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Dispensing Variety and Value

When it comes to dispensed beverages, customers are still looking for new and unique products that provide them with instant gratification. By John Lofstock, Editor. Dispensed cold and frozen beverages are proving to be not just popular year-round products—sales are strong and getting stronger as summer approaches—but excellent tools for driving traffic through promotions and

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Half Century Man

By John Matthews, founder and president of Gray Cat Enterprises Inc. Feb. 11 was a milepost of sorts – I turned 50! As I enter the second half of my life [sic], I look back at the first 50 years with a great sense of pride and exuberance.  I have been blessed with the opportunities

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The 2012 Convenience Store Foodservice Report

Top-quartile chains continue to post strong sales across all food segments, while retailers express confidence for healthy category growth throughout 2012. By David Bishop, Contributing Editor. We all know times are tough. The consumer is looking for greater value at a time when retailers are focusing on being competitive without losing their shirts. Retailers recognize

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Pilot Flying J To Acquire Western Petroleum

“The acquisition of Western Petroleum’s operations and employing Western Petroleum’s talented workforce is a significant complement to an important aspect of our growth strategy,” says Pilot Flying J CEO. Pilot Flying J is acquiring Western Petroleum LLC. Western Petroleum is a market leader in selling and transporting approximately 200 million gallons of fuel and lubricants

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Doug Reed Joins NACS

NACS welcomes vice president of marketing. Doug Reed joined NACS on Feb. 8 as its vice president of marketing. In this position, Reed will oversee the association’s marketing department and its related functions. Prior to joining NACS, Reed was the director of interactive technology at OTM Partners, and he was responsible for developing the plan,

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Delivering a Winning Pizza Program

In an effort to grow its foodservice business, Casey’s is expanding its menu to include pizza delivery. By Joe Bush, Contributing Editor. Casey’s General Stores has sold pizza for more than a quarter century making it one of the earliest convenience store chains to do so. Now, in an effort to expand its customer base,

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NACS CAFÉ is Calling

With foodservice taking on an expanded role in convenience stores, retailers can utilize NACS CAFÉ to learn about best practices, new ideas and emerging solutions. By John Lofstock, Editor. Foodservice now accounts for nearly one in every six dollars spent inside convenience stores. Getting foodservice right is no longer just a challenge, it is absolutely

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Heineken Appoints Senior Director of Regional Marketing

Johnson brings more than 20 years of marketing and business development experience to Heineken USA’s Regional Marketing team. Heineken USA has appointed Darrell Johnson as senior director, regional marketing. In his new role, Johnson will report to Kheri Tillman, vice president of trade marketing and sales strategy, and will be responsible for leading the regional

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McDonald’s Under Storm

An example of why addressing customer complaints in the age of social media is vital to your business. In today’s social media driven world, customer service is key to positive word-of-mouth, no matter the size of your chain or the scope of the complaint. If you doubt the seriousness of addressing customer complaints in a

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Cheerwine Partners With Pepsi Beverage Co.

Brand doubles its availability by expanding with the Pepsi Beverages Co. into Florida, Atlanta and Memphis. Legendary southern soft drink Cheerwine has taken a game changing leap forward in its quest to become available nationally, doubling its market size by partnering with Pepsi Beverages Co. (PBC) to expand distribution in Florida, Atlanta and Memphis. The

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Susser Expects To Report Q3 Growth

Susser anticipates same-store merchandise sales growth ahead of its third quarter results release. Susser Holdings Corp. expects to report same-store merchandise sales growth for the third quarter of 2011 of approximately 7.4% versus the third quarter of 2010.  Meanwhile, retail average per-store fuel volumes are expected to increase by 5.6% year-over-year. For the first three

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NOCO Teams With Buffalo Sabres

In sponsorship deal, company’s logo and tagline to appear at center ice in First Niagara Center. NOCO Energy has Buffalo Sabres fever.  The company agreed to a sponsorship deal that will feature the NOCO iconic green and orange logo with their new “At Home, At Work, and On the Go!” tagline at center ice in

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7-Eleven Honors Bake Fresh

“Bake Fresh has embraced 7-Eleven’s strategy to narrow our focus with laser-like precision and drive continuous improvement,” says 7-Eleven spokesperson. 7-Eleven Inc. has awarded Bake Fresh Co. LLC the 2010 Retailer Initiative Award, citing the dramatic turn-around of a Colorado commercial bakery the Chesapeake, Va.-based company assumed just a year ago. Jesus Delgado-Jenkins, 7-Eleven senior

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Advertising, Marketing, Entertaining and Deducting

Promotional budgets are typically one of the first costs businesses look to slash when times get tough. But understanding available tax deductions can help offset advertising expenses. By Mark E. Battersby, Contributing Editor. Without effective marketing and advertising, customers may recognize the existence of your convenience store business, but they won’t know anything about it.

