Celebrating Summer – Student Internships

It’s almost back to school time for many young people including students who had an internship experience this summer. Recently I’ve seen several posts on LinkedIn reveling the work interns did for the companies they’ve brought eyes & hands and more importantly minds & hearts to. For me, an internship is a two-way given and

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Click & Mortar

Amazon’s Whole Foods acquisition shows brick-and-mortar and online retailing can help strengthen each other when brought together. By Ed Collupy With what seems like the click of the mouse, Amazon has made its entry into the physical retail store world with its planned acquisition of Whole Foods. This didn’t come as a big surprise to

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Moving Forward With Payment Technology

As EMV implementation wraps up, retailers must consider where mobile payment solutions are headed. By Ed Collupy The baseball season is in full swing and I’m reminded as I continue to think about card payments in the petro/convenience store industry of the quote from the great Yogi Berra: “It ain’t over ‘til it’s over.” And

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EMV Hopes – An Implementation Update

As retailers struggle with compliance, chargebacks from the liability shift have been larger than anyone in the industry anticipated. By Ed Collupy The implementation of EMV (Europay, Mastercard and Visa) chip card acceptance should be history for inside payment transactions at convenience stores after the much-anticipated October 2015 shift in liability to merchants for counterfeit

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Store Data Deserves Protection Too

As c-store retailers implement enhanced inventory-management solutions, they should also consider doing more to secure inventory data. By Ed Collupy So much of the attention on data security in the last few years has been focused on payments and many companies throughout the convenience fuel retailing industry have implemented measures to protect their customer’s data.

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EMV: Stalled at the Pump?

Despite recently announced extension to 2020, retailers should not put off the EMV transition.  By Ed Collupy The convenience and fuel retailing industry is buzzing about the announcements from VISA, Mastercard, and American Express that they will delay most of the liability shift for automated fuel dispenser (AFD EMV chip card transactions by three years.

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Thankful For….

As we gear up for Thanksgiving, here are some things the convenience store industry can be thankful for. By Ed Collupy Thankful For…. Technology in the CStore/Petro industry… Handheld devices, connected wirelessly for computer assisted ordering Applicant tracking systems for the many new people looking to join the industry workforce Networking solutions to keep data

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No Reward in Overturning Debit Reform

Swipe fees continue to eat away at retailer profits. The income banks gain when consumers use credit cards has increased by more than 50% since 2009, while debit card fees has increased at a slower rate. By Ed Collupy Front-page news is certainly an attention grabber. The Boston Globe, in its Thursday Oct. 27, 2016

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Follow Your Own Technical Compass

No matter where you choose to operate your c-store chain, technological opportunities exist throughout the U.S. By Ed Collupy Compasses have been sailors’ companions for years helping them navigate unfamiliar waters. This election year we’ve certainly heard of the moral compass candidates follow. In business, I’ve helped execute a business strategy guided by “true north.”

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Adopters and Adapters

By Ed Collupy, executive consultant, W. Capra Consulting Group My recent business travels took me by my city neighborhood grammar school. It reminded me of the many yearly assignments to write a story about my summer vacation. My travels these past two summers have been to both new and familiar places and more car travel than

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EMV – A Journey to Learn From

The c-store industry isn’t the only one struggling to roll out EMV. By Ed Collupy Clearly there are more places where your EMV (Europay, MasterCard and Visa) chip card is being accepted, but there is still quite a road to travel before it is fully implemented. Convenience petroleum retailers aren’t alone with so few stores

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Gears That Keep Technology Moving

Industry standards improve profitability by reducing costs and improving competitiveness. By Ed Collupy Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML, EDI, ISO, ARTS, PCI—and the acronyms go on. These weren’t as easy to

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Community Involvement: Blog Postings

By Ed Collupy, executive consultant, W. Capra Consulting Group We’re all part of many different communities – where we live, who we socialize with, membership in professional organizations, groups we learn from and our workplace. In each community you have the opportunity to listen, become an active participant in discussions, be challenged by many points

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Innovative Shopping Mall: A Selling & Buying Experience

By Ed Collupy, executive consultant, W. Capra Consulting Group There was a long line when I ordered my coffee at the airport, but it moved pretty well. I placed my order, paid cash and proceeded to the pickup area. The baristas prepared a variety of drinks, placing them in a random fashion on the counter as

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Priority = Do the Right Thing

By Ed Collupy, executive consultant, W. Capra Consulting Group Over the years I’ve always had a book or two on my desk at work and near my comfy spot at home. Some I started and put aside, others I read in a couple of days, but many took time to get through. I read to

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Unwrap the eB2B Gift

By Ed Collupy, executive consultant, W. Capra Consulting Group It’s the time of year of giving and reflection—throughout the convenience store industry people come together in many different forums and give of their time to help each other and you. As I look back on 2015 one group that has been hard at work advocating for

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Mobile Payments Making Noise

By Ed Collupy, executive consultant, W. Capra Consulting Group “Cha-Ching!” (https://www.youtube.com/watch?v=8Kd7LcKbaUA) With all the announcements about mobile payments over the past few weeks I’ve been hearing, in my mind, the sound of an older cash register when the total button was pushed, and thinking that it should become the ringtone for mobile payments. Clearly all

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The EMV Journey at the NACS Show

By Ed Collupy, executive consultant, W. Capra Consulting Group “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was discussion and frustration regarding EMV from many attendees of this year’s NACS Show, which

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How to Take Advantage of Learning Opportunities

Retailers looking for insights on the technology front, whether it’s optimizing data or adding a mobile payment system, can find it at the NACS Show. By Ed Collupy The National Association of Convenience Stores (NACS) Show being held this month offers convenience store retailers an opportunity to learn about the latest trends and innovations impacting

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How Data And Business Intelligence Tools Can Help Your C-Store

By Ed Collupy, executive consultant, W. Capra Consulting Group Put yourself in the shoes of the person who is looking for an answer! That’s just what Brandy Clark of Clark’s Pump-N-Shop did recently. You and members of your field team are on the road and are wondering how your stores are doing. You are having a

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Conferences Provide Valued Experience

“Life is a journey, with problems to solve, lessons to learn, but most of all, experiences to enjoy.” Ritu Ghatourey By Ed Collupy, executive consultant, W. Capra Consulting Group Stimulation….I recently heard at the NCR Synergy Users Conference Mario Andretti talk about his racing career and that his motivation to drive was always about stimulation

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How To Take a Proactive Approach to EMV

By Ed Collupy, executive consultant, W. Capra Consulting Group. Conversations, whenever and wherever c-store retailers, payment processors, issuers and service providers are brought together for a discussion on the current and future state of the payments landscape, move quickly to EMV (Europay, MasterCard and Visa) readiness despite all the vision and opportunities in front of

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