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Casey’s Enters North Dakota

Kum & Go divests 22 sites to Casey’s General Stores. Casey’s General Stores is officially moving into the North Dakota market as it acquires 22 stores from Kum & Go. The stores are located in Iowa (19), Missouri (2) and North Dakota (1). “These stores are an excellent fit to our existing store base and

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Bank of America Promotes Cash Back Deals

Bank America encourages customers and retailers to take part in its BankAmeriDeals. Bank of America released its online and mobile cash back deals program nationally, so that with the click of a button, customers can choose deals they want through the company’s online banking and mobile banking app. With BankAmeriDeals, customers can get deals from

millercoors

MillerCoors Shoots For Sustainability

MillerCoors announced its strategies and plans to increase sustainability within its company, which plans to focus primarily on responsibility, environmental stewardship, supply chain, people & communities and ethics & transparency.  The company’s newest report, “Great Things on Tap” gives details on its performance in these areas. MillerCoors has made progress toward its 2015 goals for

rollergrillLARGE

Keep Stores Smelling Fresh In Summer

Restrooms, dumpsters and drain lines are among areas foodservice operators need to pay extra close attention to on hot summer days.  Recent record temperatures have made foodservice venues a haven for people dodging the heat. However, higher temperatures can mean more than just oppressive heat and humidity—they can also create malodors. Cintas a provider of

shellpumps

Shell, Cybera Sign Deal

Cybera ONE Security Services platform now available for Shell-branded wholesalers nationwide. Cybera Inc. announced an agreement with Shell Oil Products US and Motiva Enterprises LLC (Shell) to offer its Cybera ONE Security Services Platform to Shell-branded wholesalers nationwide. With the Cybera ONE service, the company’s branded wholesalers and their operators will be able to reduce

Valerologo

Valero Grows In Southeast

The Pantry Inc. converting 168 stores. Valero’s 2012 advertising theme is “Keeping America Moving,” and thanks to a new branding agreement with The Pantry Inc., based in Cary, N.C., Valero will be keeping more and more Americans moving throughout the Southeast.  Under the new agreement, 143 properties will convert to a newly created Valero and

mapco

MAPCO Express Adds Odysii Suggestive Selling Platform

“Every transaction represents a new opportunity to create an optimal shopping experience for our customers,” says president of MAPCO Express.  MAPCO Express has partnered with Odysii Inc., a global provider of marketing intelligence software solutions for one-on-one marketing and suggestive selling at the point-of-purchase. MAPCO is using Odysii’s suggestive selling platform to take suggestive selling

CustomerServiceLarge

Study Shows Online Targeting Grows In-Store Sales

“Premium online advertising can drive brick-and-mortar sales by both increasing brand loyalty and gaining new customers from competitors,” says cofounder of Legolas Media. Demonstrating the power of highly-targeted, online advertising to drive brick-and-mortar sales, a massive multi-brand study has found consumers targeted via premium Websites resulted in an 18% in-store sales lift versus non-targeted shoppers.

Fuel

The Impact of Alternative Fuels

The political momentum to bring renewable energy products to the pumps is strong and growing. But with all the added costs to rebuild the nation’s petroleum infrastructure, is it worth it? By John Lofstock, Editor. Preparing for the future is a complex issue retailers should always be pondering. But in the fuel business this question

Are Customers Always Right?

As anyone even remotely associated with the service industry will tell you the customer is king. But a new book is challenging that theory and takes a critical look at the true value of disgruntled customers. For example, in a retail setting, the squeaky wheel almost always winds up getting the grease. Customers tend to

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Thorntons Names Harris Chief Operating Officer

Harris’ leadership of Thorntons’ retail strategy has helped result in the chain’s unprecedented growth, says Thortons CEO. Thorntons Inc. has named Tony Harris chief operating officer (COO) of the Louisville, Ky.-based convenience store chain. Harris will be responsible for operations, marketing, gasoline pricing, brand management, customer experience and retail strategy. A Thorntons Inc. veteran of

onthemarkpromotions

Consumer Engagement Services

On The Mark Promotions, a leader in the experiential marketing industry, is ready to assist your company in producing direct to consumer marketing solutions to drive awareness, trial and store sales. On The Mark Promotions’ experience includes store grand openings, in-store sampling, community events, sponsorship management, and the design of proprietary marketing platforms. Whether you’re

