New Products, Fuel Dispensed Beverages

The cold frozen dispensed category is undergoing some major changes these days, with many c-stores adding milkshakes and even energy slushees to their offerings. The additions continue to make the cold and frozen dispensed category one of the hottest in the convenience store industry. “We’ve had great success with using energy drinks like Monster, Rock

Role of Technology Expanding

Whether it’s PCI compliance, overcoming high credit card fees or getting more out of a current point-of-sale (POS) system, investing in technology has never been more important for c-stores. With PCI compliance deadlines looming, many operators are still not up to speed on what they need to do, or how to do it. The Payment

The Many Hats of a Marketing Manager

As the sales and marketing manager for Jaco Oil Co., which runs 53 Fastrip stores in California and Arizona, Fred Faulkner’s job is a busy one. Faulkner holds the responsibility of buying for all categories, selecting in-store equipment from deli cases to fountain machines, shaping the deals for purchases, creating the point-of-sale for promotions and

Competition Heats Up for Coffee

Did You Know? Data released by the National Coffee Association shows the market penetration for coffee has surpassed that of soft drinks, reversing a 20-year pattern. Fifty-seven percent of American adults drink coffee daily versus 51% for soft drinks. Coffee drinking among 18-24 year-olds also jumped 6%, the fourth year in a row for such

Tracking the Trends

An otherwise tough year for convenience stores was balanced out by strong retail fuel margins from the unprecedented drop in wholesale fuels prices during the fourth quarter of 2008, according to National Association of Convenience Stores’ (NACS) 2009 State of the Industry report. However, credit card fees continue to take a toll on industry profitability.

Dipping Into New Profits

In a market plagued by high taxes, declining gross margin profits on cigarettes and the likely possibility of FDA restrictions on tobacco, retailers more than ever need to manage the tobacco category more closely. It’s no secret that the smokeless category has been growing, with big year-on-year gains in new product sales, flavors and line

New Products Power the Roller Grill

Tough times call for creative measures. The stagnant economy and hefty cigarette taxes have more c-store chains expanding their foodservice segments and adding more roller grill items to provide a greater array of hot food options at a value price to sustain loyal customers. “Customers automatically associate c-stores and roller grills. It’s been a source

C-Store Food Sales Get Healthier

Convenience retailers are increasing their share of healthy, fresh food sales, according to industry observers, who noted convenience outlets and big boxes are also gaining share at the expense of grocery stores. Though fresh and prepared foods offer high margin rings, c-store retailers should be certain they are truly ready to do food preparation before

Taking Convenience to a New Level

The milkman is making his rounds in Mountain Top, Penn. Good2Go is enhancing its convenience offering by providing residents the option of having fresh, all-natural and organic products delivered directly to their front doors. When partners Awais Ahmad, V.J. George and Thomas Job opened the store in September 2008, they had no idea how popular

Pizza Palates Changing

Fast Facts About Pizza • Americans eat approximately 100 acres of pizza each day, or about 350 slices per second. • Pizza is a $30 billion per year industry. There are approximately 69,000 pizzerias in the U.S. Approximately three billion pizzas are sold in the U.S. each year. (Source: Blumenfeld and Associates) • Pizzerias represent

The Coffee Battle Brews

Convenience store operators need to focus on meeting consumer demand for a quality cup of coffee as McDonald’s, Dunkin’ Donuts, Starbucks and Caribou all announced plans to step up their brew programs to reel in consumers during a tough economy. About 54% of the adult population in the U.S. classify themselves as coffee consumers, according

Harm Reduction: The Voice of Reason

Despite all the naysayers, safer tobacco products are a reality convenience  store owners should embrace. Great strides have been made within the last year to introduce new tobacco products that would, from my perspective, reduce harm when compared with traditional cigarettes. I must say, though, that I would have never thought the quest for harm

Things I Learned on the Way to the Convenience Store

The term “blessed” is trite but, in this case, true: My journey through the convenience store industry has seen me blessed with the friendships of so many special people. More than a few of them fit the mold reserved for greatness. I’d like to share some of the wonderful wisdom I’ve learned from them.

