loss leaders

New technology convinces Town & Country and WESCO Inc. that slashing losses can be just as profitable as growing sales. About three years ago, WESCO Inc. (Muskegon, MI) implemented its "Churn Busters" program as a means of slashing turnover. The savings gained from the program—the company reduced its turnover by 50% in just one year—

numbing the sting

Due to a zero-tolerance policy Terrible Herbst instituted about three years ago, George Philpott has had to witness the termination of an hourly employee that served the company for 18 years, as well as a store manager that worked there for seven years. He’s seen some good people leave in tears after violating the stringent

paying a premium

Healthcare costs are on the rise nationwide. Self-insured Sheetz takes a committee-based approach to curtailing healthcare expenses. During the past five years, businesses across the country have seen health benefits costs jump an average of 14% per year. As a result, companies are making tactical moves to help stop the bleeding, so to speak. Whether

human resources

Gain a tax break There are thousands of dollars in tax credits available to small-to medium-sized businesses for hiring people that are more difficult to employ or for locating businesses in areas where the government wants to revitalize economic growth. Only one in 800 businesses actually claims the credits they are due, leaving $4.2 billion

building a community

Assisting people in need customers and co-workers has become a fundamental part of KWIK TRIP’S culture. by Bill Donahue, Editor For many Kwik Trip co-workers, it’s never too cold to go swimming if it’s for a good cause. Kwik Trip is very active in its support of Special Olympics of Wisconsin. The company was instrumental

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