NAG

Building Profits and Relationships

The 2011 NAG Conference in Savannah, Ga. offered timely retail solutions and outstanding networking opportunities. By Erin Rigik, Associate Editor. Retailers and suppliers joined together at the Westin Hotel and Resort in Savannah, Ga. for four days of strategic educational sessions and networking as part of the 2011 National Advisory Group (NAG) Conference. This year’s

Earns ConocoPhillips

ConocoPhillips Names Its Downstream Company Phillips 66

The strategic repositioning of ConocoPhillips is expected to be completed in the second quarter of 2012. ConocoPhillips has revealed that its new independent downstream company, created through its previously announced strategic repositioning, will be named Phillips 66 and will be headquartered in Houston. Phillips 66 will have leading businesses in refining, marketing, midstream and chemicals.

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Weighing a Sandwich Strategy

Whether doing it themselves or finding a national partner, convenience store operators are developing food programs with fresh ingredients and quick service. By Heather Henstock, Contributing Editor. Convenience store strategies for sandwich programs are as customizable as the sandwiches themselves. Some opt to develop and prepare sandwich lines in their own commissaries or via made-to-order

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What’s On Your Customer’s C-Store Shopping List?

Jeff Weghorst, director of merchandising at dunnhumbyUSA. One of the primary drivers behind a customer’s willingness to transact with a retailer is product selection. If a customer does not encounter an appealing assortment of products in-store, they are highly unlikely to engage even once with the retailer, and much less likely to become a loyal

Tracking the Trends in Convenience Retailing

Despite the global recession, convenience stores have thrived thanks to their ability to provide fast service, quality products and great value in strategic locations. As service and location remain the industry’s primary competitive advantage over supermarkets, drug stores and mass merchandisers, many of whom are moving into the fuel and fresh food business, convenience stores

CEFCOrestroom

Clean Restrooms Offer Distinct Competitive Advantages

As convenience store operators vie for foodservice customers, they need to ensure they are conveying a safe, sanitary image throughout the store. By Erin Rigik, Associate Editor. When David Miller, president of Chandler Oil Chevron, remodeled his 3,000–square-foot convenience store in Chandler, Ariz. last year, he had design team C7 Works give extra attention to

NCA Announces Changes to Public Policy and Advocacy Efforts

The National Confectioners Association (NCA) has added two members to its public affairs and advocacy department and is re-structuring several other positions in order to enhance its public policy and advocacy efforts following a year-long strategic planning process. Joining NCA as vice president of government affairs is Patrick Aylward who most recently served as the

Tracking the 2010 Fuel Market

Heading into 2010 there seems to be one constant in the energy markets—be it international, domestic, or local—and that is supplies should not be the issue in the New Year. This means that while demand will ebb and flow as it is want to do over the course of the calendar, barring an unforeseen change,

Marketing the Menu

The bar has been raised on sandwiches—indeed, on all freshly made to-go dishes—as consumers’ expectations continue to rise and new competitors from outside the c-store universe appear on the horizon. Convenience stores are finding themselves more and more in conflict with players from the fast-food and grocery stores seeking the same “fare” share. With that

Names to Remember

August is always one of my favorite issues of the year. It’s the month we get to profile convenience store “Chains to Watch” for the next 12 months. This year we’ve focused in on two outstanding chains, Stripes, a division of Susser Holdings in Corpus Christi, Texas, and EZ Energy, a rapidly growing operator based

Acquisitions Fuel EZ Energy’s Growth

EZ Energy USA At a Glance Headquarters: Mansfield, Ohio Stores: 92 (68 company-operated and 24 dealer-operated sites) Total Estimated Sales: $480 million Markets of Operation: northeast and central Ohio, Pittsburgh Retail Brands: ampm, Easy Trip Fuel Brands: BP, Marathon Fuel Volume: 160 million gallons annually While many marketers are struggling to ride out this economic

Chevron Shines at Business Summit

Instead of its usual three-day convention, Chevron hosted a two-day business summit for its franchisee and company owned businesses last month, to discuss the state of the economy and best practices for flourishing in hard times. Key economists spoke on the state of the industry, alternative energy, climate change and the future of fossil fuels.

The Coffee Battle Brews

Convenience store operators need to focus on meeting consumer demand for a quality cup of coffee as McDonald’s, Dunkin’ Donuts, Starbucks and Caribou all announced plans to step up their brew programs to reel in consumers during a tough economy. About 54% of the adult population in the U.S. classify themselves as coffee consumers, according

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