VERC Enterprises Aims and Delivers

VERC ENTERPRISES AT A GLANCE   VERC Enterprises was launched 35 years ago by Paul Vercollone and his father Eugene in 1975 with a single gas station/car wash in Marshfield, Mass. Leo Vercollone, the company’s current president and CEO, joined the team after he graduated from Boston College in 1977. Paul continues to oversee the

Walgreens Launches Social Responsibility Web site

Walgreens has introduced a new Web site for socially-conscious consumers, investors and employees to find information about its commitment to community, diversity, supplier diversity, disability inclusion and the environment. Walgreens.com/responsibility allows users to find new articles, personal stories, videos and interactive features about the company’s benefits to the communities it serves. The new site showcases

Low Prices Replace Customer Service As Loyalty Driver

In a vast departure from COLLOQUY’s 2008 report on consumer loyalty to U.S retailers, Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession – low prices drove consumer loyalty. COLLOQUY, the publishing, education and research division of LoyaltyOne, previously published the COLLOQUY Retail Loyalty Index in

Sheetz Builds In West Virginia

Sheetz, which operates locations in Pennsylvania, Ohio, Maryland, Virginia, West Virginia and North Carolina, is constructing a new store in Fayetteville, W.Va., off U.S. 19, scheduled to open in late summer.   This expansion in the southern part of West Virginia comes after the convenience chain’s success in nearby counties as well as the northern

Empowering Foodservice Customers

The latest technologies being used to manage c-store foodservice programs—from touchscreens and POS ordering terminals to digital signage—are allowing marketers to enhance communications and streamline operations. Touchscreens communicate the menu in a very efficient way. This is especially important as chains look to build incremental sales and make more subtle changes like expanding the number

The Coffee Cup Hotel

C-stores are known for providing a myriad of services, but could your stores house customers for the night if the weather turned bad? Coffee Cup Fuel Stops, which operates eight 24-hour locations in the Dakotas and Wyoming, is no stranger to hosting overnight guests at its Summit, S.D. location, where winter storms have been known

Retailing on Two Wheels

With gas pumps out front, automotive supplies inside and the occasional adjacent lube shop, c-stores are geared toward the driving public. But as more commuters take to bikes for exercise, to save on gas or to support a greener environment, one c-store owner is making bicycles his business. A bike commuter and bike mechanic, Edwin

Three Decades of Wisdom and Experience

Chief Financial Officer, Certified Oil I joined Certified Oil in 1975. As a CPA, my background was in auditing and taxation. Being in the gasoline business with Certified over the past 34 years has made me use every bit of knowledge and experience I acquired just to keep up with the fast pace and complexity

Hitting the Customers’ “Sweet Spot”

The ability to offer outstanding service remains the industry’s biggest asset. Do whatever it takes to exceed expectations. Doing a late night check on our new Huddle House restaurant attached to a quite awesome BP travel center, I arrived just in time to tackle the concerns of a pretty tough and very tired truck driver

Mind Control: The Road to Success and Rewards

Fostering determination, desire and a great attitude in employees is what allows cashiers and middle managers to rise in senior management’s eyes. Saturday is my “honey, I’ll do it today” day. To be candid, though, my wife is much better with home repairs than me. We tackled regrouting an entire bathroom and my task was

Convenience Concerns

I was getting breakfast at my local convenience store recently, an unbranded joint close to my office, when I noticed a new addition to the store. Right by one of the two pay stations was a neatly handwritten sign that read, “No Cell Phones in Line.” I have to admit this message surprised me. The

When One Size Fits All Doesn’t Fit

I have always been a c-store guy, I just did not realize it until I became affiliated with this publication and started paying more attention to the intricacies of the segment.  Thanks to my wife, I rarely go to the grocery store anymore–she actually likes the experience. I also rarely take the time to enjoy

Divine Disruption

Here’s an entirely plausible scenario: At around 8 a.m. on a weekday, customers are lined six deep in front of the only open register at your suburban convenience store. The line has screeched to a halt because a deliveryman running late has flanked the clerk at the register and asked her to sign off on

Operations Wake-Up Call

Tougher economic times are pushing convenience retailers to look at how they can improve operations. While cutting costs may be one common theme, savvy retailers are also looking at other avenues to help them stand out among the competition. “The economy changed and that changes how people are buying,” said Brooks Blair, owner of Bells

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