Understanding the Hispanic Market

Describe your perfect customer.  No doubt it would be someone who shops at convenience stores more often, spends more money during each trip and buys across more categories. According to the Greenfield Online/Mintel Hispanic Consumer report, you have just described the Hispanic consumer market. As the current recession continues to put a strain on retailers,

Sweet Opportunity

By Bob Gatty, Contributing Editor If manufacturers, distributors and convenience store retailers would embrace some basic changes and work more closely together, they could realize a potential bonanza of hundreds of millions of dollars in new profit, according to a new joint industry study. That is the message of the soon-to-be released “Convenience, Candy &

The Singers Strike Gold

The third time is indeed the charm for Bill and Loretta Singer, who own and operate Singer’s Chevron just outside the Oregon border in Walla, Walla, Wash. In 2006, the Singers were presented with Chevron’s “Customer First” bronze award. In 2007, they took home the silver. And, for 2008, they finally laid claim to the

Healthy Trends in Kids’ Candy

They came, they saw, they tasted. Dozens of children, ages 8-13, were invited to become junior candy buyers by sampling various candies at ECRM’s Confectionary Efficient Program Planning Session (EPPS) in Dallas. The junior candy buyers were given an inside look at the confection industry from retail buyer attendees that included convenience stores and cross-channel

Handee Marts Garners Ethics Award

Don’t think customer service makes a difference? Handee Marts’ President and CEO Mike Triantafellou would disagree. Handee Marts, which operates 67 7-Eleven convenience stores in Pittsburgh, was honored recently with the Pittsburgh Business Ethics Award (PBEA), presented by the Pittsburgh Chapter of the Society of Financial Service Professionals, in conjunction with the David Berg Center

Staying Competitive in a Tough Economy

A moribund economy is not the best time to take over as a category manager in charge of identifying what customers will spend their money on, but Pat Zelechoski is up to the challenge. Zelechoski, named category manager for NOCO Energy Corp.’s 31 NOCO Express convenience stores in the Eastern New York, will take on

Concerns Abound for Cigars

The war over tobacco taxes to pay for an expansion of the State Children’s Health Insurance Program (SCHIP) ended on February 4 when Congress passed the Senate’s version of the bill and new President Barack Obama signed it into law. What that means for c-store operators who sell cigars in an era of a rough

Building a Beer Strategy

Beer sales have held relatively steady despite the economic maelstrom of the past several months, and one reason is that c-stores are asking for help. Operators are seeking and getting assistance of various sorts from their suppliers in an effort to make up for lost dollars. Help is coming in the form of promotional programs

Growing Snack Sales

Sunflower seeds, which have quietly built a loyal following both as planned and impulse purchases, are garnering more shelf space these days as c-store retailers expand this category. Randy Adams, buyer for Huck’s Food and Fuel in Carmi, Ill., found that sunflower seeds have proven so popular that when he recently completed a nuts and

Driving Car Wash Sales

Doggy Drive Throughs One of the faster growing car wash trends is the do-it-yourself dog wash, which appears largely driven by financial considerations on the part of dog owners. No wonder: With dog grooming salons charging anywhere from $25 to $100 to bathe Fido these days, a $5 or even $10 self-serve alternative is a

Foodservice Boosts Retail Growth

Not doing foodservice? Then you better start thinking about it. That was the key message from a host of retailers, consultants and foodservice experts as CSD presented its 2009 Foodservice Webcast Series. In fact, just having food items is hardly enough. Chains need to invest in specialty fare and ethnic cuisines in order to differentiate

Kum & Go Opens Missouri Stores

In celebration of the grand opening of its newest stores in southwest Missouri, Kum & Go, one of the nation’s leading convenience store chains, will give away a 2009 Harley Davidson Nightster motorcycle to one of its loyal customers. “The Harley Davidson giveaway is a perfect opportunity for us to get to know our newest

