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Embracing the Technology Revolution

By John Lofstock, Editor There is a rather humorous story behind Simon and Garfunkel’s song Mrs. Robinson that goes beyond the art of seduction. In the popular song, the legendary musical duo asks, “Where have you gone Joe DiMaggio? Our nation turns its lonely eyes to you.” DiMaggio, of course, needed no introduction when the

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KickBack Points Program Launches Mobile App

The KickBack Points Program, an industry leading loyalty program, has announced the launch of a new mobile application for use on iPhones and iPads. The app allows consumers to enroll their KickBack card, check their KickBack Points balance or locate participating KickBack Points Program retailers. “We are committed to remaining the industry leader for loyalty

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Real-Time Upgrades With Telvent

  Telvent GIT, S.A., a leading real-time IT solutions and information provider, announced the release of its DTN Guardian3 Terminal Automation Solution. It offers new information management functionalities and security features that reflect industry-specified capabilities. It is effective in optimizing real-world oil and gas terminal operations for North American customers. Upgrades to the DTN Guardian3 Terminal

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Excentus Files Lawsuit Against QuikTrip

Suit alleges that Chopper Shopper Fuel Rewards program infringes on patents owned by Excentus. Excentus Corp. has filed a patent and trademark infringement lawsuit against QuikTrip Corp., Midax, Inc. and several companies operating Price Chopper grocery stores. The suit, filed in the United States District Court for the Western District of Missouri for unspecified damages,

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Data Security Spurs Advancements In Loyalty

As loyalty programs evolve, ensuring customers that their private information is secure and being used appropriately is essential in gaining their trust. By Erin Rigik, Associate Editor. The secret to succeeding with a loyalty program in 2012 is to make sure you’re offering customers value on their terms, while also ensuring them that their information

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Parker’s Launches New Smartphone App

Customers offered special promotions, instant fuel pricing information using their iPhone, iPad, BlackBerry or Android platform. The Parker Cos., based in Savannah, Ga., has released a free app for iPhone, iPad, BlackBerry and Android users. The user-friendly app provides customers with a full-range of interactive services. This free mobile app offers a convenient Parker’s store

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BP Unveils New Customer Loyalty Technology

Oil company’s Pump Rewards platform allows customers to redeem cents-per-gallon rebates to save on gas purchases. BP Products North America Inc. announced today the launch of Pump Rewards, a new payment technology that lets loyal BP customers earn cents-per-gallon rebates and redeem them at BP gas stations to experience an instant rollback of gas prices.

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Mize Elevated to COO at Pinnacle

The Pinnacle Corp. announced the promotion of Drew Mize to chief operating officer. In his new role, Mize will be responsible for product management, marketing, client services, development, and information technology. Mize joined the organization in 2005 as Vice President of Retail Solutions, and most recently served as Vice President of Product Management and Marketing.

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MSA Appoints Herleman as VP of IT Strategy and Innovation

Management Science Associates, Inc., the acknowledged leader in data management, integration and analysis in the consumer goods, media and metals industries, has appointment Karl E. Herleman as vice president of information technology strategy and innovation for its Information Management Solutions (IMS) Division, which is focused on consumer goods and services. Herleman previously worked as CIO

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NACS Celebrates the Past, Looks to Redefine the Future

As NACS celebrates the convenience and fuel retailing industry’s remarkable achievements since it was founded 50 years ago, the association is equally looking toward the future, said NACS President and CEO Hank Armour during the NACS Show Opening General Session. It is expected that more than 22,000 attendees from 50 countries will attend the 2011

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Easy Trip Launches Digital Marketing Platform

Easy Trip Convenience Stores are dedicated to customer service. As part of that strategy, the Ohio chain has introduced a new mobile app and fresh Websites to fast forward into the mobile, social and digital worlds. A newly launched client with OpenStore by GasBuddy, Easy Trip is thriving with the new technology that includes a

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Are You Prepared for FDA Tobacco Inspections?

As the FDA’s Center for Tobacco Products (CTP) begins to implement tobacco regulations, the tumult surrounding tobacco at retail shows no sign of abating. In fact, the future of cigarette retailing will depend largely on retailers themselves. This issue and more will be addressed at the National Advisory Group (NAG) conference, September 10-13th in Savannah,

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Are Your Stores Compliant with the Americans with Disabilities Act (ADA)?

