“Cardtronics’ merchant sales team immediately strengthens its channel expertise with the addition of Lucia Crater,” says executive vice president. Cardtronics Inc., a global retail ATM owner, welcomes Lucia Romanello Crater — a sales executive with a 22-year record of success in the convenience store industry — to Cardtronics as the company’s new vice president of…
Quick Chek Named One Of The Best Places To Work
“Quick Chek’s true mission and core values revolve around operating as an outstanding place to work,” says vp of human resources. Quick Chek, which operates more than 125 food store locations throughout New Jersey and the southern New York metro area, has been named one of the Best Places to Work in New Jersey for…
Performance Reviews: All Pain, No Gain
Few activities in the workplace polarize like employee reviews. Some see them as subjective, one-sided and something companies should eliminate entirely. By Mel Kleiman, Contributing Editor. I despise performance reviews. In my 30-plus years of running a business, speaking and consulting, I’ve found that my personal distaste for performance reviews is shared by so many…
Manitowoc Announces Leadership Changes
Manitowoc Foodservice announces organizational changes to align with corporate strategies in support of its commitment to offer innovative equipment solutions to its customers throughout the foodservice industry. Effective immediately, Larry Bryce will become executive vice president of Refrigeration Solutions for the Americas. Companies reporting to Bryce include Manitowoc Ice, Multiplex, Servend, Delfield Custom Solutions, McCall,…
Couche-Tard’s Digital Signage Network Adds Bluetooth Connectivity
In 2011, some 1,400 Mac’s/Couche-Tard convenience stores in Canada are set to be connected by a digital signage network that includes bluetooth enabled technology, operated under a new partnership between Toronto-based iSIGN Media Solutions and Pinpoint Media Group, Mediacaster Magazine reported. Using iSIGN’s patent pending interactive advertising solution is expected to expand the advertising content…
Train to Retain
Convenience store turnover is staggering—100% is typical, and 200% is common among hourly retail employees. Yet, in a Fortune magazine survey of the most admired companies, “the single best predictor of overall excellence was a company’s ability to attract, motivate and retain talented people.” Training and preparing employees for advancement is one proven method for…
Coinstar Appoints Chief People Officer
Coinstar Inc. has hired Raquel Karls, a human resources and organization development leader, to fill the position of chief people officer. Karls starts her new role this week reporting to president and chief operating officer Gregg Kaplan. “We are delighted to have found an individual of Raquel’s caliber and experience to lead this very important…
Managing Packaged Beverages
New products and core beverages will always drive cold vault sales. So when is the right time—and how often does that right time come—for category managers to reset them? “We do cold vault resets twice a year, which means we’re making fairly minor adjustments all the time,” said Richard Ginther, category manager for Kum &…
The Economic Reality of Recruiting
Just 24 months ago, anyone who wanted a frontline, hourly worker’s job only needed a pulse to get hired. Now, we are faced with staggering unemployment, massive underemployment and tremendous job dissatisfaction. A new report releases from The Conference Board found that just 45% of workers in the U.S. were satisfied with their jobs, the…
Managing Employees in Tough Economic Times
In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR collaborated on their second annual human resources survey in order to provide some industry-wide insight into the actions others are taking—or planning to take—in the new year. The 2010 survey results include some…