Jeff Miller, president of Miller Oil Co., became engaged with NACS for two simple reasons: “I wanted to build a better business and I wanted to make friends in an industry that I am passionate about,” he said in his NACS Show Closing General Session on Friday. At the conclusion of the NACS Show, Miller…

Engagement, an overriding theme of the NACS Show, was clearly the dominant theme of NACS Chairman Jay Ricker’s Opening General Session address on Oct. 6 at the NACS Show. Ricker encapsulated his past year as chairman with three stories about engagement: with the media, with customers and with elected officials. The first story related to…

Building on 7-Eleven’s successful “Stop Unfair Credit Card Fees” consumer petition campaign, convenience store operators joined with U.S. Representatives Peter Welch and Bill Shuster to deliver an additional two million new customer signatures collected during the NACS “Stop Unfair Swipe Fees” campaign, which is asking Congress to put an end to unfair, hidden credit and…

Here’s an entirely plausible scenario: At around 8 a.m. on a weekday, customers are lined six deep in front of the only open register at your suburban convenience store. The line has screeched to a halt because a deliveryman running late has flanked the clerk at the register and asked her to sign off on…