Is your chain meeting the rigid ADA compliance standards? Many operators think they, but are not and as a result find themselves facing federal fines and even litigation. Join us at the 2011 National Advisory Group (NAG) conference and hear from M. Bradley Gaskins, a leading accessibility architect who specializes in helping retail operators, including

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Aloha Petroleum Unveils C-Store Prototype

Aloha Petroleum Ltd., the Hawaii-based gas retailer and convenience store operator, has unveiled the first ‘ground-up’ version of a new prototype design for its convenience store-fuel sites that highlights the chain’s local roots. Designed by CBX, the strategic branding and retail design consultancy, the 3,000-square-foot store and adjoining gas islands with five pumps opened in

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Attacking Shrink from All Angles

Loss prevention in retail is becoming a more challenging task as the economy stumbles along. In order to keep costs down it is important to put measures into place that will deter thieves. In a tough economy, every dollar counts. But loss prevention is often overlooked by convenience stores, even when following through on upholding

Using scan data, store operators now have the ability to assess consumer buying behavior, create effective promotions, eliminate out-of-stocks and replace slow-moving merchandise.

Effectively Managing Scan Data

Before executives at The Spinx Co. roll out a sales promotion to their 75-plus convenience stores in the Carolinas, they carefully review current point-of-sale (POS) sales data. “We’re able to pull all sorts of data by store, by category and by items,” said Bryan Zeiger, category manager for Spinx, who relies on the reports when

Retailers are finding new ways to reach customers in the forecourt. WilcoHess,  for example, is testing vending machines at the fuel pumps.

Emerging Retail Trends

Convenience store owners should expect to embrace new technology and a fresh set of rules for communicating with today’s consumers as 2011 approaches. A  year that witnessed a whirlwind of technological advancements proved that retail is all about change. The best retailers are embracing that change and  diversifying their technology investments in order to stay

Food Lion Rolls Out Cell Phone App

Food Lion customers can now access weekly specials, new recipes and store directions right at their fingertips by using their iPhone, iPad, and iPod devices. “At Food Lion, we are constantly looking for new ways to enhance the shopping experiences of our customers,” said David Palmer, director of customer relationship management and interactive marketing for

Securing Payment Data

The SWAT Team   During its brief tenure, the PCATS Data Security Standards committee has proven extraordinarily active, holding biweekly conference call meetings that are regularly attended by as many as 50 members. As PCATS Executive Director Gray Taylor pointed out, “These aren’t single-site operators. These are people who are in charge of security for

Mintel Predicts Consumer Trends

As the economy slowing recovers, customers are still adapting.  With that in mind, Mintel has predicted nine key consumer trends for the year ahead, examining how long term behavior has been implicated. In 2011, consumers are living for the long term with attitudes inspired by a changed value set. “The effects of the global economic

Electronic Wallet: The New Way to Pay

The thirsty teenager steps up to a bright red vending machine and takes out her mobile phone. She places the phone near a reader attached to the machine and a cold can of cola is immediately dispensed. This scene is repeated thousands of times each day for thirsty consumers—in Japan. For almost six years, Japanese

Processing PCI Confusion

Many retailers are breathing a sigh of relief in regard to PCI, after this summer’s deadline for software compliance was relaxed after a request by the major oil companies, giving scrambling retailers a little more time to comply. But retailers be warned: chains that face a breach could still get hit with huge fines. “Some

Shopping for POS Solutions

Convenience to customers today means one-stop shopping, short lines at the counter and the ability to get in and out of a store fast. New integrated point-of-sale (POS) solutions are speeding up service and offering customers the convenience they demand thanks to faster processing times. What’s more, they’re saving operators money, labor and time. Finding

Hands free water and ice dispenser

Hoshizaki America Inc. offers the new hands-free water and ice dispenser, models DT-400-AR and DT-400BAH-OS. The former features a drop-in replacement refrigeration circuit, ease of serviceability for maintaining ice making/dispensing operation and simple disconnects for removal and installation. DT-400BAH-OS features a self-contained space saving design (21w x 22.5d x72.5h with 6-inch legs) and front in

Superior Surveillance Helps Bolster the Bottom Line

In today’s difficult economy, most convenience store owners are turning their focus to profit driving initiatives to give business a boost. When dollars are tight, allotting extra funds to upgrade security equipment might seem a lower priority or even a frivolous expense, but experts note investing in security and surveillance measures can be a retailer’s

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