Growth, Innovation Propel Kum & Go

It’s been an eventful five decades for Kum & Go, which celebrated its 50th anniversary this year. Entrepreneurs W.A. Krause and T.S. Gentle founded Kum & Go in 1959 under the original name of the Hampton Oil Co., which later changed to Krause Gentle Corp. In the 1970s, the co-founders wanted a name that would

Turning a Foodservice Profit

C-store operators looking to grow their foodservice programs just may be overlooking, or at least underestimating, one of the best tools at their disposal: the humble roller grill. As in-store menus have expanded to include fresh foods and entrees, the time-honored roller grill has quietly continued to please customers and bolster bottom lines thanks to

Riding the Hess Express

The first Hess gas station was opened in 1960, and the first Hess Express opened in 1997 in Daytona Beach, Fla. Hess Express was named Chain of the Year nine years ago amidst its aggressive southern retail expansion. “When we were recognized with the Chain of the Year award in 2000, we had about 900

Managing the Crowded Cold Vault

When it comes to packaged beverages, what gets put on the shelves may not be what customers are looking for and, in this economy, that’s a situation retailers must avoid. Making wise, informed buying decisions is the crucial difference between boosting cooler sales and blowing a lot of hot air. From colas to energy drinks,

Employee-Owned and Profiting

Huck’s Mission Be the preferred convenience store that is a primary destination for: • Total Customer Focus • Happy, Friendly Owners • Always Fresh, Quality Food and Drinks • No Worries, Quality Fuels at Competitive Prices • Karing for Kids • Squeaky Clean Restrooms In 1960, two friends, Bob Martin and Frank Bayley, formed a

Q Stop Earns Green Achievement Award

Q Stop convenience stores was honored with the Green Idea Group’s Green Achievement Award for reducing electric power use and costs by 64% after installing a new canopy lighting system at its store in O’Fallon, Mo. Q Stop, which operates six stores in the St. Louis metro area and is owned by Jones Oil Co.,

Meeting the Demand for Meat Snacks

Meat snack manufacturers are going after the teen demographic, solidifying them as the product’s target audience, and introducing new flavors and varieties to meet the changing needs of consumers. Many retailers agree flavored meat sticks are driving the category. “Flavors products are strong right now whether it’s the hot, teriyaki or the smoked,” said Bill

Neighbours to the North

Since receiving CSD’s Chain OF THE YEAR award in 2002, Petro-Canada has seen multiple changes. The most significant has been the merger between Suncor Energy Inc. and Petro-Canada, which was finalized in August of this year. While the company operates under the Suncor Energy name, it maintains the trusted Petro-Canada brand for its refined products

Nice & Envied

Mission accomplished. When John MacDougall challenged his team at Nice N Easy Grocery Shoppes to come up with a company mission statement, he left pretty simple instructions. “Keep it short, keep it focused and let’s be true to ourselves,” he said. The result was a concise proclamation of the chain’s commitment to the customers it

Changes Abound at ExxonMobil

Since winning CSD’s Chain of the Year award in 2003, Exxon Mobil Corp. has been busy, beefing up it’s foodservice program at On the Run stores, then forming a new strategy that moves away from direct-store operations and beating out Wal-Mart for the top spot on the Fortune 500 list. But it’s the changes at

Wawa Guided by Rich History

The seeds for Wawa convenience stores were sown in 1902 when George Wood started a dairy with a small herd of cows and a processing/bottling plant in Wawa, Pa. Using the slogan “Buy Health by the Bottle,” the business grew throughout Pennsylvania and New Jersey as a team of milk men delivered dairy products directly

Organic Growth Drives Kwik Trip

In 2004, CSD awarded La Crosse, Wis.-based Kwik Trip Inc. with the Chain of the Year award recognizing a company that values people and forays into new technology, combining business and energy intelligence to save dollars. CSD also was impressed with Kwik Trip’s use of vertical integration to control the products and support functions that

