Finding the Right Foodservice Program

With gas margins in the gutter and operating costs nearly doubling over the past five years, the 35% margin foodservice offers has been a savior of sorts for Mike Harrell, president of Jernigan Oil Co. Inc., a fourth-generation marketer in Ahoskie, N.C. that operates 25 Duck Thru convenience stores. It doesn’t help that North Carolina,

Coffee’s Hotter Than Ever

Data released by the National Coffee Association shows the market penetration for coffee has surpassed that of soft drinks, reversing a 20-year pattern. Fifty-seven percent of American adults drink coffee daily versus 51% for soft drinks. Coffee drinking among 18-24 year-olds also jumped 6%, the fourth year in a row for such an increase. Given

Getting Back to Beer

America’s changing demographic will continue to add new contours to the beer category, and that has some operators optimistic that beer could experience strong spring and summer selling seasons. The major breweries are expected to introduce products that target health-conscious consumers. For example, SABMiller this month will begin test-marketing its Miller Lite Brewers Collection, consisting

Building a Solid Foundation

The most extraordinary structure is only as strong as it’s weakest link. The same principle applies in business. The higher up the leadership chain that weakness exists the more likely the organization is to crumble. That’s why the companies that are succeeding in the market these days are controlled by innovators that aren’t afraid to

“K” Marks the Spot

THE CONVENIENCE STORE INDUSTRY makes for a very competitive climate. With the vast number of convenience chains in business-not to mention the impinging presence of hypermarts- making a store’s presence known in a busy market can be very diffi cult. Ed Marszal and Liz Pritchard, co-owners of California Retail Management (CRM), discovered this when they

Betting on the Franchise

7-Eleven Timeline 7-Eleven Inc. began almost 81 years ago when a Dallas ice dock operator decided to add milk, eggs and bread in response to his customers’ needs. The company’s first expansion outside Texas was into Florida. The retailer entered the franchising arena in 1964 with the acquisition of Speedee Mart, a chain of franchised

Identifying More Effective Profit-Building Strategies

“In a business like cigars, where unit volume is growing 10% plus year-over-year, emerging strategic thinking in convenience retail suggests that retailers can grow even faster by employing a “price-for-volume” strategy for key products.” David Bishop, partner, Willard Bishop This summer, we examined how convenience retailers could manage the cigar category differently to realize above-market

Growing the Family Business

Employee Relations Though its owned and operated entirely by the Huppert family, the Team Oil Travel Center employs 16 people from the local Spring Valley, Wis. community. Tony Huppert, CEO and vice president of the company, calls employees and customer service the backbone if Team Oil’s success. Employees are encouraged to learn many interesting and

Dispelling Myths About Bottled Waters

The bottled water industry has recently come under attack by critics who say they are concerned about the quantity of water bottles going to our landfills and the energy used transporting them to market. But, Kim Jeffery, president and CEO of Nestle Waters North America Inc., said those who propose bans on bottled water don’t

COUCHE-TARD HONORED AS CHAIN OF THE YEAR

COUCHE-TARD THROUGH THE YEARS ALAIN BOUCHARD STARTED Alimentation Couche-Tard with one store in 1980. In 1986, with a network of 34 stores, a predecessor of Couche-Tard completed an initial public offering and listed its shares on the Montreal Exchange. After establishing a leading position in Quebec, Couche- Tard expanded through internal growth and acquisitions in

NACS Emphasizes “The Power of One”

NACS PRESIDENT AND CEO Hank Armour stressed a simple message at the 2007 Opening General Session. “We may not look the same or operate the same, but we are one. And our theme for this year’s NACS Show perfectly reflects this mission and where we are today—one industry, one voice and one show.” Armour discussed

BIC’S PAT CORDLE LEADS NEW NACS SUPPLIER BOARD

NEW NACS SUPPLIER BOARD CHAIRMAN Pat Cordle, vice president of sales and marketing for Bic Corp., leads the new slate of officers who will serve on the 2007-08 NACS Supplier Board that was announced during the Supplier Board meeting at the NACS Show 2007 in Atlanta. In addition, Brad Heetland, director of east area sales,

Circle of Partnership

DAVID DELRAHIM HAS ROOTS all over the globe, coming to America before college and settling in Philadelphia. He then moved out West to finish his education at the University of Southern California. Always fascinated with old service stations, he bought his fi rst site in 1983 and continued to operate multiple stores over the years.

ten ways to help your employees get it done every day

Companies frequently develop vision and mission statements about being number one in their industry, the great service they provide to customers, and their rewarding work environment. Yet more often than not, these statements are so far from reality that they become joke fodder for customers and employees alike. It doesn’t have to be this way,

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