Senior Editor Preventing theft at c-stores starts with best practices in hiring and training, cash management and handling suspected shoplifters. Convenience Store Decisions spoke with loss prevention expert Chris McGoey, ‘the Crime Doctor’ and founder of

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Chevron Teams with Jacksons Food Stores, Expands ExtraMile Brand

New company, Extra Mile Convenience Stores LLC, aims to double the number of ExtraMile sites by 2027. Chevron U.S.A. Inc. is set to expand its successful ExtraMile convenience store brand, following years of steady growth, via a newly-created joint venture with Jacksons Food Stores, which will extend the brand across more of the Western U.S.

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NAG Closes with Sessions on Food Delivery, Operations Boot Camp

Delivery, pure & simple and transparency were hot topics on the last day of the NAG Conference. By Erin Rigik Del Conte, Senior Editor The last day of the National Advisory Group (NAG) Conference kicked off with a session on foodservice delivery. Speaker Bonnie Riggs, director, industry analyst, foodservice, The NPD Group, and moderator Ed

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Bill Kent Receives NAG Lifetime Award for Convenience Retailing

NAG attendees head to Margaritaville for award ceremony, dinner and live music. By Erin Rigik Del Conte, Senior Editor The National Advisory Group (NAG) recognized Bill Kent, president and CEO of The Kent Cos., in Midland Texas, with the NAG Lifetime Award for Convenience Retailing. Kent is the third retailer to receive the award, which

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NAG Tackles Succeeding with Fresh Foods at C-Stores

Customers are demanding fresh prepared foods, but how can retailers overcome the perception of gas station food? By Erin Rigik Del Conte, Senior Editor The National Advisory Group (NAG) Conference delved into Burning Issue No. 4, “The Future of Fresh Foods in Retail,” on Tuesday morning. Matt Lally, manager, analytics and insights, Nielsen Perishables Group,

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NAG Burning Issue: Understanding Alternative Fuels

Will electric vehicles achieve market saturation? Experts tackle the future of fuel. By Erin Rigik Del Conte, Senior Editor Day 3 of the National Advisory Group (NAG) Conference kicked off with an educational session entitled, “Competing on Fuel: Understanding Alternative Fuels, RIN’s and Declining Gallon Sales.” Moderator Suzanne Murray, partner, Haynes and Boone, Lead Counsel

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The Impact of Family Businesses, Millennials Hot Topics at NAG 2017

Educational sessions help attendees navigate family business transitions and working with the Millennial Generation. By CSD Staff Day two of the 2017 National Advisory Group (NAG) Conference began with breakfast and educational sessions on burning industry issues, followed by a golf outing or time to explore Nashville. John Lofstock, executive director of NAG, welcomed attendees

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NAG Kicks Off in Nashville

C-store retailers arrive in Nashville to explore today’s burning issues and problem solve with non-competing chains. By CSD Staff The 2017 National Advisory Group (NAG) Conference kicked off Sunday evening, Sept. 10, in Nashville, Tenn., at the Hilton Nashville Downtown, with a welcoming reception hosted by the Young Executives Organization (YEO), dinner, live country music

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Sandwiches Offer Fresh Twist

Specialty sandwiches provide an ideal platform for enticing customers with trendy new flavors, without exceeding their comfort zones. By Erin Rigik Del Conte, Senior Editor Americans love sandwiches, which have long been engrained in the American diet. This also makes them an ideal vehicle for introducing adventure via a familiar food. Market research firm Datassential’s

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Delivery Crunch Time

As more channels move into delivery, c-stores need to get in the game or get left behind. By Erin Rigik Del Conte, Senior Editor Sandwiched in between Gen X and Millennials, I’m what Dan Woodman, associate professor of Sociology at the University of Melbourne, has coined an ‘Xennial’—those born between 1977 and 1983, and the

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Yesway Acquiring Mad Max Convenience Stores

By Erin Rigik Del Conte, Senior Editor. Acquisition expected to close in October. The West Bend, Wis.-based Mad Max Convenience Stores has been sold to Brookwood, the parent company of Yesway Convenience Stores. Mad Max Owner Janiece Maxwell broke the news via the Washington Country Insider on Thursday, noting, “We weren’t looking to sell. But

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Dollar General Opens 14,000th Store

New dollar store in Dauphin, Pa. holds grand opening celebration complete with samples for customers. Dollar store chain Dollar General has opened its 14,000th retail store. The 14,000th store hosted hundreds of excited customers in Dauphin, Pa. to celebrate the grand opening. “Dollar General is excited to celebrate our company’s continued growth by celebrating our

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Gordonsville Keystop Prepares for the Eclipse

With more than 100,000 visitors expected to flood the county, Gordonsville Keystop prepares to feed hungry eclipse viewers. By Erin Rigik Del Conte, Senior Editor On Monday, Aug. 21, America is set to experience its first total solar eclipse since 1979, and eclipse chasers are expected to be out in droves to watch the event,

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Preparing Next Generation Leadership

In a family business, passing the baton of leadership from one generation to the next isn’t without hurdles, but planning ahead can smooth some bumps in the transition. By Erin Rigik Del Conte, Senior Editor Succession planning, particularly in a family-owned business, is a crucial consideration every chain should take seriously. In the event the

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