When it comes to competing in the fuel business, convenience store retailers must fight to maintain their market share. By Jim Callahan. I received an inquiry from a small retailer in the Northeast recently who had lost a huge chunk of his fuel volume due to some fierce new competition. This is an issue that…
Building New Tobacco Sales
Retailers and government officials butt heads over handmade cigarettes. By Pat Pape, Contributing Editor Celeste Lucas likes to smoke, but she doesn’t like paying $5 a pack for cigarettes, so she took matters into her own hands and purchased a roll-your-own cigarette machine. Using loose tobacco and paper tubes, she can now create an entire…
7-Eleven Employs Mobile Field Data Collection System
Survey On The Spot helps 7-Eleven respond more effectively to market changes. 7-Eleven Inc. is using its Survey On The Spot mobile survey platform to capture feedback from managers in the field. 7-Eleven recognized the critical importance of gaining timely and accurate market-level data in order to make better business decisions and began using the…
Effectively Managing Scan Data
Before executives at The Spinx Co. roll out a sales promotion to their 75-plus convenience stores in the Carolinas, they carefully review current point-of-sale (POS) sales data. “We’re able to pull all sorts of data by store, by category and by items,” said Bryan Zeiger, category manager for Spinx, who relies on the reports when…
Employees Fuel QuikTrip’s Success
QuikTrip Corp., the Oklahoma-based convenience retailer, opened for business in 1958 with a single store and second-hand furnishings. Today, the chain is made up of 532 convenience stores across nine states, all of them open 24 hours a day, 365 days a year. The privately-held, family-owned business has approximately 10,000 employees, who reportedly enjoy their…