Transitioning to Next-Generation Leadership

Thinking about a change in leadership can be intimidating, but planning ahead can save your business from turmoil should the unexpected occur. By Erin Rigik Del Conte, Senior Editor When preparing next-generation leaders within a convenience store company, the process of transitioning leadership can be challenging at best—especially when it’s a family-owned business. Savvy retailers

Pak-A-Sak Serves as Beta Customer for PDI’s Payroll Software

Pak-A-Sak finds its weekly payroll process is now more streamlined. PDI has announced the general release of PDI/Payroll. Amarillo, Texas-based convenience retailer Pak-A-Sak served as the beta customer for PDI’s payroll software. Gary McKee, the chief information officer for the retailer, said his company has seen a significant change since implementing the product. “The weekly

NRF Applauds Supreme Court ‘Free Speech’ Ruling

“The nation’s highest court has recognized that whether a merchant chooses to communicate credit card fees through a surcharge or through a cash discount is a matter of speech,” says NRF spokesperson. The National Retail Federation (NRF) welcomed a U.S. Supreme Court ruling that First Amendment free speech rights should be considered when determining how

Personalization Helps Retailers Compete

BRP report shows how personalization is critical and what it means. According to a new special report from Boston Retail Partners (BRP), personalization has gone well beyond simple marketing to demographic groups, customer segments or even personas. It is more than simply greeting a customer by name when they walk in the store and it

Food Quality Factors into Customers’ Gas Station Choice

National survey reveals gas prices still key in selecting a station. After years of fighting negative perceptions about food quality, customers are finally coming around to the idea that many c-stores have fresh, healthy food. What’s more, Americans are increasingly seeking out fueling locations based on the quality of the food associated with the gas

CITGO Honored For MDA Research Contributions

CITGO funds treatments and cures for neuromuscular diseases through various fundraising events. CITGO Assistant Vice President of Supply and Marketing Alan Flagg accepted a special award for CITGO’s unprecedented contribution to MDA’s research program and was presented with a white coat by MDA Chairman of the Board R. Rodney Howell, M.D. The event took place

POS Grows With the Times

Point of sale innovation will continue to improve the customer experience. By Pat Pape, Contributing Editor Russell Gibson knows technology. As manager of marketing technical services for Sinclair Oil Corp. of Salt Lake City, Gibson is aware of the latest tech trends in most retail channels. But he was wowed recently at a restaurant in

HEINEKEN’S ‘The Cities Project’ Gives Back

Partners with Bruno Mars 24K Magic World Tour. During Summer 2017, The Cities Project by Heineken is partnering with the Bruno Mars 24K Magic World Tour – helping fund incredible projects across the country while awarding consumers tickets to the season’s hottest music tour. The Cities Project by Heineken helps bring to life ideas that

C-Store Magnate Who Grew Christy’s Markets Dies

Mihos ran for governor of Massachusetts in 2006 and 2010. Christy Mihos, a convenience store magnate who ran for governor of Massachusetts twice has passed away after a battle with cancer. He was 67. According to the StarTribune, Mihos was born in Brockton, Mass., and grew his father’s grocery store business into the 150-store chain,

Dunkin’ Donuts Customers Can Order Ahead with Waze

DD Perks Rewards members enjoy more convenience through mobile ordering. Dunkin’ Donuts is the latest company looking to make ordering easier for loyal customers. Dunkin’ Donuts customers can now use Waze, the free, real-time crowdsourced traffic and navigation app powered by the world’s largest community of drivers, to save time both on the roads and

NGA Meetings Set for NACS Show

NGA is the third major trade association to partner with the NACS Show. NACS and the National Grocers Association (NGA), the leading associations representing convenience retailers and independent grocers respectively, announced that NGA is aligning its Fall Leadership Meetings comprised of the Trading Partner Business Sessions and Financial Management and Technology Conference with the NACS

QuikTrip Expanding E15 to 44 Dallas-Fort Worth Stores

Joins Kum & Go, RaceTrac and Sheetz among others in offering E15. Customers in the Dallas-Fort Worth area will soon have more places to buy E15 fuel. QuikTrip, the Tulsa, Okla.-based chain of convenience stores, has joined major retailers selling E15—a biofuel that contains 15% ethanol—by announcing it will sell the fuel at 44 of

Applying Today’s Automation

As retail channels vie for foodservice customers, the implementation of technological advances such as digital kiosks and self-checkout stations are making convenience stores even more competitive. By David Bennett, Senior Editor The story of how Ray Kroc grew McDonald’s into an assembly line service model—a mass producer of cheeseburgers and milkshakes—is the crux of the

