didnt make it to vegas

Let CSD share some of the NACS Show highlights. The saying goes, “What happens in Vegas, stays in Vegas.” That is unless you’re a category manager who waited patiently to attend the NACS show in Sin City after it was delayed two weeks and relocated from its original host city,New Orleans, as a result of

didnt make it to vegas

Let us share some of the highlights with you. Didn’t make it to Las Vegas for the NACS show? Here’s a sampling of highlights from the show floor: Robbie Mfg. (www.robbiemfg.com) provides “grab and go” packaging for hot and cold foodservice items. 7-Eleven is using Robbie-made pouches in a market test of buffalo wings in

valero sings a new tune

With the holidays right around the corner, San Antonio, TX-based ValeroEnergy Corp. has introduced several new in participating Valero Shamrock CornerStores, making holiday shopping that much more convenient for customers. Theproducts include a new line of Texas-themed music CDs, a variety of popularvideo games and a selection of blockbuster movies. In nearly 600 of its

give them what they want to give

This holiday season the name of the game is convenience. With that inmind, more and more consumers are putting an end to the frenzied shopping thattraditionally accompanies the holiday season. Instead, shoppers are opting forgift cards purchased at the checkout line at local grocery, drug or, yes, conveniencestores. Gift cards accounted for more than $17

a conversation with jim keyes

Jim Keyes, who recently stepped down as president and CEO of 7-Eleven Inc., is as passionate about growing people as he is about growing merchandise sales. While leading a franchise-based company for two decades comes with its share of challenges, it also comes with many rewards, especially relating to people development. A tireless advocate of

at 7eleven the customer is king

A recent Convenience Store Decisions study of convenience store customers and their shopping habits showed that 7- Eleven truly is America's preferred convenience store. Customers listed several reasons for their fondness of 7-Eleven, ranging from proprietary products like the Slurpee, to the people behind the counter, to the consistency from store to store. What also

mapping out a plan

When eyeballing the top line, retailers won’t confuse maps with tobacco or packaged beverages anytime soon. But this segment deserves the respect it might not be getting. Americans continue to amass near large cities—but they also have begun to poolin many smaller, traditionally rural towns. Take Atlanta and Asheville, NC,for example. Since 2000, the 10-county

Moving in Moving up

Retailers stir up new business by targeting “new movers.” Since opening Smith’s Service Center (Lancaster, PA) in 1979, John Smith had tried advertising in the Yellow Pages and utilizing the Welcome Wagon service to ferret out new customers, but he’d experienced limited, immeasurable results. “There were seven similar businesses to mine in the Welcome Wagon

schools in

Having a tough time finding work to attract the college-age crowd? You couldalways just have them reimagine your company. Recruiting college-age kids to work in a c-store environment remains a challengefor most of the industry. But Jr. Foods (Jonesboro, AR) has found a unique wayto get students from the University of Arkansas “working” for the

sheetz flies high in raleighdurham

Board members of North Carolina

making connections

Hey, what do you call it when a group of executives from financial servicesfirms spends the night at a bed and breakfast? (Sounds like a joke, but it isn

shrinking loss at thorntons

Thorntons Inc. (Louisville, KY), which operates more than 150 stores in fivestates, has rolled out ShrinkTrax from loss-prevention solutions provider TraxRetail Solutions (www.trax-usa.com) following a successful pilot. ShrinkTraxis a proactive loss prevention solution guaranteed to prevent cashier and vendor-relatedshrink before it happens. Intelligent data mining technology analyzes data pointsthroughout the store, arming store managers with

riding the right horse

Retailers trim energy costs by investing in building-control systems geared specifically for their stores Checking the fence line? Use a quarter horse. Entering the Preakness or theKentucky Derby? Saddle up a thoroughbred. Plowing the field or pulling a heavyload? Enlist a draft horse. And a Morgan is just right for pleasure riding.The point is, using

Thumbs Up for Biometric Check Cashing

Roughly 610,000 consumers are using Paycheck Secure (www.paychecksecure.com ), BioPay’s biometric payroll check cashing system, at more than 400 retail locations throughout California. To date, Golden State retailers have cashed more than 5.8 million checks, totaling $2.7 billion, through Paycheck Secure since its launch in 2001. An additional 57,000 individuals in Arizona, Utah and Nevada

should you add to your ad budget

Advertising is a severely underutilized tool for convenience retailers, according to one industry guru. So, how much should you allocate for your ad budget—and where should you invest it? Each year, convenience retailers spend an estimated $300 million in advertising.That sounds like a lot of dough, but John Matthews, president of marketing consultingfirm Gray Cat

Building Fanatics at Retail Level

Every element of the National Convenience Store Advisory Group’s Fall Conference was designed to help retailers turn customers into fanatics about their brands. How do you motivate your stores (and staff) to peak performance? How do you get to the next level of sales and profitability? The answer may lie in developing a closer connection

realationship

A new study reveals that customers are ready to take their relationship with your stores and employees to a new level. Are you? Kathy (not her real name) is a grandmother in her late 40s who recently movedfrom an apartment in Scottsdale, AZ, to a house in Phoenix. “So I don’t havemuch connection to my

gottahava new ad campaign

Wawa Inc. (Wawa, PA) has unveiled a new campaign “gottahava Wawa” for billboards, transit ads, radio and in-store promotions. Wawa hired Richards Group, which counts QSR chain Chick Fil-A and QuikTrip Inc. among its clients, to spearhead the campaign. The campaign started with billboard and transit advertising, then moved into radio and newspaper ads. Customers

simplifying contract management

Amphire Solutions (www.amphire.com ) has introduced Amphire Reconcile, a hosted, Webbased solution that gives retailers the ability to ensure compliance of contracts and rebates with trading partners and streamlines workflow for greater profitability. Trading partners using Reconcile would collaborate online—in real time—to create, store, edit and manage contracted prices and rebates. Reconcile is centered on

chevron goes the extramile

Chevron Corp. (San Ramon, CA) has opened 43 ExtraMile Convenience Stores in the Seattle market. The stores feature a fresh look, healthier snacks and premium coffee, as well as easy access to chilled waters, energy drinks and more appetizing to-go food options. The ExtraMile stores opened throughout the city this summer to develop a potential

flu shots at walmart

In-store health clinics are spreading like the common cold to a rising number of major drugstore and hypermarket chains, including Wal-Mart Stores Inc., CVS Corp. and Rite Aid Corp., according to a Wall Street Journal report. These clinics offer routine medical services such as strep-throat tests, sports physicals and flu shots, charging $25 to $60

csd names 7eleven 2005 chain of the year

Nation’s largest chain honored for culture of innovation. Convenience Store Decisions has named 7-Eleven Inc. (Dallas, TX) its2005 Convenience Store Chain of the Year. The award recognizes convenienceretailingexcellence in marketing and merchandising, operating efficiency and severalother key areas, and is based in part on feedback from industry professionals. “We are especially honored to receive this

whos afraid of the dark

If the “Monster” Blackout of 2003 taught retailers anything, it’s toprepare for the worst. During that blackout, which affected much of the EastCoast, Ohio and parts of Canada, retailers tried to go on with business as usual—oras well as they could in the dark (see Black Knights, p. 16, Sept. ’03).And as Hurricane Katrina has

club house

Independent marketers have the ability to buy like the big boys. Karen McGuire regards Doug Van Zee, a retail consultant for CHS Inc.,as a key person in her life. As general manager of two Cenex branded locationsin Mitchell, SD, McGuire doesn’t have time to chase down the best deals forher stores. But since she joined

the new new normal

The images we see and stories we hear run the gamut, from disturbing to redeeming. America

css.php