Because major shifts in the economy have created unparalleled effects on the labor market, Convenience Store Decisions and Humetrics Inc. collaborated on our first ever human resources study in order to help convenience store owners understand the actions those in our industry are taking–or planning to take–in the coming months. An in-depth survey asked more…
Onboarding: The Key to Valued Employee Retention
Branding, corporate identity and corporate image are just a few of the buzzwords the folks in the marketing department use to describe the basic building blocks of a comprehensive business development plan. What these terms have in common is that they’re all about communications. Simply put, as every convenience retailer knows, the world won’t beat…
Vote for Convenience Store Decisions’ Power 25
It time once again to vote for Convenience Store Decisions’ Power 25! The Power 25 recognizes industry pioneers, association executives, lawmakers and other influential figures that shape the way the convenience store industry operates. These prominent leaders are being selected for the lasting contributions they have made to the convenience channel and the impact their…
Recruiting Top Employees
In the third and final part of Convenience Store Decisions’ recent Foodservice Webcast Series, human resources expert Mel Kleiman, president of Humetrics, talked about “tips for finding and retaining outstanding employees” and polled meeting participants as to where their best employees come from. Not surprisingly, the majority of Webcast attendees reported that employee referrals generate…
The $10 Test
Mel Kleiman offers the $10 test: Give your applicant a $10 bill and tell him to buy something in the store—a sandwich, a fountain drink, anything of his choosing—and ask him to return the next day with an assessment of the experience. The applicant will do one of three things: • Take the $10 and…
You Don’t Have a Turnover Problem?
Most employers in the convenience store industry think they have a frontline employee turnover problem and, heaven knows, the research surveys seem to confirm your thoughts. According to a Bureau of Labor Statistics survey in February 2008, 78% of 16- to 19-year-olds and 54% of 20- to 24-year-olds had a tenure time of 12 months…
Retention of Frontline Employees
» More careful selection in hiring (57%) » Better compensation and benefit (50%) » Tuition reimbursement (47%) » Improved training programs (45%) » Better orientation programs (39%) » Adoption of a casual dress code (38%) » Flexible hours and schedules (33%) » Providing health insurance (29%) » Exit interviews (28%) » Profit-sharing (17%) Source: The…
Corralling the Customers
There’s little debating the sort of purchase Buffalo Bill Cody would make these days if he could ramble into one of the southwest Missouri corner stores that brandish his name. “He seemed like a beef jerky kind of guy to me,” Curtis Jared, president and CEO of Cody’s Convenience Stores, said of the cowpoke-turned-entertainer who’s…
Dead River CEO Retires
P. Andrews Nixon, the head of the largest distributor of residential heating fuel in New England and the operator of the Dead River chain of 20 c-stores in New England, has retired after 35 years, Mainebiz.com reported. Dead River, of Portland, Maine, was founded in 1909 and employs 1,000 people. The company operates a chain…
The New Face of Fuel?
Gas Station TV has whittled its pool of contestants to 10 in the ongoing hunt for a new face to anchor GSTV Network’s lifestyle segment, the company said. “We are blown away with the extremely talented, diverse group of individuals competing in this contest,” said David Leider, CEO of GSTV. “As advertising media evolve, from…