former employees file suit against caseys

Two assistant managers claim the chain owes them for unpaid overtime. Ankeny, Iowa-based Casey’s General Stores Inc. was named in a federal lawsuit with two assistant managers claimed the company refused to pay them overtime. The lawsuit, filed in U.S. District Court in Sioux City, seeks class-action status to compensate anyone who worked as an

how to get employees to play by the rules

The best way to ensure cooperation is to have rules that make sense. by Mel Kleiman ____________________________________________ Every time I leave for a speaking or training engagement, I take the same route to the airport and, 98% of the time, in the same spot, parked on the same side of the freeway, I pass the

valero tightens its belt

More than 100 retail managers released into early retirement. Valero will be releasing more than 100 managers on the retail end of its operations. The released managers, if they worked above the store level, will be offered early retirement. There are a total of 130 candidates eligible for early retirement, according to Valero spokesman Bill

decisionmakers

VeraSun Energy Corp., the nation's second-largest ethanol producer, announced two additions to its management team. Bob Antoine willmove into his new role as senior vice president ofhuman resources, bringing more than 25 years ofexperience to the position. Peter Atkins alsojoins VeraSun as the new vice president of mergers and acquisitions. He will be responsible for

tomorrows success begins today

The time to create a winning game plan for attracting and retaining top employees is right now. I’ve been talking with two friendsabout the possibility of running theChevron Houston Marathon together this January. We kicked the ideaaround for a couple of months, butdidn’t actually sign up. When I finally checked out the raceinformation online, our

grabandgo dollars

From small operators with space and labor limitations to larger chains with food at the forefront, the grab-and-go segment has these retailers turning tasty profits. Food has always been a cornerstone of the overall offering at Casey’s General Stores. The made-fromscratch pizza program has become the calling card across its 1,423 stores, which has evolved

chevron gets fresh

New imaging program transforms the forecourt with a colorful array of bright lights and warm, friendly graphics. Amateurs work until they get it right. Professionals work until they can’t get it wrong. It’s this philosophy that is driving Chevron to display its professional prowess as it prepares for the nationwide rollout of its Image Refresh

wawa focused on the future

Known for its fresh food and friendly service, the Pennsylvania chain is fast becoming a top fuel marketer in the mid-Atlantic. Though a regional operator with 556 sites in five mid-Atlantic states, Wawa’s reputation as a top operator spreads from coast to coast. The stores are noted for their freshly prepared hoagies, coffee, competitively priced

turning around turnover

Hiring the right employees from the get-go. By David Hyatt, Contributing Editor When turnover is reduced and retention is the norm, retail businesses thrive.If an operator can find a sure-fire way to identify job applicants who are ableto do the job and actually be happy on the job, many later attempts at increasingstaff retention will

automated hourly hiring systems

Remember “Blast from the Past,” the 1999 film starring Brendan Fraser? After a nuclear war scare in the 1960s, young Brendan lives in the family bomb shelter with his mom and dad for 30 years. When he finally ventures out into Los Angeles for food and a ” nonmutant” wife, it becomes a hilarious “fish

minimizing workplace injuries

Working with insurance companies, many convenience store chains are reducing accidents and other losses, while reaping savings on insurance costs. On days when rain or snow is forecast for the Texas panhandle region, the managers of all 66 Toot ‘n Totum convenience stores receive early-morning e-mails reminding them to put out “wet floor” signs, mop

unlimited potential

By Kate Quackenbush, Managing Editor While everyone talks a big game about livingand eating healthier, Don Hamberger knowsthat consumers still love to treat themselves.Candy represents the fourth most profitablecategory at La Platta, Md.-based Dash In Food Stores, behindcigarettes, foodservice and coffee. Confections are up 3.5%from last year, on top of 6% the year before, and

