It all began to take place on April 23, 2008 on US Airways flight #797 as I was headed to the Tobacco Plus Expo 08 in Las Vegas. As usual I was excited to explore new products and programs at this year’s show, and as I would learn, the show would not disappoint. The night…
Bring Trust and Loyalty Back to the Workplace
Once upon a time in corporate America people actually liked going to work every day. They enjoyed the camaraderie of their co-workers, and they truly believed their work was making a difference, not only in the organization, but also in the world. Likewise, the company took care of its people, listened to them, and provided…
Where to Find the Best Hourly Employees
You might be surprised to learn that the best source of new employees in convenience retailing has changed very little over the past 25 years. The number one best source of great employees still is and always has been referrals—people you already know or who your employees know. In surveys we conducted between Feb. 2007…
Is Bulk Candy Marketing Right for You?
While single packs of gum and candy get the most attention in the candy aisle, retailers often report strong margins from bulk packages and multi packs, which carry a higher price and typically offer a greater value for consumers. But will that greater value translate into consistently stronger sales? The answer appears to be yes…sometimes,…
Driving the Dairy Business
Convenience store operators nationwide are grappling with nearly unprecedented food inflation, particularly involving bakery and dairy products, that is sending tremors throughout the retail supply chain. Recent price volatility fueled by a weak dollar, rising energy costs, consumer wariness, competitive pressure and other factors is making it difficult to market staples like bakery and dairy…
Moving Over to the Dark Side
Chocolate may be bringing up the rear of America’s upscale revolution, but consumers and a growing number of c-store operators aren’t complaining. Higher-priced, better quality chocolates are finding acceptance on more store shelves all the time–great for consumers and great for operators’ bottom lines. Resistance to the higher price points will fade in time as…
Sweet Deliverance
Caffeine-infused potato chips. Ginseng-infused coffee. Guarana-infused gum. No matter the combination, functional food manufacturers are probably trying it. Add this one to the list: Sedative-infused chocolates. The confectionary world is on its way to proving the salability of health and energy products doesn’t have to end at the threshold of the candy aisle. In the…
Secure Your System
MasterCard announces that more than 40 million credit card numbers belonging to U.S. consumers have been accessed by a computer hacker and are at risk of being used for fraud; however, company officials can’t say how long the confidential information has been missing. A disgruntled technology employee cracks his former company’s computer system and destroys…
ROI: Return on Involvement
To the lay observer, it was just a Styrofoam cup jammed between the windshield and dashboard of a working man’s pickup parked outside an Indiana convenience store. To Jay Ricker, it was testament to the importance of mastering the fundamentals, concrete proof that having a good thing means knowing when you should or shouldn’t mess…
Hinsdale’s Friendly Faces
Whether they’re spending $2 or $250,000, customers descending on the 200 block of East Ogden Ave. in Hinsdale, Ill., are likely to require some fundamental features in the products they purchase. It doesn’t matter if it’s a turkey on rye from Hinsdale Shell Food Mart at 210 East Ogden Ave. or a Lamborghini Gallardo Spyder…