Hiring Mistakes We’ve All Made

1. Not Knowing What You’re Looking For. You can’t hit the target when you don’t know what it looks like. Define what you’re looking for by writing a job analysis that spells out the mental and physical capacities, attitudes, personality and skills you need. 2. Not Thinking Outside the Box.  One overlooked source of candidates

Six R’s and One C Spell Retention

The 2009 EDGE Report published by Robert Half International and CareerBuilder, offers a great overview of the job market today and what it looks like in the near future. The survey was conducted in the second quarter of 2009 and the results are based on the responses of 500 hiring managers and 500 workers age

Honoring the Industry’s Top Suppliers

Nearly 100 convenience store chains representing some 23,000 convenience stores nationwide came together to identify the key suppliers in two dozen in-store categories as part of Convenience Store Decisions’ 2010 Reader’s Choice Awards. This study was designed and conducted by Hagen Marketing Research Inc. in cooperation with CSD.  The primary purpose of the study was

Community Cries Foul Over Canned Canine

Customers are standing behind their favorite convenience store employee, Cody, a chocolate Labrador recently banned from his post at a BP convenience store in Clearwater, Fla., by the state’s Department of Agriculture. Cody had long accompanied store-owner Karim Mansour to the store a couple times a week, except during a short period of time when

Going Green to Reduce Costs

Wanting to help save the world is admirable, but unless a real cost-savings can be realized convenience store operators seem to agree this economy is not the best time to be experimenting with “green” investments. The key to sustainability issues, then, is finding that balance, and that’s where several c-store chains are differentiating themselves. Scott

Grocery Sales Going Up

Signs of the Times Overextended and anxious about the economy, consumers are responding to economic pressures by buying less, borrowing less and paying down credit card debt. The amount Americans owe on credit cards and other consumer loans plunged a record $21.6 billion in July, dimming prospects that the budding economic recovery will extend to

Super Quik Named Kentucky Store of the Year

The Kentucky Grocers Association and Kentucky Association of Convenience Stores (KGA/KACS) honored Flatwoods, Ky.-based Super Quik Inc. and its president G. Lynn Rice with the 2009 Kentucky Convenience Store of the Year last month. Rice accepted the award on behalf of all the Super Quik employees at KGA/KACS’s annual meeting. “It’s nice to be recognized

Nice N Easy Celebrates in Style

In a gala befitting the industry’s oldest and most prestigious retail award, Convenience Store Decisions and more than 150 industry retailers and suppliers honored Nice N Easy Grocery Shoppes as the 2009 Convenience Store Chain of the Year at the Wynn Hotel’s venerable Daniel Boulud restaurant in Las Vegas. Nice N Easy, the Canastota, N.Y.

New Regulations on Tobacco from the FDA

Over the past six months since the U.S. Food and Drug Administration (FDA) began wielding its new powers to regulate cigarettes, smokeless and roll-your-own tobacco, the implementation of the law has been anything but smooth. Even though Dr. Lawrence Deyton, the FDA’s new head of the Center for Tobacco Products, announced several times during “Listening

Fighting Credit Card Costs

Is there relief ahead for exorbitant credit card fees? The answer is yes. But first, there’s a fight to be fought. According to NACS in Alexandria, Va., credit card payments have grown from 21% of transactions in 1995 to 49% today, with the trend expected to grow to more than 50% by next year. The

Investing in a Foodservice Future

At first look, boosting business with breakfast sales may seem like a strange idea in these tough economic times as today’s high unemployment means fewer workers stopping for breakfast en route to work. The fact that teenagers and men between the ages of 18-35, who are some of the c-store industry’s most frequent visitors, have

Frontline Reversal of Fortune

EDITOR’S NOTE: CSD AND HR CONSULTANT MEL KLEIMAN WILL PRESENT THE SECOND ANNUAL HR STUDY, FEATURING EMPLOYEE TRENDING DATA AND A STORE EMPLOYEE SALARY OVERVIEW, IN THE JANUARY 2010 ISSUE OF CONVENIENCE STORE DECISIONS. Just a short 18 months ago, most convenience retailers were desperate for frontline workers and, on most days, priority one was to

