Dairy and Ice Cream Deliver Health, Value

DID YOU KNOW? After several years of decline, the frozen novelties category was up close to 2% for the 52 weeks ended Dec. 27, 2009. Retailers can expect to see more customers eating at home, searching for value on purchases and buying more healthful food items, according to the International Dairy Deli Bakery Association (IDDBA).

Perfecting Pizza

THE POWER OF PIZZA $38 Billion Estimated total annual sales in pizza restaurants. 70,000 Number of pizza restaurants across the country. $19.6 Billion Total revenue accounted for by the top four pizza chains (Pizza Hut, Domino’s, Papa John’s, Little Caesars) Source: National Association of Pizzeria Operators To do well in 2010 with pizza, convenience store

Value is Key to HBC

In the HBC category, miscellaneous health remedies brought in $74,935,760 in dollar sales, a 4% decline from the previous year according to Information Resources Inc. (IRI) data for the 52 weeks ended Dec. 27, 2009. Meanwhile the cold allergy and sinus liquids and tablets were down 11.6% for the same period. “We’re seeing increases in

Flexibility Fuels Chicken

TOP FIVE U.S. Chicken producers Average Weekly Production (in million pounds)    Market    Share %     Pilgrim’s Pride 146 20.30% Tyson Foods 144 20.00% Perdue Farms 55 7.60% Sanderson Farms 42 5.80% Wayne Farms 34 4.70%   Investing in foodservice is a big step for any c-store chain, but if it’s done right, the

Thinking Outside the Box

In 2010, retailers are getting creative to reach customers with the general merchandise category. As with other categories, expect customers to be focused on finding more value for their dollar. 7-Eleven Inc. sees quirky, fun products attracting customer attention at its chain in 2010. The Dallas-based chain ended the fourth quarter of 2009 with an

Driving Prepared Food Sales

Inside the Numbers: Rutter’s FARM Stores 200+ Number of prepared food combinations available at any given time. 6 New prepared food items added to Rutter’s menu in February 2010. 5 Prepared food items dropped from Rutter’s menu in February 2010. 20% Store sales from prepared foods in the 37 Rutter’s locations equipped with order kiosks.

Leveraging Loyalty

Reaping Rewards Loyalty marketing programs recognize and reward the best customers of a business. Nearly one-third of U.S. consumers (32.3%) consider their participation in retail rewards programs to be “more important” as they seek to stretch their household budgets in the recessionary economy, according to survey research from Colloquy. In another significant result from its

Capitalizing on Coffee

Opportunity for Growth 54% of the overall adult population drank coffee beverages daily in 2009. Coffee preparation at home is up five percentage points, with 83% of past-day coffee drinkers reporting that they made coffee at home the day before. 80% of coffee drinkers are doing nothing different despite the economic downturn. 17% are visiting

Cigarettes Still King

State Tax Grab During 2009, cigarette tax increases were defeated in 19 states and passed into law in 12 states. States where cigarette tax increases were not enacted include: STATE Failed TAX Increase in 2009 Alabama 32.5 cents per pack Connecticut 50 cents per pack Georgia $1 per pack Kansas 95 cents per pack over

Competitive Pricing Key to Water Sales

Operators hoping to do well with bottled and flavored waters in 2010 need to understand what both water and bottles mean to today’s consumers. Following a decade of steady growth, bottled water sales in c-stores declined last year as consumer spending lagged due to higher fuel prices and the economic recession. But many retailers and

Lighting the Way

Making money in tobacco accessories—lighters, cigar cutters, humidors, pipes, rolling machines, rolling papers and even hookahs—during the months ahead may not be easy, but it can be done. Three ways to do it: offer novel items, stay on the cutting edge of trends and let customers roll their own. The payoff in 2010 could be

What Do Your Restrooms Say About You?

