New Day For PetroSun

A bid from PetroSun Fuel of Seattle bested a slew of bids from other convenience store and petroleum operators who last month were hoping to snatch up the 600 remaining ConocoPhillips c-store and retail gas sites on the West Coast.  PetroSun’s newly created affiliate, Pacific Convenience & Fuel LLC, acquired the sites and joins the

Failure to Clean Keeps Customers Away

Customers at convenience stores and restaurants are far less likely to return if they find restrooms that are unhygienic or poorly stocked with supplies, according to a recently completed national online survey. The survey, sponsored by SCA Tissue North America and conducted online by Harris Interactive among a sample of 2,175 adult U.S. foodservice customers,

Fertile Ground

WILSON FARMS TIMELINE * 1960: Tops Markets is co-founded by Savino Nanula and Armand Castellani. 1969: Tops Markets opens the first Wilson Farms Neighborhood Food store in Tonawanda, N.Y., naming the store after a company-owned farm in Wilson, N.Y. 1978: Wilson Farms expands in N.Y. to Rochester and later to Syracuse. 1980s: Tops Markets is

Condiments: The New Category

Rick Pajak breathed new life into Wilson Farms’ hot and cold dispensed category by treating condiments less as an afterthought and more as a category of its own. “We look at the condiment section as one of the longest stops in the store,” he said. “Why not give them the right space and right opportunity

Green and Envied

Scott Zaremba grew up in the fuel business. As president and CEO of Zarco 66, the petroleum company his father founded in 1968, Zaremba is battle-tested in the trenches and has the scars to prove it. But what motivates this savvy industry veteran every day is the opportunity to push the boundaries of creativity and

Profit$ You Can Bank On

Here in the 21st century, providing c-store customers with financial products and services like money orders, check cashing, ATM access, electronic bill payment and payday loans can be as easy, and as necessary, as selling soda, candy and beer. But it requires a bit more thinking. Convenience store operators are increasingly partnering with providers like

To Boost Sales: Add Helium

Somewhere around elevation 16,000 feet, Kent Couch might have been wondering if he’d bump into the tip of the bar graph charting the rise in credit card interchange fees.   Or maybe he was just too busy enjoying the view. “It’s just a beautiful way to see Oregon,” said Couch, 48, a two-time cluster-balloon flyer

Shell Games

Maybe there’s still a bit of debate on the medical merits of catharsis, but Bobak Bakhtiari could be the man to put the issue to rest. "Does it further ignite aggression?" asked Bakhtiari, a former counselor at a California psychiatric facility who now runs Tanforan Shell, his family’s convenience store and carwash in San Bruno,

Shoppernomics 2.0: The Not-So-Perfect Storm

There’s a host of ingredients contaminating the retail environment these days, with shoppers dogged by rising costs in energy, food and basic necessities. As a result, shopping habits are being radically reshaped in this new and uncertain environment, said Thom Blischok, president of consulting and innovation at Information Resources Inc. (IRI). "We are living in

Alaskan Energy Crisis Solved

Faced with almost six weeks of daylight when the summer solstice hit their town on June 20, residents in Barrow, Alaska, were finally provided an answer to their age-old question: How do you make it through a 1,992-hour day? In honor of the summer solstice, the makers of Jolt Energy drink airlifted 370 cases of

Reshaping the Convenience Landscape

For some marketers and distributors, Exxon Mobil Corp.’s decision to get out of direct-store operations could present the chance of a lifetime; an opportunity to acquire the rights to stores for an entire market, maybe more. For others, the announcement caused immediate fear and panic concerning the long-term viability of their operations and, in some

Prepaid Reaping Financial Rewards

While gift card malls have been getting a lot of attention, prepaid debit, credit, gift and especially gas cards offered by Visa, MasterCard and American Express are quietly booming in popularity. Prepaid’s profit potential is fueled by shifts in the marketplace, wider social acceptance and the nation’s growing population of "unbanked" lower-income consumers. And while

