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POS in Your Palm

Mobile technology is changing the retail landscape, offering a bevy of options for retailers to consider. By Erin Rigik, Associate Editor. In today’s ever-evolving world of mobile payment technology, anyone with a mobile phone can take credit card payments, from a neighbor running a garage sale to an entrepreneur building a small business. Now, this

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Indiana Proposes Better Safety Practices At Its C-Stores

Groups meet in Indiana to discuss the future of convenience store security standards in the state. The Indiana Department of Labor is preparing to launch a major initiative aimed at convenience store owners to adopt security measures on lighting, bulletproof enclosures and more. The security measures are expected to give low-wage, hourly employees who work

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ABC Cracks Down on Illegal Sales in Virginia

Reports find that about one in every eight stores in Virginia sells tobacco or alcohol to underage buyers.   The Virginia Department of Alcohol Beverage Control (ABC) now has a program to see if alcohol and tobacco retailers follow the law when it comes to selling to underage buyers. The state conducted more than 9,700 underage

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PCI SSC Introduces QIR Certification Program

Council to provide training on secure installation of payment applications to support merchant PCI DSS compliance efforts. The PCI Security Standards Council (PCI SSC), a global, open industry standards body providing management of the Payment Card Industry Data Security Standard (PCI DSS), PIN Transaction Security (PTS) requirements and the Payment Application Data Security Standard (PA-DSS),

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Building a Better Back Office

Back-office systems will continue to serve c-store operators better in 2012 and beyond. “The quality of point-of-sale (POS) software that is available now, and at lower prices, is changing the market,” said Rick Yost, operations manager for Dead River Co. in Bangor, Maine. “There are some great products out there moving into the clouds, where

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DeMoulas Super Markets Under Fire

U.S. Labor Department files complaint to require DeMoulas Super Markets to address hazards at Market Basket stores in Massachusetts and New Hampshire. The U.S. Department of Labor’s regional solicitor’s office in Boston has filed a complaint against DeMoulas Super Markets Inc., doing business as Market Basket, with the Occupational Safety and Health Review Commission. The

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Understand the Rules Customer Service

One unhappy shopping experience can influence the behavior of 16 customers. Can you afford to lose that business? By Jim Callahan. Great customer service is still and will always be the hallmark of any successful retail business. As convenience store operators we have high standards to compete with. For example, it is standard practice in

ConocoPhillips Approves Passport

ConocoPhillips has approved Passport with PA-DSS point-of-sale (POS) system software Version 8.03G for retailers on their network. Gilbarco is now shipping orders for new Passport systems and Passport upgrades for the ConocoPhillips V8.03G software. ConocoPhillips joins the extensive list of other major oil companies and networks for software applications that were previously released. Broad approval

PCATS Again Under NACS Umbrella

NACS will integrate PCATS, the Petroleum and Convenience Alliance for Technical Standards, as an independent standards organization that is part of NACS. PCATS Chairman and NACS Vice Chairman of Technology Pat Lewis made the announcement during the opening general session yesterday at NACStech, noting that the PCATS Board of Directors on May 4 accepted NACS’

Gum Sales Grow

The retail sector is still struggling overall, but as some segments continue to sink, others rise. American consumers are still buying billions of dollars of candy each year, and this isn’t changing as they resist making major purchases. Even during a recession, American consumers still have a sweet tooth, which explains why gum and candy

Role of Technology Expanding

Whether it’s PCI compliance, overcoming high credit card fees or getting more out of a current point-of-sale (POS) system, investing in technology has never been more important for c-stores. With PCI compliance deadlines looming, many operators are still not up to speed on what they need to do, or how to do it. The Payment

The Singers Strike Gold

The third time is indeed the charm for Bill and Loretta Singer, who own and operate Singer’s Chevron just outside the Oregon border in Walla, Walla, Wash. In 2006, the Singers were presented with Chevron’s “Customer First” bronze award. In 2007, they took home the silver. And, for 2008, they finally laid claim to the

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