When it comes to sanitation and store cleanliness, looks speak for themselves. Whether it’s the front counter, the forecourt or the restrooms, convenience store operators must monitor the message they are sending to customers. “If you’re in this business and want to stay in this business your customer is going to tell you what their

Smokeless Stays Strong

With many states passing smoking bans, more customers are turning to smokeless tobacco, and the sales figures from 2009 bear that out. According to Information Resources Inc., for the 52 weeks ended Dec. 27, 2009 total dollar sales for other tobacco products was $6.07 billion, up 14.6% from last year. Unit sales totaled 2.40 billion,

A Shot of Energy

The “tip of the YEAR” when it comes to selling two-ounce energy shots, said Terry Messmer, merchandise manager for NOCO Express Stores in Tanawanda, N.Y., is to protect margins. “What is happening is that beverage suppliers are very quick to lower the price of the product to get more sales, but we have to still

Protecting Against Theft

RETAIL THEFT 2009 Employee theft accounted for 35.2% of shrink dollars. 41.2% of retailers worldwide experienced a significant increase in shoplifting in 2009, attributable to the economic downturn. Shoplifting and employee theft in the U.S. cost retailers $42.2 billion from June 2008 to June 2009. Every American family was forced to pay an additional $435

The 2010 Foodservice Report

Convenience store operators still not convinced foodservice is the future take heed. The National Restaurant Association (NRA) is predicting record-high sales of $580 billion in 2010. Furthermore, of the 70 different retail segments NRA tracks, the group identified convenience stores as the food industry’s “bright spot” when it comes to meeting consumer demand for fresh

Keeping It Fresh

Now that customers are used to finding fresh food at their local c- stores the pressure is on the roller grill to maintain its share of foodservice sales. Thanks to the innovation of retailers and suppliers alike, the roller grill continues to turn out strong sales. Chains are bundling meals with fountain drinks and chips

Breaking into Branding

Branded Check List Retailers planning to add a branded foodservice program should consider the start up cost as well what long-term factors will influence profitability such as additional labor and rising food costs. “You have to decide what’s best for you,” said Sandy Arrasmith of J&H Family Stores. “Take a look at the brand you

Expanding the Foodservice Menu

Most convenience store operators don’t offer a whole lot of seafood on their menus, which is usually fine, because convenience store customers aren’t looking for seafood. Logistical issues, product-paucity, quality and food safety concerns are among the fears retailers have about investing in the seafood segment. But given seafood’s health benefits and generally growing popularity

Empowering Foodservice Customers

The latest technologies being used to manage c-store foodservice programs—from touchscreens and POS ordering terminals to digital signage—are allowing marketers to enhance communications and streamline operations. Touchscreens communicate the menu in a very efficient way. This is especially important as chains look to build incremental sales and make more subtle changes like expanding the number

The Coffee Cup Hotel

C-stores are known for providing a myriad of services, but could your stores house customers for the night if the weather turned bad? Coffee Cup Fuel Stops, which operates eight 24-hour locations in the Dakotas and Wyoming, is no stranger to hosting overnight guests at its Summit, S.D. location, where winter storms have been known

The Complete Foodservice Package

As demand for grab-and-go soars, convenience store foodservice managers are looking more than ever for packaging to not only maintain product quality and consistency, but be environmentally friendly and serve as a marketing vehicle. That’s a lot of responsibility to heap on stuff customers casually toss away. “I don’t know that takeout packaging is changing

Tracking the 2010 Fuel Market

Heading into 2010 there seems to be one constant in the energy markets—be it international, domestic, or local—and that is supplies should not be the issue in the New Year. This means that while demand will ebb and flow as it is want to do over the course of the calendar, barring an unforeseen change,

Managing Employees in Tough Economic Times

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR collaborated on their second annual human resources survey in order to provide some industry-wide insight into the actions others are taking—or planning to take—in the new year. The 2010 survey results include some

Hiring Mistakes We’ve All Made

1. Not Knowing What You’re Looking For. You can’t hit the target when you don’t know what it looks like. Define what you’re looking for by writing a job analysis that spells out the mental and physical capacities, attitudes, personality and skills you need. 2. Not Thinking Outside the Box.  One overlooked source of candidates

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