“In a business like cigars, where unit volume is growing 10% plus year-over-year, emerging strategic thinking in convenience retail suggests that retailers can grow even faster by employing a “price-for-volume” strategy for key products.” David Bishop, partner, Willard Bishop This summer, we examined how convenience retailers could manage the cigar category differently to realize above-market
Employee Relations Though its owned and operated entirely by the Huppert family, the Team Oil Travel Center employs 16 people from the local Spring Valley, Wis. community. Tony Huppert, CEO and vice president of the company, calls employees and customer service the backbone if Team Oil’s success. Employees are encouraged to learn many interesting and
The bottled water industry has recently come under attack by critics who say they are concerned about the quantity of water bottles going to our landfills and the energy used transporting them to market. But, Kim Jeffery, president and CEO of Nestle Waters North America Inc., said those who propose bans on bottled water don’t
COUCHE-TARD THROUGH THE YEARS ALAIN BOUCHARD STARTED Alimentation Couche-Tard with one store in 1980. In 1986, with a network of 34 stores, a predecessor of Couche-Tard completed an initial public offering and listed its shares on the Montreal Exchange. After establishing a leading position in Quebec, Couche- Tard expanded through internal growth and acquisitions in
NACS PRESIDENT AND CEO Hank Armour stressed a simple message at the 2007 Opening General Session. “We may not look the same or operate the same, but we are one. And our theme for this year’s NACS Show perfectly reflects this mission and where we are today—one industry, one voice and one show.” Armour discussed
NEW NACS SUPPLIER BOARD CHAIRMAN Pat Cordle, vice president of sales and marketing for Bic Corp., leads the new slate of officers who will serve on the 2007-08 NACS Supplier Board that was announced during the Supplier Board meeting at the NACS Show 2007 in Atlanta. In addition, Brad Heetland, director of east area sales,
DAVID DELRAHIM HAS ROOTS all over the globe, coming to America before college and settling in Philadelphia. He then moved out West to finish his education at the University of Southern California. Always fascinated with old service stations, he bought his fi rst site in 1983 and continued to operate multiple stores over the years.
Companies frequently develop vision and mission statements about being number one in their industry, the great service they provide to customers, and their rewarding work environment. Yet more often than not, these statements are so far from reality that they become joke fodder for customers and employees alike. It doesn’t have to be this way,