Everything Is A-OK at OnCue

While some c-stores might celebrate their 50th anniversary with a party and cake, OnCue Express is celebrating its Golden Jubilee with eight new stores in the pipeline and a growing reputation as one of Oklahoma’s premiere convenience retailers. By David Bennett, Senior In the last decade, Stillwater, Okla.-based OnCue Marketing LLC has taken incremental steps

Suppliers Part of Winning Team

When developing a successful supply and distribution arrangement, finding the right vendors is part of the process. By Pat Pape, Contributing Editor Rutter’s Farm Stores, a 62-store chain based in York, Pa., is currently rebidding the company’s foodservice contract despite the fact that management is completely satisfied with the supplier it uses now. The regular

ACA Reporting Requirements

With the Patient Protection and Affordable Care Act in effect, most convenience stores are ready to follow suit. By Anne Baye Ericksen, Contributing Editor After years of political posturing, court battles and postponements, the Shared Responsibility Employer Mandate aspect of the Patient Protection and Affordable Care Act (ACA) is now in full effect. For individuals,

Labor and the C-Store Abstract

Hourly wages are a growing part of doing business in the convenience store industry. By Fran Duskiewicz In the 30 years that I worked for Nice N Easy, I never had a true job description—many job titles, but no job description. I asked once if I should have one and was told, “your job description

C-Stores Do Lunch … and Dinner

Breakfast may be the star of c-store foodservice programs, but food forward retailers are stepping up to the plate to vie for lunch and dinner sales. By Marilyn Odesser-Torpey, Assistant Editor As supermarkets and convenience stores have been “raising the bar on their foodservice offerings,” an increasing number of consumers are choosing these outlets for their

Remembering QT’s Chester Cadieux

In 1958, the co-founder of QuikTrip set out to exercise his entrepreneurial spirit. A half-century later, he had helped convert the convenience store industry from a gas station culture to a trusted retail enterprise. By David Bennett, Senior Editor An entrepreneur who over his career gained much success putting forth a business ideology that focused

Condon Invested in Family Express’ Future

From programmatic hiring to competitive training processes, Kris Condon is helping shape the convenience store chain’s flourishing workforce. By Erin Rigik, Senior Editor Frontline employees are the backbone of any c-store chain, which makes crafting a strategy for successful hiring, training, conveying of company culture and retaining quality talent crucial for any convenience store chain.

Defying Expectations

In a year in which consumers generated strong other-than-tobacco numbers, smokeless tobacco outperformed industry forecasts in 2015. By Anne Baye Ericksen, Contributing Editor While the number of U.S. smokers still lags that of years past and legislators continue to debate  how to legislate the vapor and e-cigarette markets, other tobacco products (OTPs) such as chewing

Paying Heed to Food Safety

With the increased emphasis on quality foodservice, maintaining in-store equipment is necessary for keeping a clean image. By Howard Riell, Associate Editor In the wake of the publicized instances of food-borne illnesses such as the Norovirus outbreak at Chipotle, more convenience stores are protecting their operations against similar operational risks. Many c-store operators are looking

Security: An End-to-End Job

From cash management to surveillance to data security, protecting c-stores from all areas of theft is a nonstop commitment. By Brad Perkins, Contributing Editor Do you know how secure your convenience stores are? Surveillance cameras and secure cash storage keep stores physically safe, but to be fully secure, retailers also need to think about point-of-sale

The Pressures Facing Family Businesses

By John Lofstock, Editor-in-Chief, Convenience Store Decisions According to the Small Business Administration, family businesses comprise 90% of all business enterprises in North America, and 62% of the U.S. employment. Yet, only a third of these businesses make it to the second generation, 12% to the third generation, and only 3% are a fourth-generation entity.

