Do You Know These People?

By Bill Scott Are you ready to solve a mystery? Come on now! You might get something out of it; but at the least, you’ll have some fun. This is a puzzle to actually make you question whether or not you really know what’s going on in your business, OR, are you just falling for

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Manage Your Inventory

By Bill Scott All of the things I’ve talked about so far are important. But none of them matter—unless you can get control of your inventory. I will never be able to understand why any sane individual would invest $250,000 to $1 million in a convenience store that returns only 2% profit. Maybe I’m just

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May-June 2017 Comparisons

Top seven items continue their reign for second month. By Bill Scott I was somewhat shocked when I first loaded the results from my research for May and June. Looking at the table, I first thought I had mistakenly loaded the same file from May to accumulate the June figures, as there were no changes

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Retail is Changing Faster Than the Speed of Thought

By Bill Scott IT’S A FACT! Everyone does not need a university degree. In fact, pushing our kids into colleges could be a huge mistake. Not only that. In some cases, higher education can backfire on you. Sometimes I think education focuses too much on the past, and the past doesn’t last as long as

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I HAVE A PLAN!

By Bill Scott “Victorious warriors win first and then go to war, while defeated warriors go first and then seek to win.” – Sun Tzu – The Art of War MY PLAN may not be as good as your plan. But at the least, it IS a plan. A plan established after four decades of

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Brick & Mortar Mentality In A Virtual World

By Bill Scott There’s a scene in the movie OPM with Danny DeVito that is one my favorite scenes among all the movies I have seen. In the movie, DeVito (Larry the Liquidator) makes a speech about getting an increasing share of a shrinking market and how it inevitably leads to a business “going down

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The Melee At Dickerson’s Stop & Go

By Bill Scott Joe and I stared in amazement as the drama played out right before our eyes. Normally, the little convenience store where Barrett Williams’ bought his daily pack of Marlboro’s was calm and serene; but Marcus Ledbetter had mentioned something about Barrett’s kids, and Barrett made disparaging remarks about Marcus’ hunting dogs, and the

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The Most Effective Way of Stopping Employee Theft

By Bill Scott I am in complete agreement with Karen Page’s excellent contribution, “Loss Prevention in Retail – What can you do about it?” In addition to Karen’s excellent points, I also would like to add that using the advantage of a liberal dose of paranoia can lessen employee theft even more, if they feel

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March/April 2016 Comparison Are In

By Bill Scott All I can say is WOW! Looks like a Black & Mild Special hit a home run with their recent addition of BLACK & MILD three packs. These cigarillos seem to have hit the convenience store market by storm, jumping up 563 positions to No. 94 on our Top 100 list. Black

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Are Convenience Stores The Next Retail Bonanza?

By Bill Scott Convenience stores make excellent investments, IF you choose a good location. They are immune to online marketing, they provide the consumer with instant gratification, and the average driver makes themselves available almost daily, because every driver needs gas and passes by the same convenience stores frequently. Sound interesting? Well not so fast.

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Are Your Assumptions The Reason For Your Problems?

By Bill Scott Yesterday, I stopped to buy diesel at a store that is located right off the interstate, along the path that I frequently travel from my home out in the country to the metropolitan area of Jackson, Miss. I have been buying fuel there for over 10 years. The owner is not a

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Part 3 of Category & Inventory Management

Part 3 By Bill Scott ALL OF THE calculations in Parts 1 and 2 of this article are child’s play for any computer, but there is great value in understanding the process, because there are quite a few factors that will bend the results according to your specific environment. Every inert object has a common

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Loyalty Is Both Rare And Precious

By Bill Scott I have retold this true story a thousand times over the years, but maybe you haven’t heard it and will find it amusing. Back in the 80s, one morning at around 3am, while I was installing a computer in a customer’s office, (the company’s controller by my side), a call came through

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Part Two of Category Management & Inventory Management

By Bill Scott Part 2 Category Management is an important tool that should be included in every retailer’s tool kit, but it’s not the ONLY tool. Over 11 years ago, when I purchased my current home, I had been living in an apartment for a decade, and most of my tools had been permanently loaned

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Will Item-Level Inventory Control Replace Category Management?

By Bill Scott, PART 1 The short answer is ‘No’. Category Management is a tool that has a purpose, especially for smaller companies that do not have the inclination, the option, nor the software to dig deeper into their businesses. However, Category Management is a tool to help retailers establish the general product mix on

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January/February 2017 Results Are In

By Bill Scott Tobacco products rallied in the list of greatest improvements in sales in February 2017. Black & Mild cigars always perform well in our sample of convenience stores, and B & M 070137809326 wins this month best overall performance, showing a 27 position gain–up to position in 24 in the Top 100. Following

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National Beer Day Is Tale of Sales

Beer continues to wet the whistles of American consumers. As adults across the country raise a glass of their favorite malt beverage to celebrate, total retail sales and other figures are something else to celebrate, according to recent Nielsen data including: Retail beer sales totaled more than $34 billion in the last year. Beer, cider

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The Report

By Bill Scott There is an old parlor game where seven or eight people sit in a circle, and it begins when one person whispers a ‘secret’ into the ear of the person to their right, and that person whispers it to the person to their right, and so on and so forth. When the

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In Order To Win, Sometimes You Just Have To Start Something

Buc-ee’s thinks outside the box. By Bill Scott I sort of remember Buc-ee’s from the early 80s when I visited with my family in Lake Jackson, Texas. Lake Jackson is a lazy little town that has been growing by leaps and bounds over the past 40 years or so. The story of Buc-ee’s is more

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November-December 2016 Comparisons

By Bill Scott The November-December 2016 sales comparisons are in and the products tied for the largest gain in sales for December 2016 were FANTA PINEAPPLE (20-ounce) and COBRA (32-ounce), both entering the Top 100 with a gain of 27 positions each. Following close behind, COKE CLASSIC (two liter), and LITTLE DEBBIE MINI CHOCOLATE DONUTS

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You Are Losing Money

By Bill Scott Having immediate, real-time access to your data is no small thing. How does this… Become this… Become this…. Become this… ?? Those who may tell you that collecting data from point-of-sale (POS) systems intermittently and trying to use it later, have never had the capability of seeing the benefit of knowing where

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How To Double Your Profit

By Bill Scott My fascination with convenience stores began in 1950, when I was a child growing up in Shreveport, La. I used to ride in the car with my Mom to a Pak-A-Sak convenience store that was located just a little too far outside of the imaginary boundaries set for a wandering seven-year-old boy.

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October-November Comparisons Are In

Are these top 100 products in your convenience stores? By Bill Scott Four products tied for first place in best performance during this period. They were Monster Java Mean Bean 15-ounce to rank at No. 72, Jailhouse Time ended up in position No. 79, Monster Java Loco Moca 15-ounce to position No. 99, and Frito-Lay

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The Four Classifications of Products

By Bill Scott I WAS HAVING a discussion with Grant Rogers and Mel Haynes Sr. this morning regarding the grading of products in convenience stores, and the way I see it, it boils down to four classifications. Without reading further, can you guess what they are? Before we get into that, imagine pebbles of various

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Somewhere We Missed The Ramp To The Freeway

By Bill Scott … and the world is passing us by AFTER WORKING IN the convenience store industry for nearly four decades, I have concluded that for the most part, the convenience store has evolved from the great American dream, to a sweat shop employing hordes of apathetic workers who deliver sub-standard service to zombie-like

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