CSD and Humetrics Launch the 2017 HR Benchmarking Survey

From recruiting and hiring employees to understanding healthcare costs, the 9th annual HR Benchmarking Survey will help you learn how you stack up against others in the competitive convenience store business. Staffing is one of the biggest investments in the convenience store industry. To help convenience store retailers better manage their workforce and understand what

Millennial Consumers Want Personalized Customer Service

Millennial buying power continues to rise. Time Trade released the following infographic to show the personalized customer service they expect. Source: http://blog.timetrade.com/2016/10/18/millennial-consumers-personalized-service/

Is Daypart or Dynamic Fuel Pricing Right for You?

New survey aims to understand effective pricing strategies for c-store retailers. Changing pump prices multiple times per day based on demand, sometimes referred to as daypart pricing, or dynamic pricing, is becoming more commonplace. Examples might include adjusting fuel prices with the morning or evening commute or special discounts during lower demand times. Note this

Maverik to Host NAG’s Young Executive Organization (YEO) Roundtable

The convenience store industry’s exclusive organization for next-generation leaders and up-and-coming decision makers will be held May 24-25 at Maverik’s Base Camp headquarters in Salt Lake City. A team-building Habitat for Humanity project will take place on May 23. The Young Executives Organization (YEO) is headed to Maverik. Save the date May 24-25 for the

McIntosh Energy Ups its Ante in the Vape Category

By Andrew McIntosh, McIntosh Energy McIntosh Energy has recognized that the demand for eliquid within its c-store locations has grown and, barring the FDA’s apparent efforts to diminish or eliminate the vaping industry, is likely to continue to grow for the foreseeable future. McIntosh Energy is happy to respond to this market demand in order

Customers Shop Online For Snacks

Some 13% of snack foods purchased online are consumed as a meal replacement, compared to 10% for total channels. As customers look for increased convenience, many are turning away from brick-and-mortar stores and looking instead to purchase snacks online. The NPD Group, a global information company reported that, although still relatively small, the online channel

CSD/NAG Idea of the Day: Impulse Purchases

Today’s idea of the day: Drive impulse purchases at checkout with higher-priced items. Take a look at the items you place by the front checkout to drive impulse sales and consider how you can revamp this section to make the most profit possible. Are most of the items low-priced items?  If so, consider adding some

CSD/NAG Idea of the Day: Dessert for Breakfast

Today’s Idea of the Day: Add a dessert option for breakfast. One of the trends ahead for 2017 is dessert for breakfast. Think about ways you can offer a menu item that capitalizes on this trend. Ice cream on top of a waffle offering, pastries and doughnuts, or chocolate croissants are all potential options. If

Mega S’mores

Hunt Brothers Pizza has introduced MEGA S’mores, an easy-to-bake, easy-to-take version of s’mores for the on-the-go convenience store shopper. MEGA S’mores features a giant, soft graham cracker crust; gooey Hershey’s real milk chocolate; and melted marshmallows. This new freshly-baked sweet treat helps Hunt Brothers Pizza retailers build out a more robust program and serves as

Nouria Energy Acquires F.L. Roberts’ C-stores, Car Washes

Atlantic Coast Enterprises purchases F.L. Roberts’ Jiffy Lube business. F.L. Roberts and Co. Inc. has sold its convenience store, car wash and Jiffy Lube businesses, with assistance from Matrix Capital Markets Group Inc. Affiliated companies of Nouria Energy Corp. purchased the convenience store and car wash businesses, and the Jiffy Lube business was acquired by

Rutter’s Debuts Kunzler’s Bacon-Wrapped Cheddar Dog

The York, Pa.-based c-store chain to be first in the U.S. to add the Bacon-Wrapped Cheddar Dog to its roller grill. Rutter’s Farm Stores is offering the Kunzler’s Bacon-Wrapped Cheddar Dogs exclusively at Rutter’s marketplace through January 2017. Rutter’s will be the first in the country to sell the new Bacon-Wrapped Cheddar Dog from Kunzler.

