circus act

Kwik Stop’s foodservice growth centers on Piccadilly Pizza. By John Lofstock, Editor It’s a circus atmosphere at eight of Kwik Stop’s 20 convenience stores and it has nothing to do with juggling clowns, a unicycle or the big top. Instead, what’s entertaining Kwik Stop’s customers at all three dayparts is Piccadilly Circus Pizza, the flagship

rhodes 101 is hot stuff

The Xpress foodservice program is creating sales opportunities not previously addressed by other food concepts. By John Lofstock, Editor Faced with mounting competition from fast-food operators, along with razor-thin fuel and tobacco margins, Paul Dirnberger knew the heat was on to develop a foodservice program that met customers’ demands for a quality offering that is

in loves with subway

The sandwich business is driving foodservice profits at Love’s Travel Centers. By John Lofstock, Editor Serving thousands of foodservice customers a day requires more than having the right location. It demands a commitment to service and quality and, most importantly, products customers want. “Foodservice is the biggest component of our business and SUBWAY is an

your foodservice future

I am working at my dining room table one morning in late February when I overhear a remarkable conversation taking place in the kitchen. Our two youngest kids, ages five and eight, are eating breakfast when suddenly the youngest, Jake, pipes up. "My cereal has whole grain," he announces to his sister. He can't read

targeting teens

A study by the NACS/Coca-Cola Leadership Council urges marketers to understand the range of categories purchased by the 14- to 20-year-old demographic. By Bill Bishop, founder and president of Willard Bishop, and Martha Russell, founder and managing partner of Clickin Research One of the most compelling things about teen shopping at convenience stores is that

white castles twopronged attack

Hamburger chain gains entry into the c-store industry through co-branded restaurants and frozen foods. By John Lofstock, Editor White Castle might not be a household name in the convenience store and petroleum industry right now, but give it a few more years and it might become the next brand customers crave. The Columbus, Ohio-based hamburger

the wild ride continues

Even at 25,000 stores, SUBWAY co-founder Fred DeLuca says there is plenty of room for the business to grow. By Jay Gordon, Editorial Director Fred DeLuca never intended to be a one-store wonder. “From the beginning we had a goal to open 32 stores in 10 years,” says DeLuca of the partnership he began with

good to great

Two experienced ’foodies’ share insights into what retailers need to do to get from here to there in the foodservice business. By Jay Gordon, Editorial Director Foodservice can be a significant differentiator for convenience retailers. It can elevate a good c-store offer and make it a great one, even a destination. But what specific strategies

are you serving your healthy eaters

Measuring customers’ lifestyle attitudes can help you make profitable decisions. A CSD Staff Report The employees of a bank branch office in Austin, Texas only have one choice when they’re in a rush for lunch— the convenience store across the street. That’s bad news for their health. “I’m pretty much limited to sandwiches and juice,

better people bring bigger profits

When you first think about hiring employees for foodservice, do you assume that applicants with previous experience serving food would be preferable to those who've never made a sandwich? If so, you're looking for the wrong thing, says two important players in the convenience store foodservice arena. High energy, a love of multi-tasking and good

saluting the industrys top suppliers

Convenience Store Decisions’ Reader’s Choice Awards honor the top performers in more than 20 in-store categories. “Honesty,” “integrity” and “committed to the industry.” These were just a fewof the glowing accolades industry-retailers had for their supplier partnersin Convenience Store Decisions‘ first annual Reader’s Choice Awards. “We consider our relationships with retail and wholesale partners to

washing away lost margins

The carwash has matured from an ancillary service to a major profit center that could easily exist on its own. Matthew Jadali has it all figured out. Operating his third different Mobil location in the past dozen years, like most convenience store owners, he’s doggedly battling the deterioration of gas margins. His weapon of choice:

Chew on This

Motivated by the growing deep-discount price segment of moist smokeless tobacco, Fas Mart is using premium products to drive volume and maintain store profitability. Since the late 90s convenience store retailers have experienced the rapid expansion of a deep-discount price segment, often referred to as the sub-price value segment, in the moist smokeless tobacco category.

championing technology

Jenny Bullard pinpoints trends that have shaped the industry and identifies new developments leading it into the future. Jenny Bullard is a portrait of the consumate professional company’s needs to grow business, and the industry as whole is benefiting. As a foremost authority on developing c-store technology solutions, Bullard has been actively involved in many

committed to convenience stores

A look at the Fina brand 16 Years (200 CSD Issues) Later By Jeff Morris President and CEO, Alon USA Jeff Morris, president and CEO of Alon USA, reflects on the growth of the Finabrand since the company was profiled in the inaugural issue of ConvenienceStore Decisions 16 years ago. After reviewing the article about

in brief

McLane: K&G, Brewer Oil re-up K & G Stores (Lone Tree, CO) has extended its service agreement withMcLane Co. Inc. (www.mclaneco.com).Michael Hayes, K & G vice president of sales and operations, said his company'srelationship with McLane has helped grow the business with good merchandisingand solid overall service. K & G has been a marketing leader

suppliers reflect on industry evolution

CSD survey finds marketing, communications and wireless technology are keys to unlocking future growth. By most accounts, 10 years really isn’t all that significant a span of time. But to suppliers of convenience stores, a decadeparticularly this past decadehas been monumental in the ongoing evolution of the c-store industry and the customers it serves. During

the power of one

One manager, one employee or idea can make a difference in customers’ lives. Every interaction has the potential to create positive and negative experiences. Some psychologists say that every day, more of us feel less effective than we used to feel. Even relatively minor things, such as trying to get through a voice mail system

our commitment to you

One of the key lessons I learned from one of my mentors in the publishing business is that it's not the job of a trade magazine editor to be smarter than anybody else (you can only imagine what a relief it was to hear that). Instead, our job is to know where to find the

the quest for excellence

CSD’s Chain of the Year Award may have seemed like a ’contrarian’ strategy in 1990. Now in its 17th year, the award program plays an increasingly vital industry role. The convenience store industry in 1990, to use a boxing analogy favored by us Philadelphians, looked a little like Rocky Balboa answering the bell for the

back to the future

CSD examines the financial hurdles the industry faced over the past 10 years, and how retailers will compete in the future. Since the first 7-Eleven opened its doors more than 75 years ago, the industry has served as a home for entrepreneurs and family-run businesses focused on meeting the everyday needs of busy consumers. Through

design to keep in mind

Retailers big and small would be wise to seek the help of professionals whencrafting a new store. Nice N Easy couldn't have achieved the results it haswithout help from an outside design firm. "Hooking up with Group Red kept us focused and gave us a new perspective,"says Nice N Easy President and CEO John MacDougall.

open pantrys upscale creations

Years ago, communities had little voice in whether a store would be built.But as markets grew more saturated, communities felt as though they were losingtheir identities. "Today, four or five people sit on a board and make the decision whether astore will be built," says Jim Fiene, senior vice president of Open Pantry FoodMarts of

designing a retail strategy

Keeping a close eye on competitors, and an even closer eye on the changing needs of customers, is the key to becoming a destination. The late ’90s brought a lot of changes to Bill Gordy’s Delmar, DE-based convenience store business. As he witnessed the beverage category explode with the introduction of new SKUs, he saw

csd brings retailers suppliers together at ecrm convenience conference

Nearly 300 attendees from 135 companies met in Los Angeles for one-on-one strategic planning sessions. Ed Roitz said he came to the Convenience Store Decisions/ECRM Convenience/Front End/Checkstand Conference with an open mind. By the end of the first day, he had an open wallet. That’s because Roitz, president and CEO of Fleming Petroleum Corp. (Pittsburg,Kan.)

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