Gaskins Joins Rutter’s as Chief Engagement Officer

By John Lofstock, Editor Following the retirement of its long-time Chief Customer Officer Jeff Leedy, Rutter’s Farm Stores has hired industry veteran Derek Gaskins as chief engagement officer, CSD has learned. Gaskins has an extensive background in marketing for both retail and consumer packaged goods companies, and spent two years as the vice president of

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NACS Leadership Tackles Retail Challenges with Real Time Solutions

Customer engagement, the future of payment technologies, alternative fuels and the new legislative landscape highlight the 2013 Leadership Conference in Miami. By John Lofstock, Editor Convenience store retailers not in touch with the needs of their customers risk far more than losing repeat business and sales. They risk extinction as customers gravitate toward chains that

Peter Tedeschi accepts the Chain of the Year award from Matt Thornton.

Team Tedeschi Brings Home the 2012 Chain of the Year Award

In front of nearly 300 convenience store industry retailers and suppliers, Peter Tedeschi, president and CEO of Tedeschi Food Shops, accepted Convenience Store Decisions’ 2012 Convenience Store Chain of the Year award at a banquet in Las Vegas. Tedeschi’s is CSD’s 23rd Chain of the Year winner, the oldest and most prestigious award offered in

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NACS Names Five New Retailer Members to Board of Directors

NACS announced the election of five retail members to serve on its Board of Directors. The new Board members assumed their positions during the NACS Board of Directors meeting at the NACS Show in Las Vegas. The NACS Show is ranked one of the 50 largest annual tradeshows in the U.S. The NACS retail members

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Get Ready for The NACS Show

By Jim Callahan With the 2012 NACS Show now just days away, here are some tips, thoughts and reminders to enhance your NACS Show experience. Beyond the night life, parties, shows and the glitter of the Las Vegas lights lies, by far, the best and most comprehensive trade show and conference in the industry for

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NACS Expands Global Partner Program

Through its Global Partner Program, NACS brings together international retail and supplier members to help foster and leverage relationships across various regions of the world. NACS has selected The Murphy Group LLC to serve as its relationship partner for Central and South America as part of its expanding Global Partner Program. The agreement will allow

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Credit Card Security And PCI: Where Do We Go From Here?

When it comes to data security, all retailers need to be prepared for the worst scenario, but that can’t happen if they aren’t aware of PCI requirements and the severe consequences that can result from a data breach. By John Lofstock, Editor When security breaches make the news, the typical victims are retailing giants, such

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Cumberland Gulf Group Opposes Settlement With Visa And MasterCard

“We support bringing real competition and transparency to the credit card market, and this proposed settlement clearly fails to meet this objective,” says Ari Haseotes, president and chief operating officer of Cumberland Farms Inc. The Cumberland Gulf Group opposed the proposed settlement of longstanding antitrust litigation between retailers and the credit card industry. The proposed

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Atlas Oil Names New Executive Vice President Of Retail Operations

Atlas Oil chooses James Fiene to serve on its company’s executive team. Atlas Oil named James Fiene as its new executive vice president of retail operations, and a member on the company’s senior leadership team. Fiene served as the chief operating officer for Open Pantry since 2003. During his time at Open Pantry, Fiene transformed

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Reichel Foods Inc. Recalls Products From C-Stores

A foodservice company recalls a limited number of its snack and lunch products to protect consumers from possible Lysteria cases. Reichel Foods Inc., a healthy snack food company based in Minnesota, issued a voluntary recall for a variety of its products. NACS released a report that said several of the company’s products have the potential

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Food Sales Make Up For High Gas Prices In Today’s C-Store Market

“Food is the future of (the c-store) industry,” says Jeff Lenard, NACS vice president to The Gazette, an Eastern Iowa newspaper. Food sales accounted for 16.9% of a record $195 billion of in-store sales at convenience stores in 2011, according to the National Association of Convenience Stores (NACS), which means many c-store chains have been

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Mr. Zip Convenience Stores Acquired

The Mr. Zip convenience store chain, operator of 16 stores along the I-75 corridor between Knoxville and Chattanooga, Tenn., was acquired today by Textron Energy, a subsidiary of Classic Star Group of Ft. Worth, Texas. Terms of the deal, which includes the 16 stores and a wholesale fuels business, were not disclosed. Classic Star Group

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NACS Praises New Menu-Labeling Legislation