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Holiday, Cub Foods Reignite Gas Rewards

Program allows Minnesota Cub Foods customers to redeem Gas Rewards at Holiday. Cub Foods, a division of SUPERVALU INC., and Holiday Cos. are launching a fuel rewards program that will allow consumers to save money at Holiday Stationstores when they shop at Cub Foods stores. The two Minnesota-based companies have teamed up in the past

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Ricker’s and LIFT Announce Agreement

LIFT Station helps retailers effortlessly up-sell shoppers. Ricker Oil Co. and LIFT Retail Marketing Technology announced a multi-year agreement for a chain-wide rollout of LIFT’s suggestive selling solution – an award-winning point-of-sale technology that recommends upsell items to shoppers based on what the shopper is currently purchasing.  “We are excited to be installing the LIFT

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Operational Excellence

By John Matthews, founder and president of Gray Cat Enterprises Inc. Managing a retail store is tough work. Between operations, merchandising, marketing and facility upkeep, retail business owners have their hands full.  Managing the details of retail is the difference between making it or not.  All too often, retail owners become lax in their operation

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Catalina Expands Into C-Store Channel

Move into c-store channel will deliver precision marketing breakthrough for brands and retailers seeking to connect with valuable customers. Catalina, a consumer-driven marketing company, is expanding its nationwide point-of-sale media network into convenience stores, following a successful pilot program with technology partner, Outsite Networks.    The Catalina Network is a targeted consumer communication system, currently

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Negotiating for the Best Cost of Goods

Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. Pat Pape, Contributing Editor. Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. A plaque in Ray Johnson’s

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Tedeschi Introduces New Advertising and Promotions Manager

Arscott to help Tedeschi showcase its fresh, healthy food concepts as it looks to draw new customer demographics. Tedeschi Food Shops welcomes Mary Arscott to its sales and marketing team. In her new role as advertising and promotions manager, Arscott now oversees all advertising and marketing functions, including promotions, media relations, traditional and digital advertising,

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Clark Brands Signs Foster Blue Water Oil

“We’re proud to have Foster Blue Water as a Clark licensee,” says Clark CEO. Clark Brands LLC announced that Foster Blue Water Oil of Richmond, Mich., has branded with Clark. The partnership will continue the growth of the Clark brand in southeast Michigan. Clark will provide customized branding and marketing programs as Foster Blue Water

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7-Eleven To Sell CDs

Through a partnership with Mall Jamz, the c-store giant is rolling out CDs at a time when demand for music in CD format is high but record stores are struggling. Now c-store customers can purchase CDs at their local 7-Eleven. Through a unique, national deal, 7-Eleven and Los Angeles -based Mall Jamz (in association with

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BP Launches Commute Better Campaign

BP launches a “Commute Better” program to aid local Columbus, Ohio drivers in improving their driving routines. The daily commute of Columbus, Ohio drivers is not generally as stressful as that of other U.S. cities, according to research from Kiplinger, but a recent survey commissioned by BP Products North America Inc. suggests there is room

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Sign Says: Please Watch For Text Messagers

By: Lance Winslow The other day, I went to go buy some gas for my little red sports car down at the local gas station. It’s one of those really cool new c-stores with all the bells and whistles, trimmings and a car wash. As I was there, unfortunately the credit card reading machine wasn’t

Marketing in a Digital Age

The world of marketing is fast evolving to keep pace with an influx of new technological options, and no one knows this better than Jared Sturtevant, who recently stepped into the newly created director of marketing role at Nice N Easy Grocery Shoppes. In his new position, Sturtevant orders, proofs and provides artistic direction on

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