An example of why addressing customer complaints in the age of social media is vital to your business. In today’s social media driven world, customer service is key to positive word-of-mouth, no matter the size of your chain or the scope of the complaint. If you doubt the seriousness of addressing customer complaints in a…
Krispy Krunchy
Krispy Krunchy delivers first class graphics, food, product, and training. Training is a critical element of transcending an average program into a huge success for your operation. From inception to re-training, Krispy Krunchy service is second to none. What you expect from first rate QSR’s you’ll get from Krispy Krunchy. New wing program being offered…
Developing an Effective Menu
Foodservice operators must regularly develop new products and tweak old ones to pique consumer interest and attract repeat business. By Heather Henstock, Contributing Editor. Nice N Easy Grocery SHOPPES has long offered salads and sandwich melts. But the two menu lines didn’t reach their full potential until the convenience store chain hired three trained chefs…
TA Announces New Subway Restaurant
New this year, the Porter South TA location now offers hungry guests a fresh sandwich option. TravelCenters of America LLC (TA) has opened a Subway restaurant in Porter, Ind., on the south side of I-94. The Porter South TA is a new location added to the TA system earlier this year. It is an ancillary…
Manitowoc Foodservice Announces Employee Promotion
Manitowoc Foodservice announces the promotion of Kathy Veder to the newly created position of vice president global accounts, Wendy’s, Chick-fil-A and Arby’s. In her new role, Veder will focus on marketing initiatives including strategic direction, product line management, business development, customer service and delivering on our promise to our end-user customers. Veder has over 20…
Subway Honors Manitowoc Foodservice
Two awards presented to Manitowoc at the Subway chain’s annual convention. At the Subway restaurant chain’s annual convention held in San Francisco in July, Manitowoc Foodservice was the recipient of two distinguished awards that recognized excellence in customer service and innovation.
Food Fight at the Breakfast Bar
While convenience stores continue to battle QSRs for coffee sales, a new clash has ensued for the morning daypart as a whole. By: Erin Rigik, Associate Editor. Despite busier lifestyles, breakfast remains the most important meal of the day to most customers. The Food Channel’s recent breakfast survey found that 95% of respondents viewed their…
Choosing a Foodservice Model That Works
Is co-branding or a proprietary program the right choice for your chain? Retailers weigh in on what factors to consider before selecting a food brand. By: Erin Rigik, Associate Editor In today’s market, foodservice is crucial to attracting customers and maintaining strong sales. When adding foodservice, building a proprietary brand, co-branding and leasing space to…
Dunkin’ Donuts Looks to Grow In San Antonio
Franchise development seminar aims to draw candidates with foodservice experience. Dunkin’ Donuts, seeking to expand its presence into San Antonio, is planning a seminar in the city on Feb. 23 to discuss franchise opportunities brewing in the market. Dunkin’ Donuts’ development throughout San Antonio is part of a steady and strategic growth strategy, which includes…
Taking Back Breakfast
Hot Stuff Foods has launched an initiative to help retailers “Take Back Breakfast” from the QSR competition. “Fast food restaurants have amped up their efforts to take the traditionally strong breakfast business from convenience stores,” said Craig VanHyfte, vice president of marketing for Hot Stuff Foods. “And Hot Stuff Foods is arming our retailer partners…