The legislation “sets realistic requirements for how businesses are classified under these regulations,” said Jeff Miller, former NACS chairman. The National Association of Convenience Stores (NACS) hailed legislation introduced yesterday, the Common Sense Nutrition Disclosure Act, as a thoughtful approach to providing the necessary flexibility and understanding of convenience store foodservice operations. “This legislation will

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Political Debate Set For NACS Show Closing Session

Democrat Howard Dean and Republican Rick Santorum to debate issues impacting the industry. A political debate between Republican Rick Santorum and Democrat Howard Dean is set for part of the NACS Show closing general session on Oct. 10. “NACS Show attendees will get an insider’s perspective into the political process and what to look for

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NACS Refuses To Accept Proposed Antitrust Settlement With Visa And MasterCard

“NACS does not accept this proposed settlement, and we reserve the right to fight it if other class representatives do accept it,” says Henry Armour, NACS president and CEO, on the proposed settlements between merchants and credit card companies. NACS rejected the proposed settlement of antitrust litigation between merchants and the credit card industry. NACS

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Combating C-Store Theft

Typically, convenience stores can experience a few gasoline thefts a week. But when prices increase, some stores see several gas thefts a day. By Howard Riell, Associate Editor When times get hard, thieves get industrious and innovative. The response by convenience store operators must be twofold: extensive background checks on potential employees to weed out

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Supreme Court Upholds Health Care Law

“The Court’s decision to keep in place employer mandates will place significant burdens on nearly 40% of our industry and put these businesses at a substantial competitive disadvantage,” says NACS chairman. The Supreme Court upheld President Barack Obama’s 2010 health care law Thursday, June 28, 2012, MSNBC Online reported. The ruling allows the government to

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Wayne Introduces Wayne Helix Family of Fuel Dispensers

Fuel dispenser line emphasizes design, security and advanced technology. Wayne, a global innovator of fuel dispensers and technologies, has announced the arrival of the Wayne Helix fuel dispenser line, emphasizing intelligent design, transaction security and advanced technology. Wayne developed Helix as the result of extensive research working closely with customers, retailers and users from around

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Flexibility Fuels Chicken

America’s passion for poultry is translating into greater opportunities for c-stores to strengthen their foodservice presence across all dayparts and provide destination-worthy products with high perceived customer value. By Marilyn Odesser-Torpey, Associate Editor Whether prepared plain or fancy; fried, broiled, roasted, grilled or baked; in tenders, strips or “popcorn” bites, chicken has universal appeal, said Dr.

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Tedeschi Food Shops Named CSD’s 2012 Chain of the Year

A new store design, a dazzling foodservice program and outstanding customer service earns the Massachusetts chain the convenience store industry’s most prestigious honor. Few companies can match the rich tradition and deep roots Tedeschi Food Shops has planted in the convenience store industry. In business since 1923, the company’s nine decades of service in the

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Leveling The RYO Playing Field

In recent years, roll-your-own tobacco machines have surfaced at various retail locations putting convenience stores at a competitive disadvantage on price. By Howard Riell, Associate Editor America, and in particular its lawmakers, remains caught in a love-hate relationship with tobacco. That push-pull has resulted in very well-publicized attempts to dissuade Americans from using tobacco, or

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Understanding Today’s Tobacco Customers

MSA and Paradigm Sample, in partnership with Convenience Store Decisions, examine the purchasing habits of adult tobacco consumers at U.S. convenience stores. By Trish Temmerman, Management Science Associates, and John Lofstock, Editor. The tobacco industry continues to face challenges on multiple fronts, namely ongoing legislative initiatives and the ever-present high rate of taxation. These persistent

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Jiffy Mart Welcomes Dogs To The C-Store

Jiffy Mart partners with All Paws of CCSI International Inc. to give customers at one of its stores pet-washing services. Some Jiffy Mart customers can take their pets with them on their next stop since the company expanded its services to offer a self-serving pet wash station at one of its stores. The Jiffy Mart

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NACSTech, PCATS To Team for 2013 Convention

NACSTech, an event that brings together c-store and fuel retailers and supplier IT professionals, kicked off May 21 in Nashville at the Gaylord Opryland Convention Center and concluded today, May 23. At the conclusion of the event, came an announcement that next year’s technology convention is set to look quite different. NACS, the Association of

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Drive-Throughs Help Coffee Sales

More convenience store chains and fast-casual restaurant chains add drive throughs at their stores, which helps with the sale of coffee. The fast-food drive-through concept now covers the world of designer coffee, convenience stores and fast-casual chains such as Panera Bread. Drive-through sales are growing after the economic recession. Sales increased 3% in 2011, and

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