Light Beers Poised for A Big Year

Think the U.S. leads the world in beer consumption? Think again. Though America has a larger population than beer-drinking countries like Germany or Britain, the winner in this year’s beer sales sweepstakes is a brew many Americans have probably never heard of: A Chinese beer named Snow. “SAB-Miller was going to roll Snow beer into

The Night They Burned Tobacco Down

Increases on cigarettes have put the category’s long-term viability in jeopardy. By Jim Callahan, Convenience Store Solutions I recently saw a statistic that declared tobacco was no longer king in convenience stores. While that is not yet true for most of us, it’s about to become an indisputable fact. The entire country now gets to

Functional Focus

The bright light in the bottled water category remains enhanced waters, which consumers looking for more than just refreshment are coming to appreciate. That said, selling enhanced–or any other bottled waters in troubled economic times–means taking greater advantage of supplier programs and doing some savvy marketing and merchandising. The year just passed was difficult on

Convenience Concerns

I was getting breakfast at my local convenience store recently, an unbranded joint close to my office, when I noticed a new addition to the store. Right by one of the two pay stations was a neatly handwritten sign that read, “No Cell Phones in Line.” I have to admit this message surprised me. The

When One Size Fits All Doesn’t Fit

I have always been a c-store guy, I just did not realize it until I became affiliated with this publication and started paying more attention to the intricacies of the segment.  Thanks to my wife, I rarely go to the grocery store anymore–she actually likes the experience. I also rarely take the time to enjoy

Focused on the Franchise

BP At a Glance BP is one of the largest integrated oil companies in the world, with an estimated global market share of around 3% of oil & gas production and 4% of refining capacity in the major global markets in which it operates. Its U.S. retailing brands are BP, ARCO and ampm. Global sales:

Can Packaging Boost Sales?

The Anti-Styrofoam Brigade C-store retailers beware. If the current political and regulatory trends continue, you may have to find an alternative packaging that doesn’t contain Styrofoam, and fast. Because non-biodegradable garbage threatens more and more marine and coastal ecosystems as it continues to accumulate in the world’s oceans, California legislators have introduced a bill that

Recovering With New Tax Breaks

Shortly after last November’s election, Thomas Zaucha, president and CEO of the National Grocers Association (NGA) called upon the President-elect to kindle the economy with a stimulus package that included “tax incentives used by retailers and wholesalers to invest in technology, energy saving equipment and trucks for their businesses.” President Obama’s reply, The American Recovery

Is Green in Your Future?

Being green. You can’t go a day without hearing about it. Escalating energy costs and a renewed awareness of the environment have put green initiatives at the top of the agenda for the global convenience industry. Retail industry leaders such as Walmart and Tesco are setting targets to reduce energy use by at least 20%.

You Are Known by the Company You Keep

The contacts and friends you make in this industry can become lifelong confidants. This one’s personal. As the saying goes, this is not my first rodeo, but amazingly I’ve come through with very few of life’s saddle sores. Now in my 40th year in the industry, I’ve worked for some amazing people, learned many valuable

The Impact of Tobacco Federal Excise Taxes

The increase of federal and state cigarette excise taxes will have a far-reaching, negative impact on the convenience store industry. With the exception of petroleum products, no other category is more vital to the industry’s success than tobacco products. Given that cigarettes represent 30-45% of c-store inside sales, the deterioration of this category will have

Innovation Drives Frozen Sales

  TOP PERFORMERS Coca-Cola Co. PepsiCo ICEE (J&J Snack Foods) HONORABLE MENTIONS F’Real! Foods Dr Pepper (Dr Pepper Snapple Group) Slush Puppie (J&J Snack Foods) It’s little surprise that The Coca-Cola Co. and PepsiCo were ranked as top performers in the dispensed cold beverages category, but innovators like J&J Snack Foods and F’Real! are certainly

Sunoco Downsizing

Sunoco Inc. said it is selling off 165 convenience stores and gas stations in the Eastern U.S.  The properties are located in selected markets in Florida, Massachusetts, Maryland, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee and Virginia. Philadelphia-based Sunoco operates a network of approximately 4,700 retail sites—including the APlus

css.php