Mobile technology is changing the retail landscape, offering a bevy of options for retailers to consider. By Erin Rigik, Associate Editor. In today’s ever-evolving world of mobile payment technology, anyone with a mobile phone can take credit card payments, from a neighbor running a garage sale to an entrepreneur building a small business. Now, this…
Customer Service Is Key
SavOn convenience stores score exceptionally high on mystery shop reviews for its customer service skills. The convenience store industry has changed its customer service standards the past couple years. Customers expect more out of convenience store employees than ever before, and want some sort of “experience” when they stop by their favorite location. More c-stores…
Fully Prepared Hot & Cold Sandwiches
TOP PERFORMERS Deli Express (E. A. Sween Co.) Landshire Inc. Pierre Foods HONORABLE MENTIONS Jimmy Dean (Sara Lee Foodservice) Lettieri’s (Hot Stuff Foods) Proprietary foodservice programs get a lot of love and admiration for their relentless innovation and ingenuity, and even branded fast-food concepts tend to get their share of attention from convenience operators who…
How Foodservice Impacts Profits
Dennis Peters has no complaints about the proprietary fresh chicken program at two of his 24 Friendship Foods stores in Ohio. It’s popular, it’s profitable and it’s been a proven concept for the past 12 years. Well, maybe there’s one complaint. It’s a little too fresh. Not “peck-you-on-the-hand-when-you-grab-it” fresh, but certainly fresh enough to see…
Three-Mile Marketing
As John Matthews sees it, a store languishing in mediocrity is a store that has become wallpaper in the halls of retail. “Generally, when starting a business, it’s easy to get people excited when its new and fresh,” said Matthews, founder of Chicago-based retail marketing firm Gray Cat Enterprises. “After a few years, though,…