Plaid Pantry Launches Smartphone App

plaidpantriesappPlaid Pantries Inc. has unveiled its first customer smartphone app, which has been deployed across its more than 100 convenience stores in Oregon and Washington to enhance the customer experience, provide greater convenience and build customer loyalty.

The Beaverton, Ore.-based chain has partnered with VERGE Connect to power the new branded smartphone app, which enables customers to select the types of promotions and coupons they receive and access them right on their iPhone or Android device.

In addition to features now ubiquitous in c-store branded apps, Plaid Pantry is launching with unprecedented loyalty features that rewards more loyal customers, and allows all customers to game for the opportunity to unlock premium coupons.

“We selected VERGE technology for our entry into mobile because it supports the convenience and positive experience we strive to provide customers every time they visit one of our stores,” said Jonathan Polonsky, executive vice president, Plaid Pantry. “Our motto is ‘Get in, Get it, Get Going’ and this app makes it easier for customers to do just that, while also rewarding them for their loyalty and providing savings based on their purchasing preferences.”

The platform’s advanced analytics capabilities enable retailers to track customer purchasing behavior. With this intelligence, Plaid Pantry knows how customers are responding to promotions in real time, ensuring their customer touch points have maximum impact on the consumer experience, as well as on sales and growth of the brand.


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