Concerns Abound for Cigars

The war over tobacco taxes to pay for an expansion of the State Children’s Health Insurance Program (SCHIP) ended on February 4 when Congress passed the Senate’s version of the bill and new President Barack Obama signed it into law. What that means for c-store operators who sell cigars in an era of a rough

Growing Snack Sales

Sunflower seeds, which have quietly built a loyal following both as planned and impulse purchases, are garnering more shelf space these days as c-store retailers expand this category. Randy Adams, buyer for Huck’s Food and Fuel in Carmi, Ill., found that sunflower seeds have proven so popular that when he recently completed a nuts and

Foodservice Boosts Retail Growth

Not doing foodservice? Then you better start thinking about it. That was the key message from a host of retailers, consultants and foodservice experts as CSD presented its 2009 Foodservice Webcast Series. In fact, just having food items is hardly enough. Chains need to invest in specialty fare and ethnic cuisines in order to differentiate

Driving Car Wash Sales

Doggy Drive Throughs One of the faster growing car wash trends is the do-it-yourself dog wash, which appears largely driven by financial considerations on the part of dog owners. No wonder: With dog grooming salons charging anywhere from $25 to $100 to bathe Fido these days, a $5 or even $10 self-serve alternative is a

Prepaid Cards: The Sky’s the Limit

Prepaid cards have been used in the U.S. for about 20 years, and forward-thinking marketers continue finding new ways to use and promote them. This is a boon for convenience retailers, many of whom have been instrumental in growing the category. Prepaid cards were invented in Europe in the mid-70s when Italians found themselves short

A Call to Action

Of all the issues I’ve worked on at Convenience Store Decisions, this month’s issue stands out for the sense of urgency conveyed throughout the numerous stories. Beginning with Bob Gatty’s outstanding cover story on the opportunities in the candy category to PCI compliance, Hispanic marketing and emerging tobacco trends, retailers are being challenged at every

Understanding the Hispanic Market

Describe your perfect customer.  No doubt it would be someone who shops at convenience stores more often, spends more money during each trip and buys across more categories. According to the Greenfield Online/Mintel Hispanic Consumer report, you have just described the Hispanic consumer market. As the current recession continues to put a strain on retailers,

Sweet Opportunity

By Bob Gatty, Contributing Editor If manufacturers, distributors and convenience store retailers would embrace some basic changes and work more closely together, they could realize a potential bonanza of hundreds of millions of dollars in new profit, according to a new joint industry study. That is the message of the soon-to-be released “Convenience, Candy &

The Singers Strike Gold

The third time is indeed the charm for Bill and Loretta Singer, who own and operate Singer’s Chevron just outside the Oregon border in Walla, Walla, Wash. In 2006, the Singers were presented with Chevron’s “Customer First” bronze award. In 2007, they took home the silver. And, for 2008, they finally laid claim to the

Healthy Trends in Kids’ Candy

They came, they saw, they tasted. Dozens of children, ages 8-13, were invited to become junior candy buyers by sampling various candies at ECRM’s Confectionary Efficient Program Planning Session (EPPS) in Dallas. The junior candy buyers were given an inside look at the confection industry from retail buyer attendees that included convenience stores and cross-channel

Handee Marts Garners Ethics Award

Don’t think customer service makes a difference? Handee Marts’ President and CEO Mike Triantafellou would disagree. Handee Marts, which operates 67 7-Eleven convenience stores in Pittsburgh, was honored recently with the Pittsburgh Business Ethics Award (PBEA), presented by the Pittsburgh Chapter of the Society of Financial Service Professionals, in conjunction with the David Berg Center

Staying Competitive in a Tough Economy

A moribund economy is not the best time to take over as a category manager in charge of identifying what customers will spend their money on, but Pat Zelechoski is up to the challenge. Zelechoski, named category manager for NOCO Energy Corp.’s 31 NOCO Express convenience stores in the Eastern New York, will take on

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