Controlling Operating Costs

From escalating utility costs and credit card fees to labor and looming PCI deadlines, retailers have their hands full with a host of issues that are impacting their businesses. No issue is as complex and timely as PCI compliance. The stakes in the PCI game are high and, as 2010 approaches, c-store operators need to

Serving the Unbanked

As the economy worsened, the number of adult Americans without bank accounts grew exponentially—and the use of prepaid cash cards climbed to new heights as well. Directo, a company that tracks pay cards to unbanked workers, reported that the recession has sent the number of unbanked Americans soaring to about 50 million, well up from

New Products Keep Food Sales Fresh

Sophisticated customers are demanding foodservice programs that keep the menu fresh by rotating options and adding new products and flavors. Dan Rotherham, director of operations at Feather Petroleum Inc., which operates 18 Stop ‘n Save c-stores in Colorado, has seen firsthand how adding new products and streamlining store menus has helped business. “We strive to

Riding the Hess Express

The first Hess gas station was opened in 1960, and the first Hess Express opened in 1997 in Daytona Beach, Fla. Hess Express was named Chain of the Year nine years ago amidst its aggressive southern retail expansion. “When we were recognized with the Chain of the Year award in 2000, we had about 900

Managing the Crowded Cold Vault

When it comes to packaged beverages, what gets put on the shelves may not be what customers are looking for and, in this economy, that’s a situation retailers must avoid. Making wise, informed buying decisions is the crucial difference between boosting cooler sales and blowing a lot of hot air. From colas to energy drinks,

Employee-Owned and Profiting

Huck’s Mission Be the preferred convenience store that is a primary destination for: • Total Customer Focus • Happy, Friendly Owners • Always Fresh, Quality Food and Drinks • No Worries, Quality Fuels at Competitive Prices • Karing for Kids • Squeaky Clean Restrooms In 1960, two friends, Bob Martin and Frank Bayley, formed a

Q Stop Earns Green Achievement Award

Q Stop convenience stores was honored with the Green Idea Group’s Green Achievement Award for reducing electric power use and costs by 64% after installing a new canopy lighting system at its store in O’Fallon, Mo. Q Stop, which operates six stores in the St. Louis metro area and is owned by Jones Oil Co.,

Meeting the Demand for Meat Snacks

Meat snack manufacturers are going after the teen demographic, solidifying them as the product’s target audience, and introducing new flavors and varieties to meet the changing needs of consumers. Many retailers agree flavored meat sticks are driving the category. “Flavors products are strong right now whether it’s the hot, teriyaki or the smoked,” said Bill

Neighbours to the North

Since receiving CSD’s Chain OF THE YEAR award in 2002, Petro-Canada has seen multiple changes. The most significant has been the merger between Suncor Energy Inc. and Petro-Canada, which was finalized in August of this year. While the company operates under the Suncor Energy name, it maintains the trusted Petro-Canada brand for its refined products

Nice & Envied

Mission accomplished. When John MacDougall challenged his team at Nice N Easy Grocery Shoppes to come up with a company mission statement, he left pretty simple instructions. “Keep it short, keep it focused and let’s be true to ourselves,” he said. The result was a concise proclamation of the chain’s commitment to the customers it

Changes Abound at ExxonMobil

Since winning CSD’s Chain of the Year award in 2003, Exxon Mobil Corp. has been busy, beefing up it’s foodservice program at On the Run stores, then forming a new strategy that moves away from direct-store operations and beating out Wal-Mart for the top spot on the Fortune 500 list. But it’s the changes at

Wawa Guided by Rich History

The seeds for Wawa convenience stores were sown in 1902 when George Wood started a dairy with a small herd of cows and a processing/bottling plant in Wawa, Pa. Using the slogan “Buy Health by the Bottle,” the business grew throughout Pennsylvania and New Jersey as a team of milk men delivered dairy products directly

Organic Growth Drives Kwik Trip

In 2004, CSD awarded La Crosse, Wis.-based Kwik Trip Inc. with the Chain of the Year award recognizing a company that values people and forays into new technology, combining business and energy intelligence to save dollars. CSD also was impressed with Kwik Trip’s use of vertical integration to control the products and support functions that

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