Knowing How to Apply Training Triage

Some individuals entering the convenience industry lack certain educational skills.  As a result, worker training must be shaped to address such deficiencies. By Fran Duskiewicz There’s a real, practical reason I was hired by John MacDougall, founder of Nice N Easy Grocery Shoppes, which launched my long career with the company: I was an English

TravelCenters of America Announces 2017 Citizen Drivers Honorees

Honors professional truck drivers. TravelCenters of America LLC is honoring truck drivers with the announcement of its fourth annual “Citizen Driver” honorees during the Citizen Driver luncheon ceremony at the 2017 Mid-America Trucking Show in Louisville, Ky. Citizen Driver recognizes professional drivers who help bring respect to the truck driving profession. TravelCenters launched the Citizen

Amazon’s ‘No Checkout’ C-Store Delayed

Technology glitches move launch date of Amazon Go store. Amazon is delaying the launch of its Amazon Go c-store, where customers will be able to grab their groceries and go without interacting with a checkout employee. Technology issues are to blame for the delay. The Amazon Go store had been set to open by the

NRF Welcomes SCOTUS Ruling on Swipe Fee Settlement

SCOTUS refused to take up the case, leaving in place last year’s ruling by the 2nd U.S. Circuit Court of Appeals that struck down a $7.25 billion antitrust settlement.  The National Retail Federation (NRF) welcomed the refusal by the U.S. Supreme Court (SCOTUS) to reinstate a class action lawsuit settlement that would have blocked merchants

RILA Celebrates SCOTUS Rejection of Interchange Settlement Reinstatement

Reinstating the settlement would have given banks and card networks “permanent immunity” from scrutiny of their anticompetitive practices. The Retail Industry Leaders Association (RILA) applauded a decision by the U.S. Supreme Court that rejected an attempt by the country’s largest financial institutions and credit card companies to reinstate a class action settlement that had been

Lower LED Costs Power Profits

Since 2008, LED lighting costs have dropped by 94%, according to the U.S. Department of Energy’s “Revolution Now 2016 Update.” LED package prices in 2016 fell to approximately $1/kilolumen, resulting in dramatically reduced LED lamp and luminaire prices. That’s good news for small c-store operators with a few stores, or a larger c-store chain such

Electronic Payments Evolve

Navigating EMV (Europay, Mastercard and Visa) and mobile payment is top of mind for retailers in 2017. The National Retail Federation (NRF)’s “State of Retail Payments 2016” study found the top payments priorities for retailers all centered around EMV, including EMV implementation (76%), chargebacks (46%) and tokenization/encryption (37%). “Retailers have seen a surge in chargebacks

Tesoro Acquires Western Refining

Shareholders approve merger plan. Western Refining Inc. (WNR) stockholders have approved the proposed acquisition of Western Refining by Tesoro Corp. At a special stockholders meeting, WNR stockholders approved the adoption of the previously disclosed agreement and plan of merger. The proposal to approve the acquisition was supported by approximately 80% of Western Refining’s outstanding shares

NACS Introduces Toolkit to Help Retailers Connect with Communities

Toolkit offers help to c-stores in becoming more engaged with the communities they serve. C-store retailers make a difference in their communities and now there’s a toolkit to help them take their partnerships to the next level and let the community know about their efforts. The National Association of Convenience Stores (NACS) has published a

FDA Proposes Smokeless Product Standard

The standard would limit the level of N-nitrosonornicotine in finished smokeless tobacco products. The National Association of Tobacco Outlets (NATO) has outlined FDA’s proposed product standard on N-nitrosonornicotine (NNN) in smokeless tobacco: When speaking at NATO Shows in the past, Mitch Zeller, the Director of the U.S. Food and Drug Administration’s Center for Tobacco Products,

Governor Christie Visits QuickChek

Helps celebrate QuickChek’s 50 years of growth. New Jersey Governor Chris Christie visited QuickChek’s newest store in Cedar Knolls on Wednesday, March 23 to support the Whitehouse Station, N.J.-based fresh convenience market chain’s 50 years of growth from a single location into a market leader with 148 locations and 4,050 employees team members in conjunction

Evolving Trends Shape Retail Future

Retailers such as Amazon, Walmart, and Target are driving change in all retail channels as they look to e-commerce, contactless payment and smaller store formats. Competition is driving rapid changes and spurring innovation across all retail channels. According to “The Future of Food Retailing: Value Grocery Shopping in the U.S.,” a brand new report by