the 5 firsts of hourly employee retention

With the labor pool shrinking sources of new hourly recruits are drying up. First impressions are lasting. Newly hired, hourly employees are not. Before they’ve been on the job just six months, more than 50% are gone. Some were probably not a good fit for the job in the first place, but some productive, dependable,

destiny finds a way

Wayne Moser, Town Pump Food Stores Wayne Moser studied electrical technology with the hopes of gaining employment in the oil fields in Western North Dakota or Eastern Montana, where he had always dreamed of moving. Unfortunately, the oil boom era was slowing down just after his college years, which made it difficult to find employment

campus competition

From coast to coast, colleges and universities operate campus convenience stores, offering everything from entres to organics— and, they say, they’re not in it for the money. Forget Ramen noodles and those little boxes of cereal that wouldn’t satisfy a baby’s grumbling stomach. The college convenience store has evolved into much more. Consider Harvard University,

actions speak louder

How you present information determines how well training works. What Employers Are Doing More careful employee selection 57% Better compensation & benefits 50% Tuition reimbursement 47% Improved training programs 45% Better orientation programs 39% Casual dress code 38% Flexible hours & schedules 33% Providing health insurance 29% Conducting exit interviews 28% Profit-sharing 17% What Employees

problem solver

Tom Newbould graduated with an accounting degree, but after crunching numbers for six months at BP as an auditor, he realized his career aspirations just weren't adding up. Newbould began working for the British powerhouse during college, but he had his sights set on the retail marketing side of the business. So he paid his

clutch player

By Kate Quackenbush, Managing Editor Mike Leake may have had eight years of experience servicing convenience stores while working for Frito Lay and then McLane Grocery Distribution as a DSD sales representative, but it wasn't until DesMoines, Wash.-based Emanuel Inc. recruited him that he found a truly unique operation. Leake met owner Sami Said while

pitching in

Retailers, suppliers and distributors by the dozens stepped up to aid victims of Hurricane Katrina. Nearly 10 months later, many continue to help. By Ross Markman, Retail Relations Editor Hurricane Katrina may have struck New Orleans and the nearby Gulf Coast region, but there's no doubt that the deadliest natural disaster in U.S. history rippled

how to become a local hero

When disaster strikes, every one of us has the opportunity to act heroically. When disaster strikes, every one of us has the opportunity to act heroically. By Mel Kleiman, CSP Remember the old comedy/Western “Support Your Local Sheriff?” James Garner starred as Jason McCullough, a guy who runs out of money on his way to

6 questions to ask yourself before your next hire

By Mel Kleiman, CSP Just as you should consistently ask applicants questions that get you all the information need, so should you question yourself every time you consider hiring a new employee. These six questions will help glean valuable company information and ultimately save time and money. 1. Can we do this job differently or

shelter from the storm

The convenience store industry was hit hard by Hurricane Katrina, and many retailers are still recovering from the costliest natural disaster in U.S. history. Hurricane Katrina caused nearly $1 million in damages to a dozen Danny & Clyde’s convenience stores owned by Donna Cyprowski and Chris Rittiner, who took the chain’s reins from their fathers.

the cleanup continues

 By John Lofstock  When the National Association of Convenience Stores (NACS) released its State of the Industry report in April, we learned the state of the industry is good. Sales are up, profits are up and operating costs are down. But this hardly tells the whole story. Almost a year after hurricanes Katrina and Rita

cstores with no cashiers

The concept of tomorrow is being offered today. A CSD Staff Report For convenience store retailers, cashiers embody both the assets and the liabilities of running a cash-intensive business. Cashiers provide the face and the feel for store operations, but also the risk from cash and cash handling in the form of both internal and

decisionmakers

RetailerSpotlightAndrea Jackson, president and COO of Jacksons Food Stores, was chosen by Idaho Business Review as one of Idaho's "Women of the Year." She was honored because of her professional accomplishments, willingness to serve in volunteer organizations and to mentor other women. Jackson has risen from clerk to president and COO of Jacksons Food Stores,

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