JiffyTripInside

Servicing Customers in a Jiffy

Jiffy Trip is preparing to unveil a convenience store prototype in Oklahoma and has its sights set on acquisition opportunities. By Erin Rigik, Associate Editor Jiffy Trip is gearing up for a busy year. The 28-store chain  based in Enid, Okla. is scouring the market for acquisition targets to fulfill its lofty plans to grow

Are Customers Always Right?

As anyone even remotely associated with the service industry will tell you the customer is king. But a new book is challenging that theory and takes a critical look at the true value of disgruntled customers. For example, in a retail setting, the squeaky wheel almost always winds up getting the grease. Customers tend to

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The Pantry Reports Q4 and Fiscal 2011 Results

“Fiscal 2012 represents an important transitional period for the company, as we focus on a pricing strategy that is intended to improve merchandise sales growth and align our gasoline volume with industry trends,” says The Pantry’s Interim CEO. The Pantry Inc. has announced financial results for its fiscal fourth quarter and year ended Sept. 29,

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Global Brand Study Shows Simplicity is Key

Grocers, along with other retailers, could gross $1.9 billion more in profits if they better simplified customers’ experiences, report shows. For two years running, quick-service restaurants and supermarket chains, including Publix, Subway, McDonald’s, Whole Foods Market and Pizza Hut, have been listed among the top 10 simplest brands by U.S. consumers, according to results from the

JohnMatthews

Four Wall Analysis

By John Matthews, founder and president of Gray Cat Enterprises Inc. When it comes to managing a profitable operation, knowing the key financial drivers of the store is paramount. Developing a “Four-Wall Analysis” is a helpful tool to better understanding both revenue projections as well as variable and fixed expenses. Few operators take the time

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