New Forecourt Moves

Though gas prices have dropped significantly from a year ago, forecourt-driven sales are still a challenge for many convenience stores because people aren’t buying gas as freely as they did several years ago. The reason? Our troubled economy makes it tough for many to afford the long car trips. Fewer trips mean fewer opportunities to

Targeting New Customers

Gaining market share has never been more important than it is today, when a tough economy is forcing customers to hang on to their money longer. This means that c-store retailers seeking new customers need to become aware of what specific groups need in order to improve their marketing strategies. One such group is the

Smokeless Sales Stay Strong

Sorting through all of the dynamics at work in the smokeless tobacco category is proving a complex calculation for convenience store operators and consumers alike. For example: retail prices rose with the April 1 passage of an increase to the Federal Excise Tobacco (FET) tax to fund an expansion of SCHIP, the State Children’s Health

How to Achieve and Maintain ADA Compliance

Ever since the Americans with Disabilities Act (ADA) went into effect in 1992, it has dramatically improved the lives of disabled individuals by working to make all public places in the U.S. both accessible and hospitable to those with disabilities. But even though the ADA has greatly helped in achieving a better quality of life

Are Your Underground Storage Tanks Safe?

Convenience store operators who don’t know state regulations concerning underground storage tanks (USTs) from a hole in the ground had better learn more about what’s in those holes and what the government is both offering and expecting from them. Federal mandates requiring a significant increase in biofuels production, for example, have spurred an increase in

Cultivating Customers Through Loyalty

Customer Commitment The biggest hurdle some retailers face when implementing a loyalty program is getting customers to notice the many benefits. When Mid-State Petroleum launched its loyalty offering last November company Vice President Tony Perez launched a promotion to give away $10,000 in rewards at each of his locations. New customers received a $5 reward

Legislative Wrap Up for 2009

With the Democrats controlling both houses of Congress and the White House, this year has seen major federal tax and regulatory legislation signed into law that will dramatically impact the tobacco industry. On April 1, the largest tax increase on a single product in the history of the U.S. became law with the federal cigarette

Vendors Help Prepaid Prosper

Prepaid services are revolutionizing the way customers do business today. From unbanked customers to students and others looking to reduce their outstanding debt, prepaid debit cards and bill pay services offer customers a payment solution without the drawback of monthly interest charges. Retailers agree that choosing a vendor that will work with your chain to

A Certified Success

View From the Top: Certified Oil’s Leadership Team If experience is an accurate indicator of a company’s success, Certified Oil has a bright future. Three members of the company’s senior leadership team have been with the company for more than 30 years, and several others have major oil, grocery and management consulting backgrounds. The leadership

7-Eleven Goes Viral Targeting Younger Consumers

The latest 30-day promotion from 7-Eleven features a Battle of the Bands online music contest geared toward music lovers and younger consumers, complete with live concerts around the U.S., and new guitar-shaped Slurpee and Big Gulp cups. The contest marks the first time Slurpee has sponsored a grassroots music competition with music-enthusiasts from across the

Three Decades of Wisdom and Experience

Chief Financial Officer, Certified Oil I joined Certified Oil in 1975. As a CPA, my background was in auditing and taxation. Being in the gasoline business with Certified over the past 34 years has made me use every bit of knowledge and experience I acquired just to keep up with the fast pace and complexity

Meeting the Demand for Fresh Foods

Americans are more amenable to buying meals at convenience stores, but won’t budge when it comes to quality, price or convenience factors like portability and packaging. That means there’s the potential for some real money in home meal replacement (HMR), but it has to be done well, and in just the right locations. Then there’s

Competition Brews for Beer Sales

Convenience stores across the country are facing burgeoning competition on beer and wine sales from drug store giant Walgreens, which is branching back into the adult beverages category. Walgreens is adding beer sales due to “a direct response to consumer demand,” said Robert Elfinger, spokesperson for the Deerfield, Ill. drug store chain. It plans to

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