CSD Exclusive: Tony Harris Departs Thorntons

Industry veteran and former NAG Chairman looks forward to next chapter in his career. By John Lofstock, Editor Retail veteran Tony Harris, the former president of Louisville, Ky.-based Thorntons Inc., announced today that he is no longer with the company. Harris spent 21 of his 23 years in the convenience store industry with Thorntons. He

Peter Tamburro Named NAG Board Chairman

Clifford Fuel general manager succeeds Thorntons President Tony Harris as Chairman of the National Advisory Group (NAG). The convenience store industry continues to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels. The National Advisory Group (NAG) has been working overtime to

Hoshizaki Names New Senior VP Sales & Marketing

Jim Procuro to focus on product growth strategy in his new role. Hoshizaki America Inc. has named Jim Procuro senior vice president sales and marketing, effective immediately. Procuro joined Hoshizaki America in 1998 and has been a crucial member of the executive team. He will focus on our growth strategy in expanding Hoshizaki’s product offering

CSD/NAG Idea of the Day: Door Seal

Idea of the day: Put a breakable numbered seal on your back door and keep the back door locked at all times. When you put a seal on the back door, every person/product must come through front door. This is an easy way to cut down on theft and monitor who/what is entering and exiting

Seating Now Open for QuickChek Chain of the Year Dinner

The New Jersey chain will be honored Oct. 19 at the Fox Theatre in Atlanta. QuickChek, the New Jersey-based operator of 143 convenience stores, has been a model of consistency for nearly five decades and continues to be a shining example of the best the convenience store industry has to offer. For its ongoing commitment

John MacDougall/NAG Memorial Scholarship Winners Announced

The National Advisory Group awards four scholarships for the upcoming school year to children of NAG members. As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter of higher education. To remember John’s work

CSD Announces Consumer’s Choice Contest Winners

Customers lined up to taste-test new products at the Consumer’s Choice Contest hosted at a truenorth convenience store. Convenience Store Decisions (CSD) has announced the winners of the second-annual Consumer’s Choice New Products Contest. The product contest, hosted by Truenorth Energy, took place on Thursday, July 28, in the parking lot of a truenorth convenience

Burning Issue 5: Are You Paying too Much for Insurance?

Whether it’s a fire, a natural disaster or protecting yourself from slip-and-fall lawsuits, c-stores must have the proper coverage to protect their investments. But how do you know if you have the right coverage? Attendees at the 2016 NAG Conference Sept. 11-14 will learn best practices to ensure they have the right insurance plan. Can any convenience

NAG Burning Issue 4: Embracing a Foodservice Future

As consumers increasingly crave quick, easy and accessible meals, convenience stores have a great opportunity to become go-to destinations across three prime dayparts. In this power panel only at the 2016 NAG Conference in Savannah, hear exclusively how QuikTrip, Kum & Go, Cubby’s and Coen Markets are changing the perceptions about just how good convenience

NAG Burning Issue 3: Three Keys to Doing Foodservice Right

When it comes to being a foodservice rock star, bigger is not always better. Doing the little things right can make a big difference in your offering. Drive-throughs, limited-time offers and separate foodservice P&L’s are three relatively simple solutions that can move you to the head of the foodservice pack. This topic will be covered

Hunt Brothers Pizza Awards Prizes in “Hook, Line & Winner” Sweepstakes

Prizes ranged from Bass Pro Shop gift cards to a $16,000 boat. Hunt Brothers Pizza has completed its inaugural “Hook, Line & Winner” sweepstakes and announced the lucky contestants who won fishing and outdoor prizes. Sandra McClard of Albany, Ky., is the grand prize winner of a Tracker Boats Grizzly 1760 Sportsman Boat valued at

Recognizing Next-Generation Leaders With 40 Under 40

Nominate your next-generation leader today. The convenience store industry proves time and again that innovation and hard work are the foundation that supports steady, meaningful growth. This growth isn’t only important from a sales standpoint, but is vital to a company’s long-term stability when analyzing the human element. Convenience store companies must be able to

SAS Hosts Seventh Annual Foodservice Showcase

Some 45 exhibitors representing 65 product lines to greet attendees in Lansing, Mich. Abraham & Sons Inc. (SAS) is set to host its seventh annual Foodservice Showcase on Thursday, Aug.18 at the Lansing Center in Lansing, Mich., from 9 a.m.-4 p.m. The show will feature more than 45 exhibitors representing 65 product lines. In addition,

Kent Cos. Alli Bixler Joins YEO Board of Directors

A third-generation executive at The Kent Cos. In Texas, Bixler will help shape the direction of the growing Young Executive Organization. As the convenience store and petroleum industry continues to evolve, training the next generation leaders of tomorrow is more important than ever before. The National Advisory Group’s (NAG) Young Executive Organization (YEO) is a