How to Heat Up Frozen Beverage Sales

Frozen dispensed beverages are more than a cup of flavored ice. Slushes can make c-stores a hot destination for customer traffic, pushing up margin and incremental sales. By D. Gail Fleenor, Contributing Editor Convenience store operators are adding to their frozen beverage offerings in anticipation of summer 2016 and beyond. Unit sales of slushes have

How to Conduct Business Planning Through Co-Branding

Starting a proprietary program can be complicated and expensive. A more cost-effective way to enter the foodservice arena is to partner with an established brand. By Marilyn Odesser-Torpey, Associate Editor Adding a foodservice concept may be a proven way to bolster a c-store’s bottom line, but only if it’s the right program operated the right

Implementing Ricker’s Employee-Centric Philosophy

With more than 18 years as Ricker’s director of human resources, Karen Mitchener spearheads training, employee recognition and retention. By Erin Rigik, Senior Editor Ricker’s philosophy is if it takes care of its employees, they will take care of its customers. Karen Mitchener, director of human resources for Anderson, Ind.-based Ricker’s, has played a central

Sales of Accessories Add Up

For years, tobacco accessories—a category that covers a litany of products, from lighters to roll-your-own papers to hookahs—catered to traditional tobacco users. Smokers reflexively reach for lighters or matches as they pay for cigarettes or cigars at convenience store counters. In fact, this relationship has prompted sports teams, music groups, and television shows to expand

How to Satisfy Customer Cravings with Dairy

Ice cream and dairy products, especially milk, are convenience store staples, of which U.S. consumers can’t seem to get enough. “Essentially, the category of milk is exploding in retail health stores and with alternative milks, yet conventional grocery and c-stores are behind trend on offerings,” said Deborah Holand, a consulting partner with b2b Solutions in

Health and Beauty: More Than Before

Health and beauty aids (HBA) aren’t usually products that many c-stores take the time and trouble, or go to the expense to actively market. But they should. The U.S. beauty industry reached $16 billion in 2015, a 7% increase over 2014 sales, according to the NPD Group. Makeup experienced the healthiest sales growth—13% during that

Loyalty Evolves With the Times

2016 is expected to bring more integration of loyalty programs in mobile payments and increased development of program apps. Retailers are also moving toward encouraging 100% redemption of loyalty points. For customers, the benefits of being a loyalty program member become the most salient when the customer redeems a reward (e.g. gets discount, product or

Why Were Gum & Mint Sales Fresher in 2015?

Taste, size and portability continue to drive growth in non-chocolate candy, especially gum and mints. And while U.S. consumer trends have moved toward the growing popularity of breath-fresheners and away from gum, according to the National Confectioners Association (NCA), candy and gum sales in convenience stores rose a significant 5.6% over the 52 weeks ending

Moving Forward with POS Tools

It might be surprising to learn that a great number of smaller convenience store retailers in the U.S. don’t have a point-of-sale (POS) system at all, according to Software Advice, an information resource firm that counsels software buyers. “It doesn’t make sense when you consider the affordability and the benefits of all the POS systems

Chocolate’s Sweet Spot Expands

Chocolate candy continues to maintain its status as an “accessible luxury,” as the overall market grew to approximately $22 billion in 2015—a 2.7% increase over 2014—according to George Puro, president of Puro Research Group, and author of the Packaged Facts report “Chocolate Candy in the U.S.” In convenience stores in particular, the growth of chocolate

Manager Profiling Made Easy

It takes experience to identify certain managerial styles, and a strong will to overcome them. By Fran Duskiewicz One mistake newly promoted supervisors often make is believing that they can change managers who might have some issues in management style. Sometimes, with added responsibility and power, they approach dealing with these issues in a rather

Prepaid Shifts Toward Digital

The prepaid category is expected to continue to grow in 2016, but the rise of digital gift cards could impact convenience store sales of physical gift cards. Mercator Advisory Group projected that the total open-loop prepaid card market will have a compound annual growth rate of 7% through 2018. Closed-loop overall will have a compound

Keying on Electronic Payment Issues

According to a Pew Research Study conducted in December 2014, some 64% of adults own a smartphone, including 85% of those ages 18-29 and 79% of those 30-49. In 2014, consumers used those phones to spend an estimated $4 billion at the point of sale (POS). Known as “mobile proximity payments,” purchases using a phone

Retailers Fight Theft at Every Turn

As workplace theft remains a constant issue for retail operations, c-stores continue to look for new means to complement tried-and-true theft prevention strategies, as 2016 progresses. Theft by employees, of both stock and cash, is now among retailers’ top three areas of concern, according to the “US Retail Fraud Survey 2015” conducted by Retail Knowledge,

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