Packaged Beverage Sales Heating Up

New products and flavors, including some with healthier ingredients, are helping soft drinks and teas experience a healthy resurgence in already jammed cold vaults nationwide, even as traditional carbonated soft drinks continue to decline. For operators, keeping tabs on trends and adjusting sets to match ever-changing dynamics remains a full-time job. According to the National

Consumers Rush for Energy

John Scully got started on Red Bull before Red Bull got started on him. Now 41 and working as a mortgage broker in Cleveland, Scully remembers that first sip, taken in a bar in Thailand where he’d backpacked when he was a 20-something college graduate long on adventure and short on money. "You sort of

The Lean Scene

Some are kind of freaked out, and some kind of like the idea. The hardscrabble soda-and-cigarettes crowd, they’re still on the lower hump of the learning curve. "They’re kind of like, ‘Hey dude, where’s my Doritos and cigarettes,’" said Alvaro Garza, co-owner of The Green Spot Market and Fuels on the outskirts of Dallas. But

Get Them Where They Shop

Your store is a great place to advertise. The customer is already there and receptive to making a purchase. You have the ability to control the environment and the number and types of messages you communicate. And today you can choose from more media formats than ever before—everything from simple signage to video and digital

Analyzing Scan Data

Market basket analysis and its offshoot, affinity marketing, continue to follow the usual c-store industry adoption pattern: cautious expansion, mostly among the bigger chains. But the potential payoffs could be enormous. That said, like most new technologies market basket requires commitment at the top, beginning with more expensive software matched with an appropriate point-of-sale (POS)

Creating Loyalty Among Thrifty Customers

Retailers throughout the country are aware that with the current economic downturn, customers are often trying to find the most cost-effective deals. But industry leaders are relying on innovative solutions aimed at getting their customers decent deals while creating brand loyalty. Fuel retailer loyalty programs work similar to loyalty programs in other industries, according to

Get Ready for Gen Y

The international marketing firm Youngster recently reported that for the first time in history, the market group known as Generation Y, those ages 10 to 25, is evenly divided across each of its five age-based subgroups. A short 10 years ago when Generation Y first burst on to the scene, the vast majority of Gen

Other Tobacco products: OTP On The Rise

A surefire marketing strategy: Develop a need where consumers don’t even know they have one. The flipside: Wait until a need becomes so apparent, so prevalent and so overwhelming that it can no longer be justifiably ignored as a legitimate need. A pocketful of lawsuits and a barrage of tax increases in its portfolio, and

Juices and teas: Fruit Drinks Flat, Teas Growing

Information Resources Inc. (IRI) reported that the total count for the sparkling juice category is $78 million and rising. Even so, it’s a bit difficult to tell how much traction the average c-store retailer can get from them given the huge number of beverage choices available in this category today. Other than specialty sparkling beverages

Car Wash and Motor Fuels: Fueling Frustration

Fuel price volatility is here to stay. Marketers must learn how to manage it to their advantage. That was the cold, hard message conveyed in the 2008 NACS State of the Industry (SOI) report. Marketers are urged to pay attention to sales volumes, but also focus on gross margin dollars and to always look at

Candy, gum and mints: Candy Continues to be Dominant

The U.S. retail confectionery category generated approximately $29 billion in sales in 2007 and the profit margin for the category was approximately 35%, according to the National Confectioners Association’s (NCA) U.S. Confectionery Market report. Convenience stores accounted for 15%, or $4.5 billion, of overall candy sales in 2007, surpassing drug stores and dollar stores, but

Security and operations: Security and operations: Security and operations: Operating Costs Rise Across the Board

The cost of operating a convenience store is up significantly thanks in part to a number of factors, the most glaring being interchange fees and credit card costs. But labor and utilities also experience significantly higher year-on-year gains. The industry’s operating expenses on a per-store, per-month basis rose across the board in 2007, according to

Salty And Meat Snacks: Healthy Trend in Snacks Sales

Like other retail channels, the convenience store industry is witnessing a change in consumers’ snack choices. "We’re definitely seeing a shift to healthier snacks, but I think it’s a little slower than some of the other channels just because our customer base is still predominantly younger males who aren’t as much into healthier eating as

css.php